Post all SW questions concerns, etc. here...

[jimandami]

I just now got the red change message BUT I can’t see that my flight for tomorrow has been changed or cancelled? They do appear to have cancelled 9 of 11 flights from CVG to MCO, just not ours. We shall see.

 

[Cruzin’Sisters]

I was scheduled to fly to BWI at 8:05 am from Raleigh-Durham. Flight canceled 10 min before boarding. I had checked flight aware prior to leaving my house (thanks to advice from this forum). My husband dropped me off at 7 am. I called just as he got back home.

From what I heard, they were short a plane and used the 8:05 am plane for an earlier flight and canceled the one I was on. Major issues getting luggage and people wanting to rent cars. They were probably heading to Florida.

I hope this won’t continue to happen.

 

[erin1715]

My family has flights booked from philly to MCO in the beginning of august. But, I have a 2.5 year old who won’t keep a mask on so as of now we’re planning on driving. I had been hoping all along that the mask requirements would be lifted by the time our trip rolls around (not likely, I know) BUT now with all this trouble I’m almost glad that we will drive to avoid a mess like this with a toddler!

 

[Avery&Todd]

If you use social media, contact the Southwest social media team ASAP for assistance. I use Twiiter (@SouthwestAir), but you also can send them a message on Facebook (https://www.facebook.com/SouthwestAir/?__tn__=,d).

I 2nd this!! ^^^^ I have had lots of luck getting through and having someone be able to help me through FB messenger - but I've also heard that Twitter works too!

 

[katallo]

My family has flights booked from philly to MCO in the beginning of august. But, I have a 2.5 year old who won’t keep a mask on so as of now we’re planning on driving. I had been hoping all along that the mask requirements would be lifted by the time our trip rolls around (not likely, I know) BUT now with all this trouble I’m almost glad that we will drive to avoid a mess like this with a toddler!

We are traveling with friends in the Fall. We have decided to cancel airfare (thankfully booked with points) and a car rental (2 weeks over 1,200) and drive too. All of this is not worth the aggravation.

 

[Gitelfor]

Contacting Southwest on FB or Twitter is a good option if needing assistance with an urgent problem or something out of the ordinary or difficult. The response is usually prompt. As the social media teams come under Customer Relations, they have more flexibility and authority to resolve a issue, than the CSRs working the regular phone lines.

 

[FCDub]

Contacting Southwest on FB or Twitter is a good option if needing assistance with an urgent problem or something out of the ordinary or difficult. The response is usually prompt. As the social media teams come under Customer Relations, they have more flexibility and authority to resolve a issue, than the CSRs working the regular phone lines.

Yep. I needed assistance with an issue and reached out over Twitter and it was handled in 10 minutes.

 

[MarBee]

A bit off topic, but I wasn’t sure where else to ask... Has anyone booked a trip using American Airlines points and cancelled? I have a trip coming up booked with SW points. It’s the last SW flight out of the night and we have an early morning date with Discovery Cove the next morning. Given all of the cancellations going on (not just SW but all airlines), I wanted to book a “back up” flight as well. There is an American Airlines flight that leaves the latest of the night. If I use my AA points and cancel at the last minute, will I get my AA points refunded without penalty?

 

[FCDub]

A bit off topic, but I wasn’t sure where else to ask... Has anyone booked a trip using American Airlines points and cancelled? I have a trip coming up booked with SW points. It’s the last SW flight out of the night and we have an early morning date with Discovery Cove the next morning. Given all of the cancellations going on (not just SW but all airlines), I wanted to book a “back up” flight as well. There is an American Airlines flight that leaves the latest of the night. If I use my AA points and cancel at the last minute, will I get my AA points refunded without penalty?

This is from the American Airlines website:

If your travel plans change and you no longer wish to travel, you can cancel your trip anytime on aa.com. We will reinstate your miles and refund any taxes and fees up to 1 year after the ticket issue date as long as you cancel your ticket before the first flight departs. There is no fee to reinstate your miles. If you cancel your trip on aa.com, your miles will be reinstated and your refund will be requested automatically in many cases.

 

[jkelly86]

Has anyone successfully claimed Rapid Rewards Points after completing a car rental with Alamo? I tried following the steps on Southwest's website, but the customer service rep at Alamo did not seem to know how to add the Rapid Rewards number:

Rapid Rewards® Members can earn 600 Points at participating worldwide Alamo locations by requesting Rapid Rewards® Points at the time of the rental.

• With Alamo, a flight is not required in order to receive points except in the case where the Member has multiple rentals on consecutive days in the same market. If more than one rental occurs in the same day or consecutive days, a flight must be taken within 24 hours of each rental.
• To request points for a past rental, please call Alamo Customer Service at (888) 233-8749.
• View Alamo Vehicle Types.
• Please allow six to eight weeks for points to post to your Rapid Rewards® account.
• Rapid Rewards® Points will not be issued for prior rentals older than 6 (six) months.

 

[focusondisney]

Contacting Southwest on FB or Twitter is a good option if needing assistance with an urgent problem or something out of the ordinary or difficult. The response is usually prompt. As the social media teams come under Customer Relations, they have more flexibility and authority to resolve a issue, than the CSRs working the regular phone lines.

I contacted SW via Twitter twice recently after reading about it here. I haven’t had much success. First time, it took them a couple of weeks to resolve the issue. I texted again Thursday & got a preset message that they are having heavy volume & suggested calling. Haven’t heard back at all to address my issue. Maybe FB is better, but Twitter isn’t such a great option right now.

 

[MarBee]

This is from the American Airlines website:

If your travel plans change and you no longer wish to travel, you can cancel your trip anytime on aa.com. We will reinstate your miles and refund any taxes and fees up to 1 year after the ticket issue date as long as you cancel your ticket before the first flight departs. There is no fee to reinstate your miles. If you cancel your trip on aa.com, your miles will be reinstated and your refund will be requested automatically in many cases.

Thank you! I also saw this but also see the message that tickets are non-refundable when booking, so it’s fairly contradictory. Wait times when I call are insane so I’m kind of stuck.

 

[CouponGirl]

I contacted SW via Twitter twice recently after reading about it here. I haven’t had much success. First time, it took them a couple of weeks to resolve the issue. I texted again Thursday & got a preset message that they are having heavy volume & suggested calling. Haven’t heard back at all to address my issue. Maybe FB is better, but Twitter isn’t such a great option right now.

I had the same experience on FB with a preset message. I did have success using the chat function on the app.

 

[FCDub]

Thank you! I also saw this but also see the message that tickets are non-refundable when booking, so it’s fairly contradictory. Wait times when I call are insane so I’m kind of stuck.

I would say a refund refers to booking on $$, not miles. So they’re actually not that contradictory. But if you want other opinions, I’d recommend posting in the transportation forum at large and not just the SW thread. I think a lot of people who frequent the transportation board have flown AAa bunch.

 

[Erica Ladd]

Is there a way to tell how full our flight is tomorrow?

 

[FCDub]

Is there a way to tell how full our flight is tomorrow?

You can ask at the gate

 

[Gitelfor]

Is there a way to tell how full our flight is tomorrow?

You can do an online search for your flight, as if you were looking to make a new reservation for eight people, which is the greatest number that can be booked under one confirmation number. If the system accepts eight, there will be at least eight open seats. Unfortunately, Southwest will not allow you to search for a larger party.

You also can try calling Southwest; sometimes, a friendly agent will give you an idea about how the flight looks. But, if you call, be prepared for very long holds.

Also, there always is the chance of last-minute bookings of customers being moved to your flight, from other flights that are cancelled or delayed.

 

[barb969]

Is there a way to tell how full our flight is tomorrow?

You can see if they will let you buy tickets for 8 on the reservations page. If they will the flight is probably not sold out.

 

[Erica Ladd]

Thanks all currently I can book 8 for tomorrow’s flight! Keeping my fingers crossed it stays that way!

 

[Erica Ladd]

Question - can I put sunscreen in my checked baggage? The spray bottle ones. How about dry shampoo - also a spray bottle or aerosol. I think maybe like 7-10 oz cans

ETA- looks like I can bring them in checked bags