Problems with the DVC website-This should be a sticky

[AnnaKristoff2013]

I use an android tablet and phone, and a windows laptop. I do not recall ever having any dashboard issues. If those of you with the issues are using Apple, Mac, iphones, maybe there are compatibility issues? I am not any kind of tech person.

My issues are with IPad and IPhone browsers. I swear I’ve had it with Chrome on a Desktop too occasionally though, but definitely not as frequently.

 

[Jwaire]

I have the same issue. I can only populate my reservations on my dashboard maybe 25 percent of the time. It requires several refreshes.

How many reservations do you have?

 

[AnnaKristoff2013]

How many reservations do you have?

Right now? 2. But it happens with me when I have as few as one.

 

[Judique]

My ongoing gripe remains on populating the Dashboard. Sometimes it works and sometimes it goes to the never-ending spinning thing. I generally have ~6 reservations at any given time and rely on that dashboard to refresh my memory on the details as I often move things around.

I'm logging in using a carefully maintained MacBook Pro with Safari. I routinely monitor for malware (etc) and keep up with patches.

And yet, the Dashboard remains, for me, a persistent struggle. Somedays it works quickly ... other days it is either "slow" or "doomed to fail." I got two of those three even today: quick! and "doomed to fail."

And while I don't question your experience in the least, I don't ever recall having a problem with my Dashboard and that's the first thing I go to virtually every morning. I just don't have the same experience. Nothing more. Nothing less.

I've repeatedly had the same experience with the Dashboard. As soon as I see the 'spin' I refresh and it resolves. My point is that it happens a lot - maybe 9 out of 10 times after logging on. After log on and refresh, it seems to resolve.

I use Chrome for DVC. I also use Edge but it won't load DVC. It 'will' load MDE from disney.go.com.

Lately it stopped loading my banking website and I now use Chrome for that.

I visit no weird sites and keep my computer clean. Never do anything DVC on my phone.

NO Apple products in this house. All Android all the way.

 

[WilsonFlyer]

I've repeatedly had the same experience with the Dashboard. As soon as I see the 'spin' I refresh and it resolves. My point is that it happens a lot - maybe 9 out of 10 times after logging on. After log on, it seems to resolve.

I use Chrome for DVC. I also use Edge but it won't load DVC. It 'will' load MDE from disney.go.com.

Lately it stopped loading my banking website and I now use Chrome for that.

I visit no weird sites and keep my computer clean. Never do anything DVC on my phone.

With all due respect, isn't that a sign that something is likely wrong with your Edge browser or maybe even your Chrome browser? Have you tried a reset of the Edge browser?

The site works fine in Edge. If it's not working at all in yours, and your banking site isn't either, there's a clue in there somewhere.

 

[Judique]

With all due respect, isn't that a sign that something is likely wrong with your Edge browser or maybe even your Chrome browser? Have you tried a reset of the Edge browser?

The site works fine in Edge. If it's not working at all in yours, and your banking site isn't either, there's a clue in there somewhere.

You may be correct. I'm far from being any kind of IT professional.

However I do have someone who can look at this for me and to be honest, I hadn't bothered them about it. I'll get on that now.

Thanks for the 'push'.

I'll report back if I get my issue resolved because the banking one bothered me way more than the DVC one.

 

[ChrisL.]

The spinning Refresh on the dashboard happens a lot across various browsers, desktops, laptops, phones. It's definitely the DVC website. I have five memberships in about 36 reservations. Also sometimes if you choose to modify it will go straight to HTML and this happens on various browsers, phones, laptops, desktops. All my contracts are resale so sometimes I think they do it on purpose.

 

[Genie+]

I used to have frequent encounters with the blue circle of death. Not positive about this next part - Early on I sent feedback about just that issue and really seemed like a short time later (few days or week) the system started working much better for me. Did IT untangle something in my account or was it just coincidence?

I hardly ever have a problem on my ipad now. My desktop still does occasionally but there I found that waiting a few seconds for page to load before scrolling down helps immensely.