Which certs did you buy? I have dealt with the cust reps at restaurant.com and they are very good at dealing with problems. They may be in a different time zone, so you might have to leave a message. I have found them to deal with problems quickly and honestly. Just wondering which restaurants you bought the certs for and how close they are to Disney World, and if you bought them off ebay. I bought one for the Club Car (in the closeby Holiday Inn) from Ebay, and got a great deal. I have not used it yet and am not sure how the food is and where the place is. Hopefully DH will want to go.