Resale borrowing glitch still there

[HIRyeDVC]

I purchased in 2020 and 2021, both resale, same UY/home resort.

Been having these resale glitches ever since, basically I cannot borrow and book at non home resorts at the 7 months window or sooner.

HOWEVER I am able to borrow & book at my home resort at the 11 month window. Borrowed an entire 30+ points from 2023 to book next June 2022. First time borrowing has ever worked for me when I usually do get the 7 dwarves.

BUT I cannot borrow 2022 to book at any resort period, even my home, for next month Aug 2021 last min trip.

This makes sense. I too was trying to modify within the 7mo window at a non-home resort. I haven't had the opportunity to try borrowing at my home resort just beyond the 7 mo window yet. But it's encouraging to hear that it hasn't been a problem for you trying to borrow at your home resort.

 

[KTownRaider]

I politely explained the situation and the CM condescendingly told me that this is an issue specific to resale contracts ever since the 50% borrowing restriction went into effect. He told me that I wouldn't have this issue if I had bought direct.

Real sorry about your frustrating experience. I have trouble understanding how this became your fault for buying resale. The CM acknowledges the borrowing worked FINE UNTIL DVC themselves, introduced the 'glitch' with the 50% restriction. I hope you at least got whatever borrowing task you needed complete.

I have my own resale borrowing situation coming up, and I fully expect (thanks to these threads) the possibility of a 'glitch' and waiting a couple of hours of to talk a CM. When I do talk to a CM, I expect them to simply help me with my request with no drama/finger pointing/resale commentary.

 

[808blessing]

Did anyone notice it is while mixing resale points from a previous owner? I’m wondering if that is it?

And please don’t reply nobody knows. Hehe!

 

[HIRyeDVC]

Did anyone notice it is while mixing resale points from a previous owner? I’m wondering if that is it?

And please don’t reply nobody knows. Hehe!

Hard to say. It works for some and doesn’t work for others. It’s like the ROFR process. It drives us all nuts!

 

[HIRyeDVC]

Real sorry about your frustrating experience. I have trouble understanding how this became your fault for buying resale. The CM acknowledges the borrowing worked FINE UNTIL DVC themselves, introduced the 'glitch' with the 50% restriction. I hope you at least got whatever borrowing task you needed complete.

I have my own resale borrowing situation coming up, and I fully expect (thanks to these threads) the possibility of a 'glitch' and waiting a couple of hours of to talk a CM. When I do talk to a CM, I expect them to simply help me with my request with no drama/finger pointing/resale commentary.

Hopefully you’ll have better luck than me! If you get a CM that shames you for having resale points, you make sure to tell him/her off!

 

[Sandisw]

Did anyone notice it is while mixing resale points from a previous owner? I’m wondering if that is it?

And please don’t reply nobody knows. Hehe!

I don’t think that is is because I bought a resale last summer after the borrowing restriction went into effect. I could borrow on that while using banked points from my SSR contract bought in 2017.

So, in my case, it worked to combine new and old.

 

[WestCoastDVC]

Spent 90+mins on the phone with member services today. I asked if leadership was aware of the borrowing issue and whether they were working on a fix and was told: "it is not an 'issue' - it's because we can't restrict resale points to 50% and it will work again once we lift the 50% restrictions." I didn't argue any further but sounds like no fix is in the works

Also spent 30 minutes convincing them I had enough points to modify my reservation (they didn't count the points taken up by the existing reservation and kept telling me I don't have enough points to borrow

Pretty frustrating experience.

 

[gisele2]

Was not able to borrow points, had to call MS, but I had a great experience. The lady was kind and said she knew about the glitch and was sorry I had to call. It took her 7 minutes per contract to borrow the points. So I think it is not a simple thing for them.

 

[HIRyeDVC]

Spent 90+mins on the phone with member services today. I asked if leadership was aware of the borrowing issue and whether they were working on a fix and was told: "it is not an 'issue' - it's because we can't restrict resale points to 50% and it will work again once we lift the 50% restrictions." I didn't argue any further but sounds like no fix is in the works

Also spent 30 minutes convincing them I had enough points to modify my reservation (they didn't count the points taken up by the existing reservation and kept telling me I don't have enough points to borrow

Pretty frustrating experience.

I completely understand your feeling of frustration and powerlessness. I don’t understand how the CM could not see your points that were taken up by the existing reservation. So puzzling.

 

[HIRyeDVC]

Was not able to borrow points, had to call MS, but I had a great experience. The lady was kind and said she knew about the glitch and was sorry I had to call. It took her 7 minutes per contract to borrow the points. So I think it is not a simple thing for them.

Glad you got to speak to a kind and competent CM. Wish they all were.

 

[SL6827]

I concur with Pete and say that this is intentional.

 

[Sandisw]

I concur with Pete and say that this is intentional.

But If it was then it would be all and not some. There are lots of resale owners who are not having the issue.

I personally think something got coded wrong on some owners accounts and could require them to wipe them out and start again. Just speculation on my part. But from my talk with my nephew who is IT, he said that would be one potential reason?

 

[myth2001]

But If it was then it would be all and not some. There are lots of resale owners who are not having the issue.

I personally think something got coded wrong on some owners accounts and could require them to wipe them out and start again. Just speculation on my part. But from my talk with my nephew who is IT, he said that would be one potential reason?

Could be. But it does not seem to be simply associated with all borrowing of a certain contract.
In my case, my AKL Jambo Dec UY contract purchased this year is affected.

• First borrowing from 2021 UY is fine, but had to cancel the reservation and points are manually returned
• 2nd borrowing from 2021 UY ran into the issue discussed here, and all attempted borrowing from 2021 UY since
• When doing next year’s reservation borrowed from 2022 UY, no issues at all borrowing on line.
• Fingers crossed that I won’t run into issue in any future borrowing for 2022 and beyond UY

 

[WestCoastDVC]

But If it was then it would be all and not some. There are lots of resale owners who are not having the issue.

I personally think something got coded wrong on some owners accounts and could require them to wipe them out and start again. Just speculation on my part. But from my talk with my nephew who is IT, he said that would be one potential reason?

Even if it wasn't introduced intentionally (if that is what some believe?), letting a part of the customer experience deteriorate for resale contracts only seems just as bad to me. Can't highlight enough how bizarre my call with MS was on this: their insistence that this was "not an issue" and will only resolve once the 50% restriction is lifted seems to indicate a decision has been made to just table it. And I doubt they would make that kind of decision for direct contracts.

FYI, it is affecting me for the 11-month window (since for others it only seems to be at the 7-month mark).

 

[DonMacGregor]

But If it was then it would be all and not some. There are lots of resale owners who are not having the issue.

I personally think something got coded wrong on some owners accounts and could require them to wipe them out and start again. Just speculation on my part. But from my talk with my nephew who is IT, he said that would be one potential reason?

I'm definitely not a conspiracy theorist, but you wouldn't have to go to the bother of rewriting code in order to affect every resale account, you'd only need to go in and initially enter a number of accounts a specific way, maybe during a specific time frame, or acccounts sharing a common if apparently ambiguous trait (like all contracts entered on Tuesdays) that wouldn't be readily obvious to someone trying to find a pattern. Simply a variable that owners trying to compare notes wouldn't be privy to. You only need to "alter" enough to start sowing the seed of doubt and it doesn't take that much given human nature.

The ambiguity with which the "glitch" strikes, as well as the inability of anyone to identify its cause, correct it, or ensure that it won't happen to a particular owner or account in the future, actually creates even more uncertainty and trepidation for anyone considering a resale contract.

Absolutely not saying that's what is going on here, but it is definitely a tactic employed to great effect elsewhere.

 

[CarolMN]

My theory is that some contracts were just loaded incorrectly - so human error / incompetence rather than malice aforethought. That would explain why only some resale contracts are affected. I suspect that the process & procedures for loading resale contracts is more complicated than those for direct.

 

[DonMacGregor]

My theory is that some contracts were just loaded incorrectly - so human error / incompetence rather than malice aforethought. That would explain why only some resale contracts are affected. I suspect that the process & procedures for loading resale contracts is more complicated than those for direct.

I don't disagree...Occam's Razor and all. It just ends up being a convenient cautionary tale for DVC re: purchasing those resale contracts out of the trunk of a car with mud-covered plates, down a darkened alley.

 

[HIRyeDVC]

I'm definitely not a conspiracy theorist, but you wouldn't have to go to the bother of rewriting code in order to affect every resale account, you'd only need to go in and initially enter a number of accounts a specific way, maybe during a specific time frame, or acccounts sharing a common if apparently ambiguous trait (like all contracts entered on Tuesdays) that wouldn't be readily obvious to someone trying to find a pattern. Simply a variable that owners trying to compare notes wouldn't be privy to. You only need to "alter" enough to start sowing the seed of doubt and it doesn't take that much given human nature.

The ambiguity with which the "glitch" strikes, as well as the inability of anyone to identify its cause, correct it, or ensure that it won't happen to a particular owner or account in the future, actually creates even more uncertainty and trepidation for anyone considering a resale contract.

Absolutely not saying that's what is going on here, but it is definitely a tactic employed to great effect elsewhere.

My interaction with MS the other day left no doubt in my mind that Disney is intentionally NOT taking the problem seriously to discourage the purchase of resale contracts. The fact that the CM called a direct member's ability to book simply using online tools as a "perk" speaks for itself. It definitely swayed me to never buy resale again.

 

[Sandisw]

My interaction with MS the other day left no doubt in my mind that Disney is intentionally NOT taking the problem seriously to discourage the purchase of resale contracts. The fact that the CM called a direct member's ability to book simply using online tools as a "perk" speaks for itself. It definitely swayed me to never buy resale again.

My only comment is that I would take it with a grain of salt that the response of one CM as though what they said is policy.

There are times when CMs give wrong information…sad but true.. and this one clearly did because what was said is simply not true.

Again, there is no excuse it hasn’t been fixed but I don’t believe it was an intentional move.

 

[HIRyeDVC]

My only comment is that I would take it with a grain of salt that the response of one CM as though what they said is policy.

There are times when CMs give wrong information…sad but true.. and this one clearly did because what was said is simply not true.

Again, there is no excuse it hasn’t been fixed but I don’t believe it was an intentional move.

I agree that this particular CM had no idea what he was talking about. But what I DO believe is that his disdainful tone might reflect Disney’s general feeling towards resale contracts and resale owners. I honestly believe Disney is intentionally choosing to NOT fix the problem to perpetuate an unspoken “perk” that direct members don’t have to suffer through. Just my opinion.