Price adjustment on Amazon.com problems

[joxer1014]

I know that I have read about other members out there that had something they bought on Amazon only to see the price go down a little a couple of days after their purchase. I have had that happen to me as well. I sent them an email with all of the purchase info and the new price. I received a reply about 1/2 hour later saying no go.

Now I know that some of you have gotten that price adjusted so what I am asking is what did you do? Did you have to call. Is there a different email department or address to send your request?

I know that it's only a couple of bucks, but if my local Best Buy lowered their price, I would get the difference refunded.

Thanks for the help

 

[Dacky619]

Hopefully someone will be able to help you out, but I wouldn't count on getting that difference back. Maybe calling would be the best way to try to get an exception.

Post-Order Price Match Policy
With the exception of TVs, we do not offer post-order price matching when an item's price drops after you buy it. Our prices regularly change, and the price you paid when your order shipped was the lowest price we were able to offer at the time. We consistently offer competitive prices on everything we carry because we know low prices are very important to our customers.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_468502_postorder?nodeId=468502#postorder

 

[TWyn]

I recently had that happen to me. I bought a case for my iPad 2. It was $25 when I ordered it. The day it shipped, the price dropped to $4.29. That's a huge difference. I called and at first the lady said I would need to send my case back and rebuy it at the lower price. I thought that was kinda silly, plus I'd have to pay for shipping again. I very nicely asked if she couldn't just credit my account for the difference. She put me on hold and came back and said she would. The case was even from a third party company, not from Amazon directly, so I was very pleased. I handled this all over the phone, not by email, so maybe you should try calling directly.

 

[luvmy3]

They used to price adjust all the time, but have changed their policy. I think the only time they can make an exception is if the item hasn't shipped yet.

 

[Disneefun]

As the pp said, they changed the policy. I think it was about a year and a half ago or so. I have heard some people having success by calling and making a huge stink. Sometimes the CSR will give you a "one time courtesy adjustment," but it is no longer a matter of policy. If it's just a few bucks, it's probably not worth it.

You do have the option of ordering the item at the lower price and then refusing the delivery of the first item. When you refuse it, the item will go back to amazon and your CC will be refunded. That might be your best play if you really want the lower price.

 

[bumbershoot]

You do have the option of ordering the item at the lower price and then refusing the delivery of the first item. When you refuse it, the item will go back to amazon and your CC will be refunded. That might be your best play if you really want the lower price.

Except that they WILL charge you for that return shipping (that the PO/UPS will be charging them).



They used to not price match, then they did it for a little while, and now they don't anymore.

 

[lost*in*cyberspace]

Except that they WILL charge you for that return shipping (that the PO/UPS will be charging them).

Actually, if you refuse an item, you are not charged for the return shipping. I know from personal experience.

 

[richmond282]

As PPs have stated, the policy has changed. They are no longer obligated to adjust anything. The only exception I have seen is if you preorder something and the price changes before they ship, amazon will give you the lowest price.

 

[luvmy3]

Actually, if you refuse an item, you are not charged for the return shipping. I know from personal experience.

Me too.

 

[LisaNJ25]

Actually, if you refuse an item, you are not charged for the return shipping. I know from personal experience.

to many refused packages can also get you banned from amazon.

OP... there is no easy way to get it... some reps will do a one time adjustment.. but like others said.. their official policy is no more price adjustments.

 

[walkdmc]

I am under the impression they make a one-time adjustment in these situations but that's it.

 

[southern_redhead]

I bought my youngest son a Lionel train at Christmas. I don't remember exact pricing but I know I watched it for a few days at one price, went to buy it and it had increased by $28, watched it another three days and it didn't drop......so I bit the bullet and bought it. The next day the price went back down to the original one. I was super ticked. I had bought TONS of stuff from them for Christmas so I (nicely) emailed them and pointed out what had happened and that I had placed many, many orders with them. The gave me a "one time credit" for the price difference. I was happy with getting the money back, it didn't make me much of an Amazon fan though. I mean - how can a toy be (for instance) $100 for weeks, then $128 for 3 or 4 days, then $100 again? I have continued to buy from them but only for things that were drastically discounted and then I refuse to look at the price after I buy it LOL

 

[Allabtprincesses]

I just had this happen to me. I had been watching the price of a camera lens since right after Christmas. My brother purchased this lens as a Christmas gift for his wife and paid approx. $200. I put the lens on my wish list after Christmas and watched it every day, as I needed to save my $ to purchase it. It held at around $250 for months. It annoyed me knowing that my brother had spent, but I figured that perhaps it was going to stay that way because of the issues in Japan etc. So I bit the bullet and bought it. Two days later it dropped almost $50. I knew that their policy was to not issue refunds due to price changes, so I sent them an e-mail stating that I understood this policy and was not asking for a refund, but instead wanted them to know how disappointed I was that this had happened when I had been watching this item for months! I received an e-mail from them shortly after that stating that because it had been such a big price difference they would refund me the difference of approx. $46. Needless to say, I was very happy.

 

[tlenzendorf]

I wonder if it has anything to do with how often you look at an item and the cookies your computer saves?

 

[lost*in*cyberspace]

to [sic] many refused packages can also get you banned from amazon.

I only did it once, and I've been an Amazon customer since they started. I think I'm safe!

I wonder if it has anything to do with how often you look at an item and the cookies your computer saves?

I doubt it. Plus, you should clear out your cookies after every internet session anyway.

When I am interested in buying an expensive item on Amazon, I put it in my shopping cart, then check the price every day. When there is a big price drop, I buy it. I got my Zojirushi bread machine when the price dropped $50 one day. The next day, the price went right back up and hasn't dropped again. Amazon prices can fluctuate wildly and sometime you can catch fantastic bargains if you just keep checking.