Room Request Changes: Drop Down Only

[DebbieB]

We were always honest with our times and more often than not we had rooms ready within an hour or two (but always after 10am). I think many people put in earlier times hoping to have a room ready and then arrrived later, leaving other guests who could have used a room early to sit around the lobby and maybe even complain.

Disney tried to keep the target arrival time and asked us to update arrival time if any changes, but ultimately there must have been more "early" demand than can be accommodated and handled.



And it's folks like you that arrive at the resort early that should be accommodated before folks who put in early wait times and are assigned an early room but don't arrive until hours after they said they'd arrive.

They recently changed online checkin. The first choice is “before 4:00” (I’m DVC). That’s why I made sure I checked in at the desk when I got there at 9:30. It triggered the “your room is not ready” email right away, so I assume they update online checkin with the actual time.

 

[DebbieB]

Duplicate

 

[Paul Stupin]

When I make a room request at Aulani, I call the hotel directly, or, since I usually have another reservation in place when I’m there, I just go to the front desk. We always get the request fulfilled.

When we check in at WDW, with the room being never ready, I just ask them then. They usually ask me if I’d like to wait for said request, or get another room that’s ready sooner. We usually just ask to wait, and that’s worked out for us too.

That silly, ridiculously limited drop down menu has always been sadly inadequate.

 

[StoweFoSho]

I have always had a mixed-bag with requests. But I also always assume that I’m going to get what I get within the room category booked. Setting low expectations helps, lol!

 

[Takeitforgranite]

I use Touring Plans. I always get almost exactly what I want. The last 2 times at BRV we actually got the exact room we requested.

I am excited to learn about this feature. I have subscribed to TP for years for the crowd calendar. I had no idea they offered this "service".

 

[Takeitforgranite]

I have always had a mixed-bag with requests. But I also always assume that I’m going to get what I get within the room category booked. Setting low expectations helps, lol!

We have rented points for several years at Poly. I never even attempted to make a request until last year, since we were renters with a standard view. I figured I wouldn't get too greedy and only requested the building (Tokelau) at online check-in, since we stayed there the previous year and liked the location. We got what we requested.

 

[Chuck S]

I use Touring Plans. I always get almost exactly what I want. The last 2 times at BRV we actually got the exact room we requested.

It seems strange that DVC/Disney wwould want us to use an outside company, for a fee, to make room requests. Especially when, several years ago through the member publications, they told us to NOT send faxes or emails to the resort room assigners, and that they would be ignored. Inquiring minds want to know why that has changed, when room requests really should be a perk of ownership with the management fees paid for by our dues.

That said, I usually do get my requests at OKW, and if I'm traveling with someonme in a scooter or wheelchair, I reserve an HA room, if available, or make ground floor a priority, due to the lack of elevators.

 

[JulieBeeRN]

I’ve been very lucky with my requests. I had a studio at BWV last weekend, requested top floor, Village Green by email to Member Services and also to Touring Plans. Got 5059, perfect. I leave the online checkin blank. We came from 3 nights at Universal, I checked in at the front desk around 9:30am and got the room ready text at 12:30pm.

I do the same thing!

 

[intamin]

We have rented points for several years at Poly. I never even attempted to make a request until last year, since we were renters with a standard view. I figured I wouldn't get too greedy and only requested the building (Tokelau) at online check-in, since we stayed there the previous year and liked the location. We got what we requested.

I seem to always get the exact opposite of what I requested at Poly. I've been requesting it through the chat but going forward I might try going through touringplans since they never seem to give me what I want anyways.