Room request question

[GADisneyDad14]

Thanks. Is there a special number to call to ask for it to be added, or just the main reservation number ?

Just the main reservation number.

 

[AllThingsMickey4]

My last 3 trips I have done a room request (fax) thru touring plans and got the exact rooms I have requested. I have had great luck with my requests!

Do you mind me asking which Resort you have had success at? We've tried adding a request to our reservation at the Beach Club for a Crescent Lake view the last 5 or so trips and always get a quiet pool view. I tried using touring plans Room request this last trip (5/5-5/10) when we had a garden view room and requested a second floor room close to the lobby with a courtyard view and ended up in the last fourth floor room on the hallway closest to Epcot with a woods view

I know it's all luck/chance, but just curious if anyone has had success getting close to their request at the Beach Club.

 

[Lynne M]

Do you mind me asking which Resort you have had success at? We've tried adding a request to our reservation at the Beach Club for a Crescent Lake view the last 5 or so trips and always get a quiet pool view. I tried using touring plans Room request this last trip (5/5-5/10) when we had a garden view room and requested a second floor room close to the lobby with a courtyard view and ended up in the last fourth floor room on the hallway closest to Epcot with a woods view

I know it's all luck/chance, but just curious if anyone has had success getting close to their request at the Beach Club.

It's not the method of making the request that makes the difference. It's the availability of the room you want.

Whether you call, fax, or use online check-in to make your request, all you're doing is putting information in the request field on your reservation record. If you call, the CM types it in while you're talking to them. If you fax, whoever receives the fax types it in. If you check a box during online check-in, the program writes it into the field.

The room assigner looks at that field when selecting your room. No matter how you've made the request, they do try to get what you want. Sometimes they just can't, because the people occupying the rooms that meet your criteria aren't checking out on your arrival day.

Looking at your post, if I'm reading it correctly, you usually request quiet pool view, which is a simple request, and easy to meet. There are lots of pool view rooms.

Your request for second floor, close to lobby, courtyard view, is actually three requests, and every request you add decreases the number of rooms that meet your criteria, making it harder to fill.

Using totally made-up numbers here, let's say there are 100 rooms on the second floor. Maybe 25 of those are considered close to the lobby. Maybe 5 of those 25 have a view of the courtyard. Now luck comes into play - are any of those 5 guests checking out on your arrival day?

Again, if I'm reading it right, the difference is just a matter of odds. You usually request something that a good number of rooms can meet. This last time, you'd narrowed it down to a smaller number of possible rooms.

 

[IrishNYC]

I would bet it's an electronic fax that goes to an email box as a PDF. As said above it's not a "fax" but codes. I've used the same situation at work. So yes, it's "faxed" to a number but it really gets routed to an email.

 

[AllThingsMickey4]

It's not the method of making the request that makes the difference. It's the availability of the room you want.

Whether you call, fax, or use online check-in to make your request, all you're doing is putting information in the request field on your reservation record. If you call, the CM types it in while you're talking to them. If you fax, whoever receives the fax types it in. If you check a box during online check-in, the program writes it into the field.

The room assigner looks at that field when selecting your room. No matter how you've made the request, they do try to get what you want. Sometimes they just can't, because the people occupying the rooms that meet your criteria aren't checking out on your arrival day.

Looking at your post, if I'm reading it correctly, you usually request quiet pool view, which is a simple request, and easy to meet. There are lots of pool view rooms.

Your request for second floor, close to lobby, courtyard view, is actually three requests, and every request you add decreases the number of rooms that meet your criteria, making it harder to fill.

Using totally made-up numbers here, let's say there are 100 rooms on the second floor. Maybe 25 of those are considered close to the lobby. Maybe 5 of those 25 have a view of the courtyard. Now luck comes into play - are any of those 5 guests checking out on your arrival day?

Again, if I'm reading it right, the difference is just a matter of odds. You usually request something that a good number of rooms can meet. This last time, you'd narrowed it down to a smaller number of possible rooms.

Well we've actually always requested a lagoon view when we book pool/lagoon view and for the first 8 years we always got room 2643 or close to it. We actually stayed in that same room every time for 8 years straight. But the last 5 or more times we've gotten a quiet pool view when requesting lagoon view. In fact, last time we got ground floor quiet pool view right beside the walking path that goes back into the building and moved rooms once we saw people walking across our patio to get to the walking path.

This time I tried the Touring Plans request hoping it would make my request clearer since their "fax" gives a range of rooms. But we still received a room that was the complete opposite of the touring plans request- it was like the never read the request.

It all goes back to availability like you said, but I was just thinking there had to be something available that was closer to our request. We were offered a third floor room that was ready at check in, but they wouldn't tell us the location of either room so we stuck with the original room thinking it had met our requests.

Oh well, we are headed back to the Beach Club on 5/21 and will try for a Lagoon view using Touring Plans. Fingers crossed

 

[iheartbelle87]

Is it reasonable to fax a request 10 days before check in or should I do it closer to the check in date?

 

[unrequited23]

I just had the text from my request repeated back to me verbatim at POR on 5/6--I had mentioned it was my boys first trip and the family's first time on property. I used the touring plans fax request service for a mansion room, close to the food court and transportation--I was hoping to get Building 85 since we only booked a standard room. Instead we got a preferred room in Building 18. It was not what I requested...it was better.