Rise of the Resistance BOARDING GROUPS Superthread Part 1 *No Ride Spoilers Please* *PLEASE READ POSTS 1-4*

[montreid]

Cast member at space says whole maxpass system is down. The boarding pass process apparently crashed the whole system!

Looks like it - interesting that it survived yesterday, but not today

 

[ironband74]

Yeah, twitter is blowing up about the MaxPass failure today. Apparently line at City Hall is crazy long.

 

[DLRExpert]

Line for City Hall at 820

 

[frankyray]

at first there was no notice that the max pass was down. now there is a popup notification on the phone when you try to access but a lot of confused people for the last 15 minutes

 

[DLRExpert]

My main advice is...
Test the app a day or so before your visit to get use to where everything is at.

Do not use WiFi, use phone data.

Today many people on their phones struggling with the app at 8am

 

[Skyegirl1999]

Yikes to the Maxpass/ticketing issues. Is paper FP still working if people try that?

I just told my husband that if it stays as empty as it did yesterday, we should go over to DCA for dinner tonight... curious how the day will go!

 

[Vysecity]

tickets showing again for me. hope Maxpass working again for you guys

 

[Weedy]

Please please please be nice to the Guest Relations people. They have no control over what is happening. Yelling at them will help nothing.

 

[EmJ]

And the locals will put up with this for a few weeks, maybe up to a month, then they will start insisting Disney makes some changes out here. Disneyland has a completely different demographic than Disney World. Disneyland guests are willing to come stupid early for a one off, but they won't do it repeatedly. I don't know what Disney can do, but I do know this system won't be sustainable in the long term.

I mean, you all know the local demographic way better than I do, but it just seems weird to me. Presumably the locals, especially AP holders, like everything or almost everything Disney has to offer and aren’t annual pass holders ONLY for ROTR. The presumption seems to be that if locals can’t get on ROTR if they arrive late in the day, then they won’t come at all. I can’t believe that’s true.

Also, this seems like a self-correcting problem. If it is true that so many people are disaffected by the early boarding group system that they stop turning up early, then boarding groups will last a lot longer into the day. Like RSR fast pass maybe.

 

[ironband74]

In other news here we are at 9am and BG 17 is being called. So we're ahead of yesterday and (touch wood) proceeding at a decent clip.

 

[Avery's mom]

Yikes to the Maxpass/ticketing issues. Is paper FP still working if people try that?

I just told my husband that if it stays as empty as it did yesterday, we should go over to DCA for dinner tonight... curious how the day will go!

Yes, traditional FP is still working.

 

[Skyegirl1999]

Thinking long-term, I think they could drop BG twice a day, like at open and at noon or something. Maybe drop 30-40 groups in the morning and then more depending how the ride is functioning. That seems like it could alleviate a lot of the issues?

I wish they could pre-assign like they did for SWGE opening, but the ride isn’t reliable enough for that, plus no one came to the parks so that was a disaster from their POV. Idk what a solution could be.

The demand for this ride so far outstrips its capacity that no matter what they do, it will result in disappointed people. Which is a shame since Disney should be magic, not disappointment. And I hate hearing “stressful” applied so much to DL - one of the things I love about DL in comparison to World is that so many people find it less stressful!

 

[CaliforniaGirl09]

Cast member at space says whole maxpass system is down. The boarding pass process apparently crashed the whole system!

So not surprising. Disney IT sucks. I'm more surprised that WDW managed to escape big problems when they switched from first come first serve to everyone at the same time. I think they did have a couple small issues (that thread is way too long to go back through, LOL). Hope they fix the issues quickly.

 

[KPeterso]

Maxpass is back up. Was getting a return time and the cast member said it had just come up a couple seconds before. Was able to book a fastpass!

 

[dina444444]

Ride is running at half loading zones right now

 

[luvallprincesses]

Does the boarding group process prevent guests from accessing Galaxy’s Edge entirely until their group is called or just for riding RotR?

 

[Skyegirl1999]

I mean, you all know the local demographic way better than I do, but it just seems weird to me. Presumably the locals, especially AP holders, like everything or almost everything Disney has to offer and aren’t annual pass holders ONLY for ROTR. The presumption seems to be that if locals can’t get on ROTR if they arrive late in the day, then they won’t come at all. I can’t believe that’s true.

Also, this seems like a self-correcting problem. If it is true that so many people are disaffected by the early boarding group system that they stop turning up early, then boarding groups will last a lot longer into the day. Like RSR fast pass maybe.

I see your logic and dislike the “the APs won’t stand for this!” argument, but the problem is that people WON’T come because of their perception that the ROTR stuff is making the parks “crazy.” These early-morning line/Main Street pictures are ALL OVER social media with zillions of comments like “Nope!” and “Couldn’t pay me to go near that place this weekend!” and ”this is why we cancelled our APs!”

So you have a lot of logistical nightmares, a lot of unhappy/disappointed guests, AND a largely empty park. That’s not sustainable.

 

[dina444444]

Does the boarding group process prevent guests from accessing Galaxy’s Edge entirely until their group is called or just for riding RotR?

No. It’s just for ROTR. The land is fully open.

 

[MonocularVision]

Thinking long-term, I think they could drop BG twice a day, like at open and at noon or something. Maybe drop 30-40 groups in the morning and then more depending how the ride is functioning. That seems like it could alleviate a lot of the issues?

So folks will feel the need to both arrive and stay for both drops to get two chances? And enough people are already super confused by this very simple system. Making it more complicated only increases frustration IMHO.

There have been a myriad of alternatives suggested in the WDW thread and there are pros/cons with all of them. And everyone wants something different to suit their touring style. Ultimately I think this is the most “fair” for dealing with demand outstripping supply

 

[jlmarr]

We've always enjoyed the first 2 or 3 hours of the day with minimal crowds, with the big influx not hitting until 10 or 11am. I don't know how many people are in a boarding group, but now we have 70-80 boarding groups in the park at 8am sharp so the relaxed early mornings are over, sorry to say. Thanks, Batuu.