Renter Problem Advice Needed UPDATE Post 64

[5forDiz]

op the points are yours and so is the reservation; I would absolutely feel

somewhat put-off no matter how nice original renter person is that they

posted that 2nd reservation for rent to another renter without your consent.

And that's the bottom line imho, it was done without your consent so

it's you're call - - if it doesn't feel right don't allow it to happen.

Hopefully you can make use of the points that will go into Holding.

Unless I've misread your original post you've got the entire amount of $

agreed upon for second reservation from your original renter ?

& if that in fact is the case, if you do decide to let the "unknown" renter

use the second ressie I would not return any of the original renter's $

until you can determine if there were any issues caused by 2nd renter

after they've checked out which may not be so quick & easy for you to

find out ( ie charges to villa that have been unpaid, damages, etc. ).

I hope this all goes well for you , it is nice on your part that you are trying to be considerate towards your original renter; kudos to you
I don't have the stomach to rent out our points ( ) & doubt we
ever will , we
never seem to have enough points as it is.......

 

[1andrea]

Good, I am glad you are feeling a bit better and I really hope things work out for you.

Thank you for your help and advice it is very much appreciated.

Make sure you do like Sandisw suggested

I will speak to my original renter and if she is agreeable it sounds like a great idea.

 

[Deb & Bill]

Thank you for your help and advice it is very much appreciated.



I will speak to my original renter and if she is agreeable it sounds like a great idea.

I think your original renter has already overstepped her bounds here and shouldn't have a say in this. Either she does what you say or you keep the money and the reservation - no cancellations.

 

[1andrea]

Other things to consider. You will now have to add ME, dining and any other thing the new renter wants to add to the reservation. So it will take up more of your time. You can ask the original renter to cover your additional costs of time and effort.

But you need to have name, address, telephone number, cell phone, e-mail, birth certificate, drivers license, name of first born child, etc that makes your feel comfortable with working with the newer renter. Find out from them what they will be paying the original renter and ask for any costs over what they originally paid you for your fee for doing this.

So if you got $600 for the reservation and the original renter is getting $650, she owes you $50 to make the changes. She shouldn't be making a single $ on this deal.

Thanks for your reply.

Good idea about the driving licence number etc.

The price my renter has agreed for the re-rental is less than she paid to me as it is so close to the check in date.

 

[DebbieB]

When making a reservation for a renter is it possible to have MS add that charging privledges are not allowed for that reservation.
It's hard to believe Disney didn't check to see if the credit card wasn't any good. Why should the member be responsible for their negligence. I thought they always put a hold for the designated amount for charging to your room card on your credit card. Am I wrong about that?

What happened was the card that the renter checked in with was reported stolen or lost before they checked out. So when Disney ran the card at check-out, it was denied. They eventually did pay but it caused a problem for the member because DVC would not let them make any reservations until it was resolved.

 

[Dean]

I agree with Dean, until I was able to speak to the third party I would not make a judgement. I would definitely make sure they paid the same amount as you were asking.

It would make me uncomfortable they did this in violation of posting policy for the rent/trade and without your knowing.

I would charge a little extra or at least get a security deposit.

 

[CarolAnnC]

If there are damages to the unit, or the renter incurs charges that are declined on their credit card, the bottom line is the owner is responsible. DVC does not have a contract with any "renter" but they do have a contract with the individual owners. The owner's account will be frozen and no reservations allowed until everything is settled.

I would be very cautious here...

 

[Mich Mouse]

OH I would be leary of this deal. I remember reading a post a few months back where someone rented to someone and ended up with an unpaid acct.
What had happened is the person using the reservation upon check in opted to place a credit card on the room key for charging purposes. Well Disney did not run a credit check so when the vacation ended and the renter had no available credit the owner of the DVC points became responsible for the tab they ran up.
So if you have no knowledge or contact info for the 2nd renter because everything was arranged with renter #1 you could be setting yourself up for trouble!

That is absolutely unfair! A DVC owner is actualy responsible for credit card charges made while they were not there? Seriously? How does anyone rent without worrying about this happening?

 

[Sammie]

I would charge a little extra or at least get a security deposit.

good idea, Dean.

 

[Sammie]

That is absolutely unfair! A DVC owner is actualy responsible for credit card charges made while they were not there? Seriously? How does anyone rent without worrying about this happening?

Well there is a lot of trust and for some it is not worth the risk. But Yes as Carol said, the member is the one responsible.

 

[ToddyLu]

Ooooohhhh!! Now I know I am going to have to put a stop to any mention from my DH about renting our points....I will just tell him it is too much trouble and show him this thread....geez I really had no idea that this stuff could and does happen. Yes, I am getting my head out of the sand as I am typing this.

 

[JimMIA]

That is absolutely unfair! A DVC owner is actualy responsible for credit card charges made while they were not there? Seriously? How does anyone rent without worrying about this happening?

It makes perfect sense from Disney's point of view. You are making a reservation with your points, and you "own" everything that goes along with that. Who is actually staying in the room changes nothing.

They enforce this, incidentally, even when they make a mistake! There was a case a couple of years ago where an owner's BIL gave his credit card to the front desk to cover room charges. However, when he checked out, the front desk people simply forgot to charge his card. They never notified the owner there was any problem.

Months later, the owner tried to make a ressie and was told his account was "frozen" because of an unpaid bill. It got worked out, but if that guest had not been an honest relative, the story might have been very different.

 

[Mich Mouse]

Thank you for your explanation...but I still see it as nonsensical. Yes, I understand that we own the points and property but we are not reponsible for acquiring a valid credit card number from renters in the event of unpaid charges/loss/damage.... They are.

 

[Brian Noble]

When I've rented my (non-DVC) timeshares, the rental agreement is very explicit that once booked, there are no refunds, changes, or sublets of any kind. I encourage the renter to obtain cancelation insurance. I also insist on payment immediately after the agreement is reached. In recognition of the renter's increased risk in renting far in advance of use, I usually offer advance bookings at a good price.

 

[DVCGeek]

Thank you for your explanation...but I still see it as nonsensical. Yes, I understand that we own the points and property but we are not reponsible for acquiring a valid credit card number from renters in the event of unpaid charges/loss/damage.... They are.

As I've read my contract's language the intention was always for the OWNER to use DVC themselves or for family/friends. It specifically discourages renting or commercial use, which I see as being very similar... When discussing rentals I'm always afraid Disney might come down on the owner simply for accepting money from someone to use their reservation! Why would they possibly be interested in taking actions to help you compete against CRO?

 

[DebbieB]

DVC has specifically said that they consider "commercial use" to be 20 or more rentals in a year. So an occasional rental is not going to be against the rules.

In both of the cases that were posted, the issues were resolved. I don't know if DVC could legally hold you responsible for the money (you didn't sign for it) but they can put a hold on your account so that you can't make reservations.

Here is the link to the post about the cancelled credit card:

http://disboards.com/showthread.php?t=2053297

More info here:

http://www.disboards.com/showthread.php?t=857452&page=16

 

[BWV Dreamin]

It makes perfect sense from Disney's point of view. You are making a reservation with your points, and you "own" everything that goes along with that. Who is actually staying in the room changes nothing.

They enforce this, incidentally, even when they make a mistake! There was a case a couple of years ago where an owner's BIL gave his credit card to the front desk to cover room charges. However, when he checked out, the front desk people simply forgot to charge his card. They never notified the owner there was any problem.

Months later, the owner tried to make a ressie and was told his account was "frozen" because of an unpaid bill. It got worked out, but if that guest had not been an honest relative, the story might have been very different.

When making a reservation for someone else, can you request that no room charges are allowed?

 

[JimMIA]

When making a reservation for someone else, can you request that no room charges are allowed?

I honestly don't know, but I don't know that it would make any difference. We are responsible for all aspects of our reservations, whether we are the guests or not.

 

[JimMIA]

Thank you for your explanation...but I still see it as nonsensical. Yes, I understand that we own the points and property but we are not reponsible for acquiring a valid credit card number from renters in the event of unpaid charges/loss/damage.... They are.

DVC has nothing to do with renters; they have no business relationship with renters at all.

DVC's transaction is with US, and we are responsible for the entire package. Like it or not, that's just the way it is and has been since the inception of DVC.

Owners who rent should be well aware of this policy, because it is one of the most risky parts of a rental for an owner. Forget the room charges -- imagine what happens if you do a Spring Break rental and your renters trash the villa!

 

[BWV Dreamin]

DVC has specifically said that they consider "commercial use" to be 20 or more rentals in a year. So an occasional rental is not going to be against the rules.

In both of the cases that were posted, the issues were resolved. I don't know if DVC could legally hold you responsible for the money (you didn't sign for it) but they can put a hold on your account so that you can't make reservations.

Here is the link to the post about the cancelled credit card:

http://disboards.com/showthread.php?t=2053297

More info here:

http://www.disboards.com/showthread.php?t=857452&page=16

I just got off the phone with the resort front desk, back office, and MS. This is what I am being told. When a renter checks in, they have to present a valid credit card in order to charge to the room. No cash room charges allowed. Then, at the time of purchase, whether it be merchandise or dining, the card is run through at the time of the event. If there is not available credit on the credit card, the purchase is denied. THE OWNER IS NOT HELD RESPONSIBLE. Now we are not talking room damages. I think this is really being blown out of proportion.