Yep, ours was from Costco. But they never sent a Platinum, I was sort of hoping they would.
First machine was bought in Feb this year and out of the box it wouldn't turn on. After some coaxing it finally did, but would shut off after each cup, and most cups were only a few ounces. Called Keurig and they were very nice and immediately sent a new one. They did have excellent Customer Service. They sent extra boxes of coffee and were very prompt to ship out a new one.
Second one came and was good for only a few days and then it started shutting off, and the same "short cup" of output. This was when I went online and found out about the problems. I called again and said I didn't want another one that would do the same thing. He promised me that they had redesigned it and were only shipping newly manufactured ones. In the meantime that model was pulled from their website.
The third one came (with more coffee) and while it has been more successful than the first two it still shuts off at least a few times a week, and we often have to brew 2 or 3 times to get the full ounces we are supposed to. After getting a 3rd one I just gave up on calling them back.
I know that a lot of people haven't had any problems, so I really don't understand how some machines work fine and others just don't. On Keurig's website if you read through the customer reviews you see the same comments, and people on their 2nd, 3rd or 4th replacement, and the same inconsistency of some of them working wonderfully.
http://www.keurig.com/brewers/speci...m#pr-header-special__edition__brewing__system
The Platinum has worse current reviews than the SE
http://www.keurig.com/brewers/platinum-brewing-system
I love the machine and the cups and how I can make fresh iced tea so quick and easy. DH and I like totally different coffee-- he wants his spoon to stand up in his, and I like mine a little darker than my tea so this really is a great option for us. I really want to get the Platinum but just don't feel comfortable spending the money again. They have been excellent in Customer Service, but I still don't have a machine that works worth the $140 I paid for it.