Rented an ECV, now wondering about the return of deposit

[karensi]

Hi, I rented an ECV on April 22, April 23, April 26 and April 28 at MK (twice), HS and AK. I have not yet seen the $20 credited back to my account but the reason I'm posting here first is because I don't know if I'm actually supposed to see a $20 credit or is the $20 just deducted from your overall amount spent?
For example, on any of the above dates I can see an overall charge of, for example, $150. I'm assuming that's for lunch, park purchases and whatever else we spent money on that day. It really isn't too specific on my charge statement, all the charges just say "Disney Resorts - WDW". We stayed on site and charged back to the room.
So should I see an actual credit of $20 listed or is it somehow deducted from the total all the charges on any given day?
TIA

 

[KayaWildfire]

I can't answer the evc part, but in my experience, Disney usually charges your credit card in bulk charges shall we say. You charge $150 back to your room, but decide to return a stuffed Mickey. The refund goes back to your room and the charge to your card is now only $130 on your actual credit card bill. Any sort of adjustments seem to happen prior to the final charge. After our stay in December, we had one charge to pay off our charges back to the room from the entire trip. No individual $6 for ice cream, $20 t shirt, etc. Of you want to check your charges, ask for a copy of your hotel statement. That lists the charges and adjustments out individually.

 

[kaytieeldr]

There would be four individual $20 deposits, so four credits. @KayaWildfire is most likely right about the summary charge, but you should contact Disney for an itemized bill.

 

[cmwade77]

Depending on your banks policies and when Disney processes the returns, it can take up to 14 business days for the refund to appear on your card. It is usually faster, but I have also seen some people say it took 30 business days.....so ymmv.

 

[lanejudy]

We haven’t rented an ECV, but a few years ago we “rented” an assisted listening device that had a refundable deposit. I don’t believe the deposit was ever charged, therefore no credit issued on returning the device. I think they have the CC info an will charge the deposit if the equipment is not returned. Obviously, cash deposit would be handled differently, but with a CC (or room account in OP’s case), only the “final” charge gets processed.

But PP is correct about requesting a breakdown of room charges from the hotel. That’s where you should be able to see the specific $50 charge for each day (I think ECV rental is $50 per day). The folks on the Resorts Forum have posted an email address to contact for itemized room statements. I’ll see if I can dig that up.

Enjoy your vacation!

 

[mamabunny]

In the past, ECV rental charges at the Parks were not eligible for room charge. I always had to present a credit card, and the card would be charged only for the rental amount typically. Each Park (we tend to use Park Hoppers) would charge the rental fee separately, and so there would be a line item on the credit card statement for each charge.

 

[karensi]

Thank you all. You’ve given me a few good ideas. I guess I’ll contact the hotel and request an itemized bill. Although I’m not quite as concerned now as I was since some of you say that either the $20 deposit is deducted from the total bill for that day or possibly not even charged.
Thanks again Dis friends!!