So we recently purchased a small add-on resale contract to our existing membership. Everything went smooth and the add-on contract was recently added to our existing membership. However, upon the points being loaded into our account, there's some discrepancy as to how the points were allocated. Basically, without getting into the weeds, we received the total number points that we were expecting but they were spread across the wrong use years. Not a huge deal but certainly an inconvenience because it will impact how we can use the points in the short-term.
That being said, I reached out to both the title company and the resale broker for assistance but after two emails I haven't received a response from either. So I guess my question is, who is ultimately "responsible" for the error - the resale broker? title company? DVC??? I'm assuming the title company is probably who I need to connect with regarding potential compensation for the error but can anyone confirm the best place to start?
Thanks!
That being said, I reached out to both the title company and the resale broker for assistance but after two emails I haven't received a response from either. So I guess my question is, who is ultimately "responsible" for the error - the resale broker? title company? DVC??? I'm assuming the title company is probably who I need to connect with regarding potential compensation for the error but can anyone confirm the best place to start?
Thanks!