Question Regarding DU

[turnlisa]

I booked my cruise through DU on Friday. My deposit has cleared and I have been assigned a stateroom. I still don't have a representative that I can contact. I wanted to ask questions regarding the $50 credit. Who should I direct my inquiries to?

 

[sy1203]

Send an E-mail to dcl.reservations@dreamsunlimitedtravel.com with your reservation number.

 

[Lynderella]

Even though you don't have a name, e-mail them. They have always been very prompt about getting back to me. If you call, they will ask you to e-mail anyway.

 

[Stimpy]

I noticed we don't have a name anymore either. We booked back in the summer and were assigned an agent. Now if I look at our ressies, it just says to contact anyone with the address provided above. I thought I just drove my agent crazy and she couldn't take us anymore!

 

[TammiMcMan]

DU uses a team approach for their cruises. I've also had no problems when contacting them through the general e-mail address.

 

[tbert5]

We used DU for our last cruise. They are VERY prompt with an e-mail response. Had NO problems at all!!!

 

[turnlisa]

Yeah DU! I contacted them this afternoon. I received a reply from Tammy (the greatest!) who notified me that they had been switching this for all of their customers. They were able to get us the $50 shipboard credit AND not change our stateroom! Yeah! Thanks to everyone for their advice!

 

[INeedaVacation]

That's interesting. I asked this question on Friday before I made my deposit and was told that I couldn't get the credit. I just called back and was told that my reservation was booked on the 12th, deposit paid on the 14th, so it was outside the promotion window. The lady I spoke with suggested e-mailing to see if we could cancel and rebook to get the credit. It's two rooms so I would hope we can get $50 credit for each cabin. The only problem is that we booked connecting secret porthole rooms and I don't want to give those up, even for $100 in credit. I'll keep my fingers crossed that DU can help us out. Thanks for the post turnlisa!

Mike