Question about opting out of daily housekeeping

[Rebecca Pocahontas]

The 1st time we opted out of housekeeping I think it was when they were just starting this program. We were at Pop for 5 nights (2 adults) and they said they would come in on one day to refresh the room. For some reason they came in 2/5 days (no problem for me).

The next time we stayed at POR for 5 nights (4 adults) and they didn't come in the room to refresh it at all. So our trash and towels were piling up. We just called for extra towels and soap at night.

Each time we do this either we are being told differently or we are not understanding what is supposed to be happening. But we are going to Pop in 6 days for a week long stay so I have a question about what the opting out service is supposed to be.

Are we supposed to get service 1 day mid-stay of our trip? Or are we supposed to call for a service for one day? How are we supposed to get rid of the towels and trash?

 

[Calee]

No they don't come. However, if you need something you can call and ask or ask a housekeeper in person if you see one. We called and asked for towels several times, and sheets once when our son had a nosebleed. That time they came and changed and made up the beds for us despite us only expecting them to leave the sheets for us to do.
We just took our trash to the larger cans outside.

 

[Shanti]

The 1st time we opted out of housekeeping I think it was when they were just starting this program. We were at Pop for 5 nights (2 adults) and they said they would come in on one day to refresh the room. For some reason they came in 2/5 days (no problem for me).

The next time we stayed at POR for 5 nights (4 adults) and they didn't come in the room to refresh it at all. So our trash and towels were piling up. We just called for extra towels and soap at night.

Each time we do this either we are being told differently or we are not understanding what is supposed to be happening. But we are going to Pop in 6 days for a week long stay so I have a question about what the opting out service is supposed to be.

Are we supposed to get service 1 day mid-stay of our trip? Or are we supposed to call for a service for one day? How are we supposed to get rid of the towels and trash?

It is always ironic seeing people opt out of housekeeping to save a few bucks, then complain about not receiving housekeeping service.

 

[Disneylover99]

No service. Call from your room if you want or need supplies.

I tie up my garbage and dispose of it into the trash bins outside. I gather up my towels and give them to a maid as I walk by in the morning or I put them in the towel disposal by the pool. Every now and then, I see people leaving their towels or garbage outside the door, and I find that gross. Sometimes it sits for hours before anyone picks it up. I wish people wouldn't do that.

 

[Nancyg56]

If you opt out of housekeeping you are responsible for getting rid of your towels and trash. You can call for linens if you need them.

I always look for the housekeeping cart before we leave in the morning. If it is closeby I put all soiled linens in there myself. There is generally one in the hallway somewhere.

 

[Deb & Bill]

No service. Call from your room if you want or need supplies.

I tie up my garbage and dispose of it into the trash bins outside. I gather up my towels and give them to a maid as I walk by in the morning or I put them in the towel disposal by the pool. Every now and then, I see people leaving their towels or garbage outside the door, and I find that gross. Sometimes it sits for hours before anyone picks it up. I wish people wouldn't do that.

Usually pool towels are different than room towels. You really don't want to mix them up. Pool towels need to be laundered differently than room towels.

 

[MrKnight]

As one who works in the hotel industry, IMHO unless you are a DVC member I do not believe that opting out of Housekeeping should even be an option. As much as I love WDW, I find this practice to be very tacky and unprofessional on Disney's part, I understand the business reason on why do this to save on Housekeeping labor and room supplies but this really shouldn't even be a practice as the hotel is there to serve the guest, not the needs of the business. The hotel chain that I currently work for strictly prohibits this type of practice and I know it is generally frowned upon in the industry by most major hotel companies, I am very surprised and honestly disappointed that WDW has resorted to these type of practices.

 

[Leopardchucks]

I had no idea this was even an option. How much money does opting out actually save?

 

[Hopefully]

As one who works in the hotel industry, IMHO unless you are a DVC member I do not believe that opting out of Housekeeping should even be an option. As much as I love WDW, I find this practice to be very tacky and unprofessional on Disney's part, I understand the business reason on why do this to save on Housekeeping labor and room supplies but this really shouldn't even be a practice as the hotel is there to serve the guest, not the needs of the business. The hotel chain that I currently work for strictly prohibits this type of practice and I know it is generally frowned upon in the industry by most major hotel companies, I am very surprised and honestly disappointed that WDW has resorted to these type of practices.

As a Marriott Gold Reward Member I can tell you Marriott offers opting out of daily housekeeping. In our last 3 stays we were offered reward points in lieu of Housekeeping.

 

[MrKnight]

As a Marriott Gold Reward Member I can tell you Marriott offers opting out of daily housekeeping. In our last 3 stays we were offered reward points in lieu of Housekeeping.

This is rather interesting. I know Hilton which is their biggest competitor has a strict policy against their hotels offering this type of opt out program to guests.

 

[Hopefully]

This is rather interesting. I know Hilton which is their biggest competitor has a strict policy against their hotels offering this type of opt out program to guests.

Perhaps.
But the sweeping generalizations you made are not realistic and perhaps even dangerous.

 

[MrKnight]

Perhaps.
But the sweeping generalizations you made are not realistic and perhaps even dangerous.

They are not "sweeping" generalizations, as I stated I am employed by the hotel industry and I am hence very familiar with industry practices, I am speaking from experience. With that said, how is anything that I said "dangerous"?? Please explain.

 

[Starwind]

As one who works in the hotel industry, IMHO unless you are a DVC member I do not believe that opting out of Housekeeping should even be an option. As much as I love WDW, I find this practice to be very tacky and unprofessional on Disney's part, I understand the business reason on why do this to save on Housekeeping labor and room supplies but this really shouldn't even be a practice as the hotel is there to serve the guest, not the needs of the business. The hotel chain that I currently work for strictly prohibits this type of practice and I know it is generally frowned upon in the industry by most major hotel companies, I am very surprised and honestly disappointed that WDW has resorted to these type of practices.

What if a guest generally doesn't want or need housekeeping during their stay ?

If the hotel is there to serve the guest, then for me that means no housekeeping during my stay. Forcing it on me is a burden to me, not serving me.

SW

 

[Hopefully]

Perhaps “dangerous “ is too strong. I apologize. But generalized statements like yours are, IMO, sweeping, inaccurate, and not helpful. Marriott is a major hotel chain and does not frown on this practice, as you lead everyone to believe all non Disney hotels do

 

[MrKnight]

What if a guest generally doesn't want or need housekeeping during their stay ?

If the hotel is there to serve the guest, then for me that means no housekeeping during my stay. Forcing it on me is a burden to me, not serving me.

SW

You can request for your room NOT to be serviced at any hotel and I agree with you that they should honor this request if this is what you prefer.

The OP is referring to an opt-out program being offered by WDW in which guests are SOLICITED to opt out of Housekeeping service and in turn are compensated for choosing to opt out with a monetary credit/gift card/etc.. This is totally different and this is the practice that I do not agree with.

 

[Starwind]

You can request for your room NOT to be serviced at any hotel and I agree with you that they should honor this request if this is what you prefer.

The OP is referring to an opt-out program being offered by WDW in which guests are SOLICITED to opt out of Housekeeping service and in turn are compensated for choosing to opt out with a monetary credit/gift card/etc.. This is totally different and this is the practice that I do not agree with.

Ah, ok, thanks for the clarification.

SW