Problems

[seethelight]

I have been on the phone with disney the past two nights for over three hours each time. In mde I have three reservations and it won't let me make fastpass plus selections when I should be able to. I have talked to so many "specialists" and nothing is changing. I'm nice and patient and my husband says it's time to be nasty and get answers and ask for some kind of "perk" for having to deal with this for so long and nothing changes after they promise it will. Has anyone experienced this or gotten any "perks" after having such a nightmare time with something?

 

[Susan C]

I have been on the phone with disney the past two nights for over three hours each time. In mde I have three reservations and it won't let me make fastpass plus selections when I should be able to. I have talked to so many "specialists" and nothing is changing. I'm nice and patient and my husband says it's time to be nasty and get answers and ask for some kind of "perk" for having to deal with this for so long and nothing changes after they promise it will. Has anyone experienced this or gotten any "perks" after having such a nightmare time with something?

Just keep being nice.. when I got crazy frustrated with FP+, I went to the customer service rep in HS and she sorted out the whole mess and gave us a ( all day extra FP to Soarin- for our trouble)

Go in person... if you can..

 

[kmb584]

I have been on the phone with disney the past two nights for over three hours each time. In mde I have three reservations and it won't let me make fastpass plus selections when I should be able to. I have talked to so many "specialists" and nothing is changing. I'm nice and patient and my husband says it's time to be nasty and get answers and ask for some kind of "perk" for having to deal with this for so long and nothing changes after they promise it will. Has anyone experienced this or gotten any "perks" after having such a nightmare time with something?

Do you have your park tickets linked as well? You need both tickets and a room reservation to make FP+ selections. If both are linked, it's probably just another glitch in the system, par for the course since the program was rolled out.

 

[keahgirl8]

Can I ask what is probably a stupid question? I have received my Magic Band, and I have been able to make FP+ reservations. However, I just went into the new version of MDE and it said I need to link my park tickets. I have a package, so do I still need to do that? If so, how?