Received an unexpected phone call...

[Mercy]

I received a call from the General Manager of Guest Relations. I had written an email to them regarding one particular CM (Evelyn), who assisted us check-in at CSR. She did an extraordinary job of helping us and making sure I was happy with our stay.

The GM called to say that they had received the email and thanked me for taking the time to write, and that they would pass the email on to Evelyn and the Manager of CSR.

Anyway, I thought maybe they might reply to the email, but I didn't expect a call. I thought it was nice.

 

[Lambert808]

That is wonderful! And I can say from having been a housekeeper at a Lodge before - thank you's are so heartfelt. (no, not at WDW! LOL!) Everyone loves a 'Thank you for a job well done'!

 

[Tink]

I always email guest services to thank all of the CMs who amde our vacation extra special. I keep paper and pen with me and make a list. A few weeks after I send it, I get a call thianking me for my time and they let me know that a notation will be made in that person's file.

I think it's very important for me to do that. Theses people go out of their way to do extra nice stuff and it really makes a difference. I know some would argue that it's part of the job, but I work with the public (I'm a librarian) so I know how some days it can be hard to be "up"

 

[iloveeeyore]

Same thing happend to us this week! DH wrote a VERY lengthy letter about our magical stay at the Poly, listing several names of CMs who we felt went above and beyond their normal duties to may our stay so exceptional. We got a lovely call from Guest Relations on Friday, thanking us for the time we put into the letter, and promising that the managers of the CM's would be informed of the accolades. We were so pleasantly surprised to receive that call. I just LOVE Disney!

 

[SB in KY]

My niece has worked at WDW for 3 years and employees don't just get an "Atta boy" when people take the time to specifically thank them they get "real" rewards....things ranging from pins to park tickets to hotel nights to cash bonuses. I think they call it "Making Magical Moments" or something like that...in addition to extra points on performance reviews, etc. Made me a little more consciencious about remembering to record names and write or email to say thank you....because those things can go a long way to maintaining/improving job satisfaction.

 

[wdwgoofeeee]

When you think about it, far more people will call, write, or e-mail a complaint rather than a compliment.
We can all learn a lesson from this post. Let's make sure we all take a little time to thank the so many CM who work so hard at making our stays so magical.

 

[MinnieFan4ever]

Us too!!! We wrote an e-mail 2 weeks ago and received a call last week. We wanted to praise our waiter at Jiko, we was outstanding.