Quick request job related

[Allison]

Why do you care what people say? The end result is the same.

 

[cm8]

eh, I just tell my kids to hang-up. We can't slam our phones unfortunately. All we can do is press the end button really hard.

I bet your job is really difficult but to be honest - just as you aren't looking for my opinion in your career choice and well... I'm not looking for your opinion on how we handle nuisance phone calls or what impression my kids get from it.

Are you with Discover by any chance? If so, please stop calling me. PLEASE?

Yesterday I had to call to activate my new credit card since my old one expired. They went on and on about some protection service and don't even ask if I want it but just say "Lets get you signed up" I tell them no and they start going on and on about why I "SHOULD" have it. I tell them no again (slightly more rude) and they STILL keep saying things like "Well if you have any questions about the program call _____" The only reason I didn't cuss them out and slam the phone is I needed to make sure the damn card was activated.

you both had my laughing hard this am!

 

[Gigi22]

I get to be the "bad cop" in our family. I draw heavily on my years of experience as a manager. My view is, my house, my rules. I don't want to hear from anyone, not my mother, not my best friend, and certainly not telemarketers when we are having dinner--so no telephone in my house ever gets answered during dinner. Call screening is always on, we only answer calls from people we want to talk to. If by some fluke I do pick up a call from a telemarketer, I usually say, "Thank you for calling. We do not want your service. Bye." And I hang up. I do not give them a chance to talk. If I want a service, I am an adult, and I will get it for myself. Meanwhile, I have the right to be left alone. Oh, and--I never buy anything from telemarketers, never have, never will.

 

[Secret Agent Woman]

How about if you just stop calling people that don't want you to call in the first place??

That's cool. You already have a business relationship with us. Just tell us to put you on our don't call list and we won't call you.

 

[Secret Agent Woman]

Are you with Discover by any chance? If so, please stop calling me. PLEASE?

I'n not, but same thing as above - either call Discover,or wait til the next time they call you and tell them to put you on their internal do not call list.

 

[Secret Agent Woman]

I have a request for you: how about you lose my number?

I am unlisted for a reason. I don't have a home phone and only use a cell. I don't have unlimited minutes and I don't want to waste a single one on unwanted calls.

Ditto to te above. Nest time you have access to a land line, call any company you do business with that's you know or tihink is calling with sales offers and tell them to put you on their do not call list. Or write to them (yes I know that costs forty four cents) or try e-mail.

 

[Tina]

My ex used to mess with sales callers and it was the funniest thing ever. He liked to see how far he could push them before THEY hung up. He'd ask questions like "so... what are you wearing? ..... are you one of those calling from home guys... or are in you a big room with a bunch of other guys? ... do you live nearby?... I'm so glad you called. I've been so lonely...." --- he did this to both male and female callers. The best one he had going quite awhile and by the end they were both laughing before they hung up.

As for me, I just hang up after I learn they are doing sales calls. I don't slam it down, since its kind of hard to do that on the cordless phone. However, I do push the button with force. LOL

But seriously, if you call us, we can tell you whatever we please.

 

[acejka]

I wouldn't ask my children to lie, I would tell them to!

 

[Secret Agent Woman]

If you cannot handle the fact people will lie to you in this type of job,

I don't care if you lie to me that's your decision. We don't know each other and probalby won't ever talk again except by extreme chance. I just meant when two people talk near one phone, the person on teh other end can hear both sides of the conversation.

I don't even 'care' really that parents show their kids its okay to lie when its convenient for the parents. But all the rest of the time, parents expect kids to tell the truth. It's an interesting mixed message. Is all. Several of us noticed it alot yesterday, at least enough to discuss it.

 

[Secret Agent Woman]

Wow, what a heckuva first post.

If companies would be better about using the do not call list, this might not be a problem. Not that you are directly responsible, but it's true. I personally just say "not interested" and hang up, because most telemarketers just keep talking after you say anything.

Still get the feeling the troll is out on this one....

Thank you. "Not interested", click is actually an appreciated response. And, like I said before, there's also our or any businesses' Do Not Call list. Just ask. Or tell .

No, I'm really, truly, not a troll. I have some funny stories, some touching stories, some annoying stories, please don't use sirens or whistles, just follow Carl's example and hang up, you don't even have to say not interested.

This thing yesterday was just odd. We don't call teh same people, but five or six of us had similar calls yesterday, where we could hear the parent tell the kid to lie. Just my opinion, but "tell them no" or even "hang up" seems more sensible.

 

[RitaE]

I'n not, but same thing as above - either call Discover,or wait til the next time they call you and tell them to put you on their internal do not call list.

I'm seriously not trying to be snarky - but do you honestly think I HAVEN'T asked them to put me on their Do Not Call List? Because I have ... numerous times. I even wrote a letter once and I still have days around here where they will ring my phone every couple of hours all day long. And when I do finally pick it up and speak with them I get the clueless "Well Ma'am I'm sorry to hear that..." line.

Some companies are just notorious for those types of practices and really it is those types of frustrations that lead to what you hear on the phone at your job. People just get fed up.

 

[dislaney]

I for one have never bought anything from a telemarketer and I never will. Someone should do a survey and see how many of us buy from the telemarketers! I will sometimes be rude to get them off the phone. I am on the Do Not Call List and still sometimes receive calls. I wish this way of selling would stop for good.

 

[Secret Agent Woman]

We just don't answer the phone if we don't recognize the number.

I have a request for telemarketers though.......when you call and I do answer and tell you that I'm not interested and don't need anything, please just say alright then, have a great day and hang up instead of ignoring my response and proceeding to go on about something else you think I might be interested in until I actually do need to be rude, lie and hang up on you.

And we do appreciate you not answering the phone!

The only thing with you saying you're not insterested is we do sometimes get listened in on, so if you could (please?) just be assertive and maybe add "and I'm hanging up now"? that would be great

 

[Secret Agent Woman]

Personally I don't have a ton of respect and empathy for these people becasue they choose to do a job where they get yelled at. Why becasue they CHOOSE to do this job. No one is forcing them. If they don't like it and their policies in place then they need to put effort into finding another job or gaining skills to get another job.

Ouch. I'm glad I didn't jump the gun and tell NancyK I do have my flame suit on. Nothing in this thread affected me personally until now.

I'd truly hate to think your unaware of the economy or the job situation. You know nothing about me or my abilities or my skills. You know nothing about whether I like my job, or whether I can do my job. Yeah, I have coworkers who can do my job beter than I can. They'be been doing it longer, they're more successful at it, they have different personalities. I LIKE my job. I do pretty good at it. I don't intend to make a career out of it. ON the other hand at my age it's kinda late to make a career out of anything.

I didn't choose the job, per se. I mean, I did - I chose it over unemployment. I have this work ethic instilled in me since I was a little kid. I was offered a job with benefits after only a few weeks of being unemployed and I'm growing into the job.

But for the record I have other skills. I love what I used to do. There just arent any jobs in that field right now that pay enough to survive on.

 

[Secret Agent Woman]

And while I won't slam the phone down on a typical telemarketer call, I most certainly will when the caller pretends to be someone I know ("Hey, Ceila, what's up?") to get me to stay on the phone before launching into their sales pitch.

We won't do that. We can't. We may ask for you first, or we may ID ourselves first. But the call would start either:
Could I speak with Ceila please? This is Secret Agent Woman from Wicker Picnic Baskets?
or
This is Secret Agent Woman from Wicker Picnic Baskets, could I speak with Ceila please?

 

[Ceila]

The only thing with you saying you're not insterested is we do sometimes get listened in on, so if you could (please?) just be assertive and maybe add "and I'm hanging up now"? that would be great

No.

There is no reason for a telemarketer's performance evaluation to be dependent on what the person on the receiving end of the call says. Whether I simply say, "No thanks" or the longer "I'm not interested and I'm hanging up now" does not reflect on your performance. If your company decides that it does, oh well. Not my problem. If you don't like it, look elsewhere for employment or deal with it. I have no responsibility to help you in your job when you've already interrupted my day for your own purposes.

 

[Ceila]

We won't do that. We can't. We may ask for you first, or we may ID ourselves first. But the call would start either:
Could I speak with Ceila please? This is Secret Agent Woman from Wicker Picnic Baskets?
or
This is Secret Agent Woman from Wicker Picnic Baskets, could I speak with Ceila please?

I'm glad you work for some place that does not participate in this practice, but I've had others do this. Like I said, I would not slam the phone on your type of call at all, although I would be annoyed.

 

[Darsa]

Whew, I must admit I admire people who are willing to take and keep a job that is nothing but constant all-day rejections; I could NEVER do it, I would take it way too personally. Honestly I can't just hang up on people either; my DH used to work for a major credit card and had to call delinquent customers, and he ended up quitting that job before he even had another lined up because it was so mentally taxing on him, and he hated having to be "sneaky" in order to be able to talk to some of the deadbeats. Not to mention he had a lot of sympathy for the people who honestly no longer could afford the payments that they had been paying, and you were apparently required to be without a soul in order to be able to make those calls for that company.

 

[Secret Agent Woman]

As for me, I just hang up after I learn they are doing sales calls. I don't slam it down, since its kind of hard to do that on the cordless phone. However, I do push the button with force. LOL

Oh sure. The best hangup I ever had was the one that was so quiest and subtle that I never even heard the customer hang up. I'm talking, identifying myself, getting a response from her, start describing why I'm calling. I ask her something and - dead air. She must have had a cordless phone and just hit the END button! Impressive!

 

[Secret Agent Woman]

But seriously, if you call us, we can tell you whatever we please.

Absolutely. Some days, ten calls in a row will be a combination of wrong number, ___ doesn't live here, nobody by that name. Or someone will answer the phone, tell you to hold, come back, and say "I'm not home". Yes, really . Tina's right. You can tell us anything. We won't dispute you.