Problems at Poly? Vent & In Need of help

[ducklite]

I am confused When I called the POLY they said that we COULD NOT have an accessible room with a CL add-on. I would have been very happy with that. DOes anyone know if that is possible to do??? DId I get the wrong info????

It's my understanding that they do offer this, ONLY for those who NEED an accessible room. That is what keeps them ADA compliant. I would give special services a call and ask them to intervene.

That said, it seems to me that it wouldn't be worthwhile booking a CL room when you are staying in a room clear across the resort. It's just not going to be convenient enough to make it worth the hassle of manuevering between buildings "to graze."

I understand that you like the PR, and that AS people don't adapt well to change, but in this case it seems that with plenty of advance notice to prep your daughter, staying CL in another resort would be so much better.

Have you considered RPC at the GF? Being in the main building is as convenient as it gets, you are literally a quick elevator ride from the monorail, and the new pool is zero entry.

They have HA rooms with two queens and a daybed. That might be a wonderful alternative!

Anne

 

[steffali]

Can I tell you that I love the DISboards
I just got off the phone with IPO over at the POLY and she said IT IS possible to book Rapa Nui accessible rooms and get CL service as an add on. We are keeping our room in the Hawaii Bldg. the IPO was able to make sure that we will be provided with all that we need and location for my DD to be able to utilize everything ok. I am soooo happy that I called

 

[livinglife]

Hi everyone. I herd back from both folks on the same line and we will be getting CL as an add-on. I am having them fax this to me in writing at my office. It still worries me no one can really agree with the other. They seemed unsure if the could reconfrim what I had already booked ? So I may see who else I can call as well. I'll see what the writing of the fax is like.

As for DD I am pretty sure she would need "her" bench if we stayed in Hawaii. As for food yes she can stand and walk short distances with a crutch on one side and he dog on the other wearing a support harness. And when she wants food, boy is she determined! At home, all food items are in a locked walk-in pantry or a locked fridge. We have a mini fridge that I stock when leaving her alone during the day

Thanks for the ADA info. My daughter is on a service dog list and was under the impression from the disscussion going on that the rehab was not ADA compliant. Still it would be nice to have the same options as guests without limitations

Pat

 

[livinglife]

Steffali, what does IPO stand for?

Pat

 

[steffali]

Steffali, what does IPO stand for?

Pat

It stands for Itinerary Planning Office, they provide service for the concierge guests.

 

[dclfun]

I will chime in here. The Polynesian resort NOT having accessible rooms in each room type is NOT compliant with the ADA and they are under violation. I have this from a confirmed source, an ADA consultant who successfully litigated against Disney in a similar matter. To tell the OP to go to another resort may be a friendly suggestion, but legally she is entitled to be able to book and stay in the same room type at the same resorts than non-disabled guests can enjoy. Being in another building and having CL add-on isn't the same, and isn't the same under the ADA. ---Kathy

 

[livinglife]

But I asked first!



Just kidding.

Service dogs are used for a variety of disabilities as are power chairs.

BTW, what is OI/EDS?

Osteogensis Imperfecta (aka brittle bone disease) and Ehler-Danlos Syndrome

 

[SueOKW]

Every day I read something on this board and get more and more impressed with parents and grandparents of special needs kids.


Congrats to all of you who go that extra mile to give the kids special memories.