Post all SW questions concerns, etc. here...

[EACarlson]

Can anyone tell me how the 4 upgraded boardings with the priority card works with a CP?

OOHH..Im very interested in this too - apparently I don't read the benefits of CP and my SW Rewards card and JUST found out that we get 4 "free" upgrades a year and I had no idea..

You would have to use 2. One for yourself and one for your Companion. Changing your boarding number at the gate will not automatically change your companion's.

 

[Avery&Todd]

You would have to use 2. One for yourself and one for your Companion. Changing your boarding number at the gate will not automatically change your companion's.

Yes! I would be totally prepared to pay for 2 upgrades - for myself and my CP..

thanks!

 

[Gitelfor]

I look every day to see if our flights have gone down in points. Has it always said the number of points AND the +$ amount?View attachment 585302

It looks like the security fee/tax amount was changed from $5.60 to ‘0’. Since a confirmed reservation that was refared due to a points reduction was technically cancelled and refunded, before being repurchased at the lower cost, the updated points cost listed the $5.60, along with the updated cost.

 

[jkelly86]

Anyone else having an issue where you can see that the points value for your flight went down but when you go to "change" your flight, its showing up as +0 instead of a negative value to get some points back.

You must have a red change banner, so you can change to a more expensive flight for free. If you want to receive points back with the red change banner, you must cancel your flight and rebook at the lower fare. HTH.

 

[jkelly86]

You would have to use 2. One for yourself and one for your Companion. Changing your boarding number at the gate will not automatically change your companion's.

Are the four free upgrades specific to the rapid rewards number attached to the credit card or can you transfer one to your companion pass along with your free upgrade? Also is it four free in one calendar year?

 

[FCDub]

Are the four free upgrades specific to the rapid rewards number attached to the credit card or can you transfer one to your companion pass along with your free upgrade? Also is it four free in one calendar year?

They are tied to your credit card account. And it's four per cardholder year. So if your cardholder year begins in May, you have them from May – April.

 

[Avery&Todd]

They are tied to your credit card account. And it's four per cardholder year. So if your cardholder year begins in May, you have them from May – April.

I sound silly for asking this but how do I find out when my cardholder year runs? I'm looking but I'm not seeing something specific like that - I can pull statements, but they're for each month, for the calendar year..

 

[zemmer]

Having an awful time getting help from customer service. I tried FB and Twitter. Automated messages even when I waited a few days and sent another request for help. Calling gets me long waits without the option for a call back OR I get disconnected after waiting. Chat says no one is available. What on earth? I’d be happy to work for them if they want to hire more CS reps. So frustrating!

 

[mom2elle]

I sound silly for asking this but how do I find out when my cardholder year runs? I'm looking but I'm not seeing something specific like that - I can pull statements, but they're for each month, for the calendar year..

Premier card has an annual fee - can you see when you pay your annual fee? That would be tied to the start of your new cardholder year.

 

[Avery&Todd]

Premier card has an annual fee - can you see when you pay your annual fee? That would be tied to the start of your new cardholder year.

YES!! you are super smart!!

going to check now!

 

[Avery&Todd]

Premier card has an annual fee - can you see when you pay your annual fee? That would be tied to the start of your new cardholder year.

TA-DAH! I pay my annual fee on April 1st!

 

[focusondisney]

Are the four free upgrades specific to the rapid rewards number attached to the credit card or can you transfer one to your companion pass along with your free upgrade? Also is it four free in one calendar year?

You don’t need to transfer it. You just have to go to the counter with the original boarding passes & pay with your credit card. I have upgraded my DS & DDIL who weren’t even on my itinerary. So basically the first 4 times you purchase upgraded boarding you will get the price refunded on your CC statement, regardless of who they were for.


Also, Note: the upgraded boarding only covers one flight. We had a connecting flight & the upgraded boarding did not cover the second leg of the trip. The agent said they can only upgrade for a flight from their airport, so they can’t do it for the connecting flight, even if you are willing to pay for both. You would have to check again at the connecting airport. So to me, this works best for nonstop/ direct flights.

 

[Avery&Todd]

You don’t need to transfer it. You just have to go to the counter with the original boarding passes & pay with your credit card. I have upgraded my DS & DDIL who weren’t even on my itinerary. So basically the first 4 times you purchase upgraded boarding you will get the price refunded on your CC statement, regardless of who they were for.


Also, Note: the upgraded boarding only covers one flight. We had a connecting flight & the upgraded boarding did not cover the second leg of the trip. The agent said they can only upgrade for a flight from their airport, so they can’t do it for the connecting flight, even if you are willing to pay for both. You would have to check again at the connecting airport. So to me, this works best for nonstop/ direct flights.

We have nonstop flights to MCO this upcoming November and I'm totally going to try this!

 

[TNKim]

Can anyone tell me how the 4 upgraded boardings with the priority card works with a CP?

Are the upgraded boardings only available with the priority card? I have a rapid rewards plus card.

 

[EACarlson]

Are the upgraded boardings only available with the priority card? I have a rapid rewards plus card.

Correct, only the Priority.

 

[FCDub]

We have nonstop flights to MCO this upcoming November and I'm totally going to try this!

It's a great perk. I've gotten A1 on a DC --> LAX nonstop flight before and it was incredible.

 

[CouponGirl]

I sound silly for asking this but how do I find out when my cardholder year runs? I'm looking but I'm not seeing something specific like that - I can pull statements, but they're for each month, for the calendar year..

Just make sure your SW card includes this benefit. It’s not available on all cards.

ETA whoops, replied to the right person, but wrong post!

 

[CookieandOatmeal]

You must have a red change banner, so you can change to a more expensive flight for free. If you want to receive points back with the red change banner, you must cancel your flight and rebook at the lower fare. HTH.

No red change banner. I usually could modify my reservations to get points back when the fare is lower than what I had booked at. Couldn't do it this morning and neither could the SW agent. She was also seeing that it showed no difference at the modify page. She ended up giving me a points adjustment when I told her that the price was lower when I was just searching for the flight.

 

[Erica Ladd]

We have nonstop flights to MCO this upcoming November and I'm totally going to try this!

only if you have to - I checked us in yesterday at EXACTLY 24 hours. Got A40 and A41!!! I’ve never gotten A boarding group before but I was highly motivated. So I had thought about doing the upgrade but it was totally unnecessary. We sat in row 10 and had the 3 seat row all to ourselves (2 of us). So worth it to be ready to check in right on time.

 

[Avery&Todd]

only if you have to - I checked us in yesterday at EXACTLY 24 hours. Got A40 and A41!!! I’ve never gotten A boarding group before but I was highly motivated. So I had thought about doing the upgrade but it was totally unnecessary. We sat in row 10 and had the 3 seat row all to ourselves (2 of us). So worth it to be ready to check in right on time.

Well, right now I have earned A-List status so we're usually A30-something or even A20-something but I'd love to be before A15 if possible with my free upgrade!

DH and I usually prefer sitting in the exit rows as he's tall (6'4") and since SW doesn't have the roomiest seats that's where we usually head!