. . . I agree also that there are far too many carts, but the main issue that really bugs me is them not willing to enforce their 'own' rules! . . .
1) You hear no argument from me.
2) But, there is a problem.
3) Managers hesitate to enforce many of the rules.
4) The actual, and often repeated, OFFICIAL mantra is,
. . . "I will make the guest's WDW vacation their best WDW vacation, EVER!"
5) Managers get major dings if complaints go above their heads to a higher manger.
6) That is why they give out comps so quickly to quiet guests.
7) So,
. . . when does a manager make subordinates enforce rules
. . . when does manager let guests get away with things
8) How many of us have seen guests doing wrong in front of CM's or managers with impunity?
. . . smoking in non-smoking areas
. . . clowning around recklessly
. . . drinking to excess
. . . roller blading or using tennis shoe "heelies"
. . . pushing other guests
. . . cutting-in on ride waiting lines
. . . not following CM directions/orders
. . . making loud noises in the wee hours at resorts
NOTE: Yes, many CM's are discouraged by their lack of ability to enforce
rules. I have personally witnessed a Front Desk CM getting cut down by a
manger for telling a guest they could not roller blade in the lobby! Things like
this make CM's simply not want to take the step to confront a guest. And,
remember, Security Guards are just hourly CM's.