Post all SW questions concerns, etc. here...

[Tiggerish]

In early February I flew round trip to Orlando with SWA. As a full-time power wheelchair user with difficulty bending my knees, I have always booked two seats.

This was my first trip under the new rules but neither of the flights were sold out and I was able to request the refund on their website. Did have to make a separate request for the departure and return flights.

I got an immediate email confirmations of the requests and in the next 48 hours confirmation emails that the refunds were approved. However, it has been a full week since and the actual refunds have not shown up on my credit card yet.

 

[Mackenzie Click-Mickelson]

In early February I flew round trip to Orlando with SWA. As a full-time power wheelchair user with difficulty bending my knees, I have always booked two seats.

This was my first trip under the new rules but neither of the flights were sold out and I was able to request the refund on their website. Did have to make a separate request for the departure and return flights.

I got an immediate email confirmations of the requests and in the next 48 hours confirmation emails that the refunds were approved. However, it has been a full week since and the actual refunds have not shown up on my credit card yet.

Has it been 7 business days?

Did you select/did it tell you it would go back to the method of payment as opposed to a credit?

 

[Tiggerish]

Has it been 7 business days?

Did you select/did it tell you it would go back to the method of payment as opposed to a credit?

It won't be 7 business days until next week so I have not worried about it yet. I had charged to my SWA Chase card. SWA's email said they process the request within 7 days but credit card companies may take up to 30 days to show the credit.

Fortunately, the refund is directly to the source of payment for the original ticket. It is not a credit with an expiration date.

 

[kristenrice]

I am looking to book a Choice Plus fare so that I can select my seat at booking. I do not want/need an extra legroom seat and I plan to just select a seat that is included with the fare. I know that the Choice Plus fare is refundable to the method of payment. In the past, I have always booked using points so that if the fare went down, I could "modify" and the points would go back into my account. Under the new system (and given the fact that I do not have enough SW points), I plan to book using cash. I actually plan to pay with my CapOne Venture card and eventually redeem some points to cover the cost. I have a coouple of questionsif the price goes down:
1) Can I cancel and rebook at the lower price and still get the full refund? (I assume yes, since it is a refundable ticket)
2) What happens to my seat selection? Does it disappear when I cancel and immediately become available to rebook?
3) Is there any other issue that I need to be aware of? Does this still work similar to the old method of modifying a flight?

The price right now for a one-way trip is $339 which is more than I have ever paid for a round-trip ticket. Even though I am willing to pay that right now, I am confident that the price will go down. I have flight anxiety/claustrophobia that I really NEED to sit near the front of the plane in an aisle seat so I am terrified that if I wait too long, I will not have a seat location that I can work with. I'm in a quandry and I am not sure how long I should wait to book my October flight.

 

[CanIGetaDoleWhip]

I am looking to book a Choice Plus fare so that I can select my seat at booking. I do not want/need an extra legroom seat and I plan to just select a seat that is included with the fare. I know that the Choice Plus fare is refundable to the method of payment. In the past, I have always booked using points so that if the fare went down, I could "modify" and the points would go back into my account. Under the new system (and given the fact that I do not have enough SW points), I plan to book using cash. I actually plan to pay with my CapOne Venture card and eventually redeem some points to cover the cost. I have a coouple of questionsif the price goes down:
1) Can I cancel and rebook at the lower price and still get the full refund? (I assume yes, since it is a refundable ticket)
2) What happens to my seat selection? Does it disappear when I cancel and immediately become available to rebook?
3) Is there any other issue that I need to be aware of? Does this still work similar to the old method of modifying a flight?

The price right now for a one-way trip is $339 which is more than I have ever paid for a round-trip ticket. Even though I am willing to pay that right now, I am confident that the price will go down. I have flight anxiety/claustrophobia that I really NEED to sit near the front of the plane in an aisle seat so I am terrified that if I wait too long, I will not have a seat location that I can work with. I'm in a quandry and I am not sure how long I should wait to book my October flight.

Sorry, I can only help with #2, as I only book with points - yes, you'll need to re - select your seat if you cancel or modify.