We stayed 9 nights in one of their family suites (2 bedrooms 1 bathroom).
I had a few problems but overall, it was good & I would go back.
The first issue I had was that I specifically asked & was told that the bedroom had doors. They did not. I was also told there were laundry facilities on all floors, well, we were on the first floor & there was no laundry room there, only the 2nd - 4th floors had them.
In the kids' room there was a light not working, I told guest services but it went unfixed for 3 days. Also, the foot section of one of the kids beds was broken off, and it was never fixed during our stay.
On our 4th morning there, the manager walked over to us at breakfast & asked if we were enjoying our stay. We told him about the things we were unhappy about. That day, the light bulb got changed.
Then I had to do laundry & came to find out that the washer on the 2nd floor didn't work & ate my $$, and NONE of the detergent dispensers had any detergent in them & they ate my $$ as well.
When the manager asked the next day at breakfast if the problems were fixed, I told him about the washers & the unfixed bed. He checked with maintenance & said they were waiting for parts on the bed.
We told him we were unhappy enough that we would not come back. At that point, he comped us back 2 days...literally took the 2 highest priced nights right off our bill! And gave us a free upgrade from a family suite to a 2 bedroom suite for out next stay. (which we never got to use)
Otherwise, the food was good & plentiful, the rooms and facility were clean, but if you know you will have to do laundry, you may want to go out & buy detergent before you are desperate for clean clothes because there may not be any in the laundry room!
Feel free to PM me if you have any more questions!
Christine