Refund for a Bad Meal?

[awdwnut]

Hello,

While reading the thread on "Worst ever Meal", I was reminded of a situation that happened to us last year at Epcot. I know there are greatly varied opinions on the counter service Fish and Chips at the England pavilion in Epcot, but we usually love it. In fact, this used to be one of out favorite counter service meals in WDW, but last year it was down right horrible. I wanted to go back and get a refund, but the line at the stand was incredible. I wasn't about to stand in line forever, but after spending $40.00 for food that was not edible, I wanted to do something. I was going to stop by "Guest Relations", but never did. So, I guess my question is what would have been the correct thing to do? I have made up my mind that if something like this ever happens again, I will very politely ask for a refund, but I am not sure how to go about it.

Thanks,

awdwnut

 

[DebbieB]

I would have gone back to the stand. Not wasting $40 is worth standing in a line. You may have told the people in line how awful it was, that may have cleared the line....

 

[eeyore0062]

I would have gone back to the stand and asked for the manager. The person at the stand cannot give you a refund.... the manager has to do that.

 

[Luv2Roam]

Even with last night's meal that I got sick from, this food court meal cost $20 WITH the DDE doscount. I knew it was lousy, but ate half of it. (mashed tators and bread mostly) Had I known I would actually be sick, I would have returned it for at least another meal.

I have seen other patrons at sit down restaurants do this -- have their food taken back and replaced by another meal. There never seemed to be a problem or hesitation on Disney's part.

I did have a situation on New Years Eve at the Pinocchio House. It was not the food or swrvice. There was no seating once we got our meal. To get a table guests had to either hover or dive for a table before the previous guests left.

After 15 minutes (and now holding cold food) I was ticked.

I spoke to one CM, who sent me to another. That CM wanted to send me back to the CM who sent me to him. (typical)
I was also told they are suppose to stop guests from entering once there is no seating. I said this obviously was not happening.

He offered a manager, and I took him up on it. More waiting and table diving. Just as DH was able to get a table, the manager showed up.
He refunded our money. I ate the carrots and that was it. All the other food was stone cold long ago. (Which probably was not THAT hot to begin with.)

And again -- $17 for aggravation. No thanks. Another live and learn. If we go to a WDW park next NYE I will break my own rule and take in my own food.

Disney is pretty open and service oriented when it comes to comping expenses when there is a legitimate gripe. That is one of their downfalls I think. Word gets around and they get guests who complain about EVERYTHING to get every penny they paid comp'd. I am sure they note these guests somewhere.

 

[DVCconvert]

$17 for aggravation.

You could spend twice that on the subway without recourse!

 

[Luv2Roam]

Reminds me of that old Monty Python skit -- The Argument Clinic!

M: Ah. I'd like to have an argument, please.
R: Certainly sir. Have you been here before?
M: No, I haven't, this is my first time.
R: I see. Well, do you want to have just one argument, or were you thinking of taking a course?
M: Well, what is the cost?
R: Well, It's one pound for a five minute argument, but only eight pounds for a course of ten.



Q: WHAT DO YOU WANT?
M: Well, I was told outside that...
Q: Don't give me that, you snotty-faced heap of parrot droppings!
M: What?
Q: Shut your festering gob, you twit! Your type really makes me puke, you vacuous, coffee-nosed, maloderous, pervert!!!
M: Look, I CAME HERE FOR AN ARGUMENT, I'm not going to just stand...!!
Q: OH, oh I'm sorry, but this is abuse.
M: Oh, I see, well, that explains it.
Q: Ah yes, you want room 12A, Just along the corridor.
M: Oh, Thank you very much. Sorry.
Q: Not at all.
M: Thank You.
(Under his breath) Stupid git!!

 

[awdwnut]

Thanks for the replys. I doubt that this will happen again, as I we have been to WDW many, many times and this was the first time that I ever felt like I should'nt have had to pay for for a meal. However, if it does, I will ask to see a manager, if they can't produce one in a timley matter, I will then try Guest Services. On a more positive note, some friends of ours who had the exact same bad experience at the Fish and Chips stand (the same day we did) just returned from WDW with a very positive report on the Fish & Chips from this trip.

Thanks,

Rob