Rider Swap question

[MDH]

This in itself is atrocious. This is a multi billion dollar company. For heavens sake, they should get their message straight.

 

[KrazeeK120]

One thing I've learned about Disney is that there are mixed messages all over the place. I know I just kind of have to roll with it.

 

[PrincessArlena'sDad]

So, DS5 says he is too scared for HM and ToT (tall enough for it).

Assuming we can get him to go through the queue, can anyone confirm they can do a switch at exit for these two rides specifically?

 

[MDH]

So Disney replied to me. Sure seems like official line is as website states that rider switch is for guests too short OR who don't want to ride. If a CM stays otherwise, guest relations or supervisor should be contacted. Here's the email I received:



Thank you for taking the time to share your experience with us.



We truly appreciate that you are such a dedicated fan of the Walt Disney World Resort and that you care enough to share your feedback. As you stated, our Rider Switch Service is designed to assist families with a Child who either does not meet the height requirement or does not wish to experience a particular attraction. We are sorry for your disappointing experience with this service and for any incorrect information provided to your family during your past visit. Our hosts and hostesses are always expected to maintain our company's reputation for providing outstanding Guest service, and we apologize if your past experiences did not reflect the high standards for which our Cast is known.



You may be assured that your feedback has been forwarded to the appropriate Leadership. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone. If you feel our policies are not being upheld during your future visits, I encourage you to either ask to speak to a Leader at the Attraction or visit Guest Relations. Our Cast Members will be able to best assist you during your visit.



If you would like to speak with me directly, I am available Sunday and Saturday from 10:00 a.m. to 5:30 p.m., Monday and Tuesday from 11:00 a.m. to 6:30 p.m., and Wednesday from 10:00 a.m. to 5:00 p.m. EST



We look forward to many future opportunities to entertain you.



Best Regards,



Angela Brooks

Guest Experience Services

Walt Disney World Resort

She provided her contact info which I have removed for obvious reasons. I will certainly be testing this on our upcoming trip, as my 9 year old boy WILL NOT ride everest, despite being more than tall enough.

 

[tjmw2727]

Glad you got a response! I did notice that she didn't say you would be issued a paper rider switch pass. I would suggest being prepared to do another type of swap including switching at the exit after everyone waits the line together if you don't get the paper pass.
Have a great trip!

So Disney replied to me. Sure seems like official line is as website states that rider switch is for guests too short OR who don't want to ride. If a CM stays otherwise, guest relations or supervisor should be contacted. Here's the email I received:



Thank you for taking the time to share your experience with us.



We truly appreciate that you are such a dedicated fan of the Walt Disney World Resort and that you care enough to share your feedback. As you stated, our Rider Switch Service is designed to assist families with a Child who either does not meet the height requirement or does not wish to experience a particular attraction. We are sorry for your disappointing experience with this service and for any incorrect information provided to your family during your past visit. Our hosts and hostesses are always expected to maintain our company's reputation for providing outstanding Guest service, and we apologize if your past experiences did not reflect the high standards for which our Cast is known.



You may be assured that your feedback has been forwarded to the appropriate Leadership. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone. If you feel our policies are not being upheld during your future visits, I encourage you to either ask to speak to a Leader at the Attraction or visit Guest Relations. Our Cast Members will be able to best assist you during your visit.



If you would like to speak with me directly, I am available Sunday and Saturday from 10:00 a.m. to 5:30 p.m., Monday and Tuesday from 11:00 a.m. to 6:30 p.m., and Wednesday from 10:00 a.m. to 5:00 p.m. EST



We look forward to many future opportunities to entertain you.



Best Regards,



Angela Brooks

Guest Experience Services

Walt Disney World Resort

She provided her contact info which I have removed for obvious reasons. I will certainly be testing this on our upcoming trip, as my 9 year old boy WILL NOT ride everest, despite being more than tall enough.

 

[tink20]

If you have 5 adults & 1 baby, could 4 ride, then the one who stayed with baby could ride (How many could ride with 2nd rider?)

 

[TinkLoverSam]

If you have 5 adults & 1 baby, could 4 ride, then the one who stayed with baby could ride (How many could ride with 2nd rider?)

The one left behind and 2 more

 

[Justin Hanks]

Just had an experience with this and wanted to share...

We have a seven year old girl with autism. We went up to the CM at Seven Dwarfs and asked for a rider swap, explaining that she was terrified. The CM looked at her and said she was big enough to ride. We said that she was still scared though... and we mentioned the policy on the website. The CM said our girl would be fine and we could simply leave her by herself. This was when we explained her autism and that she has "panic attacks" when she's alone or with strangers... especially in large crowds. The CM laughed, as if we were overreacting, and stated again that she'd be fine. We know it's never that easy, but apparently the CM knows our daughter better than us. At this point, our girl started freaking out because she thought she was being forced on the ride. She began crying hysterically and doing one of her motor tics that involves her balling her fists really tight "to deal with the pressure." The CM saw this and turned away... proceeding to assist another guest.

We obviously did not get a rider swap so we gave up and left. There was no way we could leave her alone, especially after her episode.

I'm not even mad we were denied, but the way the CM handled that situation put me in a terrible mood.

 

[flortlebap]

Like other people, I've found that the rider swap isn't consistently enforced.

I asked to switch at one attraction (I forget which) and the CM didn't understand me at all. At the end of the conversation, he told me in an angry tone that no, he wasn't able to watch my toddler whilst we went on the ride

We gave up and went to a different CM later in the day!

 

[robl45]

I always have to show a kid that is too short for a swap pass in order to get it. I've also had no issue getting it for TOT when my son who is certainly high enough won't go on it because he is scared of thunder and lightning.