What about when things happen that are out of your control? How can you be personally responsible for an equipment change? For a flight delay that makes you miss your connecting flight? A blizzard that shuts down the whole east coast?
I've been there. Personal responsibility plays a role in unexpected delays, too.
I don't argue with gate agents, check-in agents, or phone representatives. Sometimes the best option is one I haven't heard or thought of.
I always say: Is there anything you would recommend to help get me on my way, I am very open to any and all suggestions.
Being open to suggestions meant one time I overflew my destination all the way to the west coast, had another connection and then flew back to my destination. It was a long day, but it got me out of an airport that was backed up with tons of delayed folks and on my way.
If there is any way to grab a seat, (when I've been rebooked) I do. I don't care where it it is, last row middle...I am happy to get it. In weather delays, making quick decisions is often beneficial.
If I have a
genuine need, I
briefly explain it. I did this when we had an equipment delay that meant we would overnight and get out the next morning. The ticket agent went out of her way to assist us, and her help was much appreciated.
Basically I try to be a reasonable, friendly person, even when things are out of our control. I am always astonished when passengers decide to take it out on the gate or ticket agent. They can be a much needed resource when things go south. I always remember that.
Finally, Yes, I've given up my seat to someone who had an obvious need in the past. If I am flying alone I am open to doing so again, depends on the circumstance and how someone asks. I get that they may have had unexpected travel delays.