alexandrew:
I am pretty cynical, I think. And I'd be inclined to agree with what you said, and was about to post my comment to say so. But then I remembered Mario. Mario is a waiter on
Royal Caribbean's Nordic Empress (their smallest ship). Several years ago my brother and SIL had Mario as their waiter, and they remembered how friendly and efficient he was. When we all cruised this past summer, we happened to see Mario several times in the dining room at breakfast and lunch and we even requested his table one time. My brother spoke to him and even though Mario didn't quite remember him (several years had gone by), Mario went out of his way to make sure we had good service at ALL of our meals. He was quite an outstanding waiter! He wasn't overly "gushy" or fawned over us, but he was VERY friendly, funny, and extremely efficient which is what matters most to me. He asked who our regular dinner servers were and asked how the service was. Our servers were OK, definitely nothing special. When I mentioned this to Mario during the course of the conversation, I had no idea it'd go any further than that. Well, apparently Mario mentioned something to OUR waiter, (who's name, incidently, I don't even remember), because from that night on, he gave us noticeably better service, especially ME. LOL And I was not nasty or anything in what I had said to Mario, I just made some basic observations and told him that I wished we had him as our regular waiter.
Anyway, my point is, Mario DID care about the service we got that week, even though he did not benefit financially from it. So I dare say that there are other cruise line servers who would also care about the level of service their guests receive.
I can only hope we get a server like Mario on our future cruises, no matter which cruise line
