Last August we were in Disney celebrating our twins 3rd, Birthday. I had noted it on my AKL concierge reservation, And the staff did not acknowadge it in any way. I will be honest I was a bit disapointed. We wer eat AKL specifically at the boys request. Oh well..
We moved over to BWV on the day before thier Birthday, and I had preordered 2 little cakes from the bakery to be delivered the next day. I checked in with my fave CM Lorenzo. went off to MGM to spend the day. less than 2 hours into the day. One of the boys got a straw to the eyeball and we wound up in the ER. For 8 hours. Family had o take the other twin back to Boardwalk and explain thier way into being given access to the room. Which Lorenzo did. In the process of getting access to the room Mom canceled the cakes for the next day. Citing the accident and our uncertainty of what the next day would bring. Lorenzo said not to worry he would see it was canceled.
The next day after a long morning at the eye surgeons.
We came back to the room, to Find a complete birthday party for the boys. Balloons, streamers, blowouts, confetti, napkin fans in all colors, 2 cards from the boardwalk staff. Stitch mugs that the balloons were tied onto. and 2 personnalized cakes. After a horrid 2 days for the boys. This absolutely made my week.
If you have the fortunate to deal with Lorenzo, you are indeed lucky, he is a true sweetheart.
