Refunds For Unused Disneyland e-Tickets

[Yorel]

Hi! We're traveling from NYC to CA & I plan to buy 4 Disneyland, CA 2-day Hopper e-tickets. Our plans could change & we may not be able to go to Disney & probably won't be returning to CA anytime in the near future. Is it possible to "return" or cancel and get a refund for unused e-tickets? That's a lot of money to spend to have no recourse if plans change.

 

[twodogs]

Could you just wait to buy them when you get there and your plans are solid? E tickets need 24 hours I think, or just buy at gate.

 

[Epek]

Yes, as long as they're not scanned at one of the parks, you can get a refund. Also, you can also transfer them to someone else. I believe the original purchaser needs to be present for the transfer.

 

[MacMama0930]

I was unable to get my two e-tickets refunded. Gave a good (true) story and Nope, not happening.

 

[theluckyrabbit]

DLR entry media (i.e. tickets) state clearly that they are non-transferable, non-refundable, and not for resale. There are refund exceptions, based on individual circumstances, but no guarantees. As stated above, it would be best to wait until you are absolutely sure and then buy your tickets through the app or at the ticket booths.

 

[SMD]

If other parts of your trip would also be nonrefundable, it may be worth exploring trip insurance.

 

[wilkeliza]

Since there is nothing to prebook at Disneyland just wait to buy them until you are 100% sure. Technically tickets are non-refundable so you would be at the mercy of the manager on duty if you buy them and can't use them.

 

[Butterfly123]

We get our tickets at Getawaytoday, and buy their peace of mind insurance...I think it was $20 covering all the tickets. The tickets are then fully refundable through Getawaytoday should our plans change for any reason.

 

[StormyCA]

Tickets are non-refundable, but if they expire before you can use them, they'll usually let you apply the price to new tickets.

I'm with a PP above. Don't buy your tickets until you are sure you can go. They usually take 24-48 hours to show up in your email. If you aren't going to have that much 'lead time' you can do 'will call' tickets. Now please double check to be sure, but I had a bit of a problem with some that I had purchased through a vendor* and I was told by DLR customer service by phone that if it wasn't straightened out before our arrival, that I could take my credit card and confirmation email to guest services and they would be able to issue tickets there. Again, double check and always remember that what we're told on the phone isn't 100% reliable.

*My problem was that the third party company twice emailed me someone else's tickets. It did get straightened out though so I wasn't able to 'test' the solution.

 

[Epek]

Interesting. The cast members at the ticket booth were the ones that told me the eticket I bought could be refunded. It never showed up, so I didn't have to worry, but when I asked them what to do, that was their response. I could return it if it hadn't been scanned or transfer it to another user as long as I was present with the credit card for the transfer.