ellie05
DIS Veteran
- Joined
- Jul 24, 2012
The first CM I talked to at Disney yesterday morning very helpfully gave me the tip to tell Orbitz to make contact with the wholesale department (she said there was nothing they could do for us directly, that everything would have to go through Orbitz). Of course, the first two Orbtiz representatives I spoke with insisted on calling the "front desk number" that's on their system (try explaining the WDW system to a front line CSR in India). I finally did get elevated to a Tier 2 CSR at Orbitz who did made contact with the wholesale department and talked to both them and the general reservation line and was told no discounts for April stays and no moves to other resorts because we wouldn't be affected. If our stay had been in May, I do think we would have been given a discount, even though we booked through Orbitz.
I don't think the wholesale department would have been able to help in this case. I have no doubt they could have offer you a discount now you actually getting that back to you would have been a whole different story.
Personally from someone that has worked at hotels and reservations I think you are way better off asking for the GC than money back. I glad you got some kind of resolution even though it turned into a comple headache. If only they could have offer you the same deal on the first call .