I don't think that's really a fair thing to say...to just they have no regard. I waited for 3 hours as well. Lily could have just booted everyone from the room since the last game was done. But she didn't...instead she gave all the people in the room the prize anyway. I'm sorry that the others in line didn't get to play or get the prize, but if she kept leaving the room open and let everyone in line in, people would keep getting in line and she'd never be able to leave. Obviously she does have some regard, but at the same time, she can't sit there forever. Otherwise, where would the cut off point be?