READ POST 1 & 2 FIRST-Rise of the Resistance Boarding Group Planning and Information-*No Spoilers*

[WeluvthePeterPanRide]

The only time I’ve ever gotten a pop up was after it switched to backup groups, telling me that was what I would get and describing what a backup boarding group meant. I’ve never gotten a pop up right at 8:00.

I got a pop up exactly when I pushed “find out more” at 8:00:01

 

[wnwardii]

How’s the reliability at Batuu West so far? Any better?

They have a similar thread in the Disneyland Forum. They also have a chart tracking progress since January 17th. In looking at the chart, on average, they have got through at least 100 BG each day. This does include backups. Yesterday, 2/17, a total number of 141 BG's were called. Out of this 61 were backup. Batuu West has been open for a month now. Just looking at the chart statistics, I believe Batuu West is having a bit more reliability than Batuu East has had for the last several weeks.

 

[scrappinginontario]

I totally agree that they don't owe people anything, however, getting an angry or frustrated guest out of the park and off to a happier place seems like a win-win situation. I doubt it's something they would want to advertise, but in certain situations I could see it being the best solution.

The only thing I would wonder about is if they started to offer this that it would make getting a BG even more difficult as additional people would go to DHS at park opening, try to get a BG and if they didn't they could go to GS and get credit to 'hop' to another park for the day.

I think they do offer a solution in the option to purchase a PH at any time in our vacation.

 

[jlroc235]

This may have been asked but i cant seem to find the answer. Does the size of the party matter when it comes to BG? If i have a party of 8 should i try to book all in that group at one time or is better to try to split them up in smaller groups but realizing not all will get a BG especially the same BG. I guess I would rather have some ride then one because of the part size.

 

[Iowamomof4]

The only thing I would wonder about is if they started to offer this that it would make getting a BG even more difficult as additional people would go to DHS at park opening, try to get a BG and if they didn't they could go to GS and get credit to 'hop' to another park for the day.

I think they do offer a solution in the option to purchase a PH at any time in our vacation.

Good point.

 

[yulilin3]

I know you have a greater amount of insight to what's going on backstage given that your daughter is a CM. I'm not trying to sound like an entitled or under-informed guest. Trust me - I understand. Many moons ago, I, too, was a CM so I understand the standards that Disney sets and the expectations that the guests demand. Please do not mistake my posts as demanding low crowds and unlimited rides on the newest attractions that took Disney years to create that is, clearly, amazing and garners high demand. As someone who is heading down for my 18th visit, a loyal Disboards reader, and someone who has practiced numerous times to get a BG, I feel like I'm prepared as can be and, knowing that I will be back, I know it's not the end of the world if we don't ride. I'm just voicing some frustrations as things seem to be getting worse, not better. I'm not blaming anyone - especially not the cast. I'm just confused - that's all. I respect your knowledge and insight - I have always enjoyed your perspective on things, particularly SW-related stuff. But I seem to have really hit a sensitive chord with you and that was not my intent.

and I am not calling you specifically, entitled. Most Dissers have a greater knowledge of things and are obviously better prepared which is the goal of these boards. I think my specific frustration comes from the fact that people in general need to look at the bigger picture, not just the fact that it is hard for them to get a bg. There needs to be a better understanding of the entire process, and I have voiced that many, many times already
All we can do is be prepared, and that's all everyone here on this forum is doing, which is great.

 

[yulilin3]

This may have been asked but i cant seem to find the answer. Does the size of the party matter when it comes to BG? If i have a party of 8 should i try to book all in that group at one time or is better to try to split them up in smaller groups but realizing not all will get a BG especially the same BG. I guess I would rather have some ride then one because of the part size.

it doesn't matter. Booking together, using the same MDE account on several phones is your best bet. If you split the group up not only will you most likely get different bg but you run the risk of a group not getting a bg at all

 

[Iowamomof4]

This may have been asked but i cant seem to find the answer. Does the size of the party matter when it comes to BG? If i have a party of 8 should i try to book all in that group at one time or is better to try to split them up in smaller groups but realizing not all will get a BG especially the same BG. I guess I would rather have some ride then one because of the part size.

I would just try to book for all at once.

 

[DGsAtBLT]

This may have been asked but i cant seem to find the answer. Does the size of the party matter when it comes to BG? If i have a party of 8 should i try to book all in that group at one time or is better to try to split them up in smaller groups but realizing not all will get a BG especially the same BG. I guess I would rather have some ride then one because of the part size.

We are an 8 and plan on booking together with all 5 adults trying for BG.

The biggest hurdle with joining BG seems to be phones and apps cooperating. I think a bigger group actually has a small advantage, assuming it’s not mostly children without phone access. Stick together for your best chance, IMO.

 

[eeyoreandtink]

This is the only system available for the current condition on the ride. That's it. There is honestly nothing else they can do until the ride becomes more reliable and they can switch to the more traditional standby queue
I think that the amount of people ONLY going for RotR is small, the park arguably has the best thrill rides on property, along with stage shows so most will be disappointed or even upset but they go about their DHS day
The demand is huge and the ride is just not performing at peak level. Disney doesn't want angry guests and they are doing everything they can to try and find the kinks.
The guest has to also take some accountability. A WDW is not a vacation to go into without some preparation. If you research and see how the system is working, you and your group decides if you want to attempt it or not, none of the Disney offerings are guaranteed to perform on the day you visit, they tell you that, you, as a guest, must come into the parks with realistic expectations. If this system looks bonkers and not worth it, then plan on that

I get all that, but there just shouldn't be a ride in a theme park that you are paying this kind of money to get into that you have to play this kind of roulette with every day. Breakdowns are one thing. If you stand in line long enough you will get on. To be locked out of any chance to ride within one minute of park opening is frankly ridiculous. They clearly didn't design it to meet the demands of park goers and that is a failure on Disney's part. They should have been able to predict this kind of demand and have a system in place to deal with it. They have spent 5 years developing this. To have it launch like this is a failure IMO. They NEED to get this figured out, and quickly. It's unacceptable as is. The fact that this is the ONLY option right now speaks to that.

MANY, MANY people are going solely to experience ALL of Galaxy's Edge, and as it stands currently, with all the advance preparation in the world, they are still not guaranteed even one ride on this on a week long trip, and it seems to be just getting worse, not better. Fewer and fewer people getting that Golden Ticket. I can tell you I will be camping out in guest services until they do something about it if we strike out on a boarding group all 3 HS days this trip. Our trip was planned around experiencing Galaxy's Edge to the fullest. My DH has dreamed about something like this since he was 5 and say the first film, as have an army of other Star Wars fans. My DD's childhood hero was Ahsoka Tano. She is super excited about this too. It's a BIG deal in our house, in a way that someone who isn't that kind of fan often doesn't get.

 

[DGsAtBLT]

and I am not calling you specifically, entitled. Most Dissers have a greater knowledge of things and are obviously better prepared which is the goal of these boards. I think my specific frustration comes from the fact that people in general need to look at the bigger picture, not just the fact that it is hard for them to get a bg. There needs to be a better understanding of the entire process, and I have voiced that many, many times already
All we can do is be prepared, and that's all everyone here on this forum is doing, which is great.

Sometimes it just feels good to rant. We can understand why things are happening but be really frustrated that they are happening and how they may impact us at the same time, you know what I mean?

 

[jlroc235]

it doesn't matter. Booking together, using the same MDE account on several phones is your best bet. If you split the group up not only will you most likely get different bg but you run the risk of a group not getting a bg at all

Thank you . Kinda what i figured just wanted to confirm

 

[eeyoreandtink]

and I am not calling you specifically, entitled. Most Dissers have a greater knowledge of things and are obviously better prepared which is the goal of these boards. I think my specific frustration comes from the fact that people in general need to look at the bigger picture, not just the fact that it is hard for them to get a bg. There needs to be a better understanding of the entire process, and I have voiced that many, many times already
All we can do is be prepared, and that's all everyone here on this forum is doing, which is great.

I understand the process. I just feel like its a poor process.

 

[yulilin3]

Sometimes it just feels good to rant. We can understand why things are happening but be really frustrated that they are happening and how they may impact us at the same time, you know what I mean?

I understand ranting when someone doesn't understand the system. If you don't know how something works or why a specific system is in place and you rant about it that's understandable, you have no knowledge.
The issue here is that the knowledge is out there, we know why this system is in place and we know how it works and we know what it takes to get a bg,we know this is the only system that works under the current conditions, so ranting about something we know is not being productive. It also confuses people coming into the thread for the first time. They are trying to get the knowledge and are met with these rants and frustrations. Human nature always dictates to embrace the negative. If someone is upset about something I will get upset about the same thing even without knowing why that system is in place.
My "job" as a moderator is to keep the correct info out there and help people plan as best way I can, with the knowledge I have. That's what I'm trying to do. The constant rants on the same subject are just not helpful to the flow of the thread. And yes I am going off topic on this one because my goal is to help people plan with the system we got.
It all boils down to: know the system, plan for the system, have clear and realistic expectations and enjoy your day no matter what. It's your hard earned cash, make decisions that make sense for you and your family

 

[Jung-li]

It seems weird to me that they don't open at least one other park at the same time as DHS. If people had to choose between rope dropping FOP or some MK rides maybe DHS wouldn't be so crowded in the morning.

 

[Miffy]

I get all that, but there just shouldn't be a ride in a theme park that you are paying this kind of money to get into that you have to play this kind of roulette with every day. Breakdowns are one thing. If you stand in line long enough you will get on. To be locked out of any chance to ride within one minute of park opening is frankly ridiculous. They clearly didn't design it to meet the demands of park goers and that is a failure on Disney's part. They should have been able to predict this kind of demand and have a system in place to deal with it. They have spent 5 years developing this. To have it launch like this is a failure IMO. They NEED to get this figured out, and quickly. It's unacceptable as is. The fact that this is the ONLY option right now speaks to that.

MANY, MANY people are going solely to experience ALL of Galaxy's Edge, and as it stands currently, with all the advance preparation in the world, they are still not guaranteed even one ride on this on a week long trip, and it seems to be just getting worse, not better. Fewer and fewer people getting that Golden Ticket. I can tell you I will be camping out in guest services until they do something about it if we strike out on a boarding group all 3 HS days this trip. Our trip was planned around experiencing Galaxy's Edge to the fullest. My DH has dreamed about something like this since he was 5 and say the first film, as have an army of other Star Wars fans. My DD's childhood hero was Ahsoka Tano. She is super excited about this too. It's a BIG deal in our house, in a way that someone who isn't that kind of fan often doesn't get.

Well, for one thing, it's possible that Disney had no idea that this ride would be so amazingly popular, although, having ridden it, I'd have to say that it's obvious that it would be.

You may not remember this, but FoP had a similar problem when it first opened. People would stand in line forever, the ride would break down, and that'd be it. Done for the day. No hope of riding it. In fact, there were problems in the building--I believe the fire alarm system was kinda screwy--and not only FoP but NRJ were both nonoperational for long periods of time.

They do need to get this figured out quickly, and I'm going to count on them to do it. They created this stupendous experience and they are probably pretty danged upset that it's not running at capacity or with any degree of reliability.

@eeyoreandtink--Try assuming that you are going to get to ride RotR during your trip instead of assuming the worst. Can't hurt and it would certainly make you feel better. Of course you want the full experience. Everyone going to any Disney park wants the full experience.

 

[ninafeliz]

I think they do offer a solution in the option to purchase a PH at any time in our vacation.

You are correct, and I'm not really taking any stance on if they could or should let someone go to another park if they aren't successful in getting a BG and don't have a PH.

However, another issue is the passes they sell that are 4 day passes and only allow one day at each park (maybe called a four park magic ticket?) - that's what I had on our trip because my AP had expired and the rest of my family still had APs, and it was a short trip without tons of park time. Had we not been successful and wanted to try again I would have had to not only upgrade to PH but also upgrade to a regular 4 day pass as well. That "one more chance" would have cost probably a couple of hundred dollars. So if a whole family had that kid of ticket it really adds up, and becomes nearly impossible unless you have unlimited budget (and had still decided on that type of ticket).

Again, this isn't actually Disney's problem and there is always a solution to try again if you are willing to pay what it requires, I just think it really sucks that you could use your one DHS day on your ticket, do everything right, and still not get to ride the ride because you don't get a BG. I don't have a solution, and I'm glad I'm not someone who has to work on finding the solution, but there are just so many potential issues and problems right now. I would hate to be a CM at GE, maybe all of DHS, and certainly GS right now.

As an aside, we were staying at the GF RPC CL for our stay, and we had to talk to a concierge CM one morning and there was a another guest there at the same time extremely upset because the night before he had been called for his BG and when he (and his group) got to the ride he was told the line was too full and they couldn't get in line. It was the end of the night I do believe. I don't know any more details, but that's the only time I've heard of that.

 

[DGsAtBLT]

I understand ranting when someone doesn't understand the system. If you don't know how something works or why a specific system is in place and you rant about it that's understandable, you have no knowledge.
The issue here is that the knowledge is out there, we know why this system is in place and we know how it works and we know what it takes to get a bg,we know this is the only system that works under the current conditions, so ranting about something we know is not being productive. It also confuses people coming into the thread for the first time. They are trying to get the knowledge and are met with these rants and frustrations. Human nature always dictates to embrace the negative. If someone is upset about something I will get upset about the same thing even without knowing why that system is in place.
My "job" as a moderator is to keep the correct info out there and help people plan as best way I can, with the knowledge I have. That's what I'm trying to do. The constant rants on the same subject are just not helpful to the flow of the thread. And yes I am going off topic on this one because my goal is to help people plan with the system we got.
It all boils down to: know the system, plan for the system, have clear and realistic expectations and enjoyr your day no matter what. It's your hard earned cash, make decisions that make sense for you and your family

How are people incorrect in their knowledge ranting about how (paraphrasing) this situation stinks? It is fact that the ride has large amounts of downtime. It is fact that the situation is worsening at this point. It is fact that BG are running out faster than ever. Those are the main complaints I see, nothing deceiving about them.

The information needed to get BG is laid out really nicely for anybody who truly doesn’t know what’s going on at the beginning. I am not suggesting this thread shut down, obviously, but if the only purpose of it is to provide basic information on the process and any conversation is deemed not productive, that information is already there.

If people choose not to read the information provided and jump straight to the newest post where they may seem something that upsets them, I guess I kind of see that as their issue?

 

[wilkydelts]

The constant rants on the same subject are just not helpful to the flow of the thread. And yes I am going off topic on this one because my goal is to help people plan with the system we got.

Thank you for trying! I follow this thread daily and some of this stuff is becoming tedious and making me want to stop following. There is important information that guests can share from their daily attempts or successes. That is the reason this thread exists, so please focus on that!

If anyone is unaware there is a RotR method thread that would be much better suited for feelings regarding the current reliability and BG issues.

 

[eeyoreandtink]

Well, for one thing, it's possible that Disney had no idea that this ride would be so amazingly popular, although, having ridden it, I'd have to say that it's obvious that it would be.

You may not remember this, but FoP had a similar problem when it first opened. People would stand in line forever, the ride would break down, and that'd be it. Done for the day. No hope of riding it. In fact, there were problems in the building--I believe the fire alarm system was kinda screwy--and not only FoP but NRJ were both nonoperational for long periods of time.

They do need to get this figured out quickly, and I'm going to count on them to do it. They created this stupendous experience and they are probably pretty danged upset that it's not running at capacity or with any degree of reliability.

@eeyoreandtink--Try assuming that you are going to get to ride RotR during your trip instead of assuming the worst. Can't hurt and it would certainly make you feel better. Of course you want the full experience. Everyone going to any Disney park wants the full experience.

FoP problems were NOTHING like this. Your chance of riding for the day wasn't gone in 60 seconds to random chance. By getting there early enough you COULD be first in line, first group of the day and get to ride. The days it did not run at all were VERY limited. I think that's my biggest problem with this, the element of complete chance that there is NOTHING anyone can do to mitigate.

I am not willing to pretend its all ok. I spent way too much on this trip to do that.