Post all SW questions concerns, etc. here...

[Gitelfor]

Check your April into early May Southwest flights. The “change” banner popped up again, today.

 

[Mackenzie Click-Mickelson]

we have never been to Vegas and would also be flying out of RDU! We want to go but I’m waiting for restrictions to be lifted or lessened. What is Vegas like now? Mask mandates? I’m about to earn a companion pass and I’m looking for new destinations to try!!

Reservations just stopped being required as part of a mandate but it's still something we've been doing because as the PP mentioned seating can be limited. That said not every place takes reservations. Seating capacity in restaurants is 35% IIRC which was just bumped from 25%. I believe it's 50% next week (don't quote me on that).

Masks are enforced quite well IMO. Most of the time when I see someone without a mask it's on the strip but most people have been good about keeping it on even when just walking on the strip. There are signs all over the place for inside about masks and free masks by most entrances and security person often at entrances to remind people. Hand sanitizer stations are out too. In the casinos they're pretty good at sanitizing chairs and slots and whatnot and slots and electronic games are distanced at times when machines turned off. Table games generally have plexiglass between people.

We're staying at the Wynn and you have to scan your key card to get onto the elevators to go up to guest rooms but that isn't everywhere. We went to Scarpetta at The Cosmopolitan and you have to take guest elevators to get there so they didn't do the scan key card requirement.

The only major thing I think we've found is that certain restaurants aren't open at all or they are only open on the weekend, same for attractions so better check and make sure before you get your hopes up if something will be open or not.

The monorail (which we loved) and most trams are not running except as far as I know the tram by T.I. Buses are running. This is a time where having a rental car works out because most hotel brands are doing free parking. Ceasars is not doing free parking unless you are a guest.

Many restaurants are doing QR codes for menus. When you have drinks or food you can remove your mask.

We did bring wipes but TBH we haven't used them except for the plane. I had originally intended to do also slot machines but just ended up not doing it but hand sanitizer we have definitely been using. Bring lotion! I've had to beef up my lotion usage as the air is a bit drier than my home at the moment and the frequent hand washing and hand sanitizer is a killer. I had just been getting better back home but now my hands hate me again lol.

For the plane itself ours had something like 40 seats open and my husband and I had no one in between us. There were flights going out of our airport full but then other flights with over 100 seats open.

All of this is subject to change with Vegas as time goes on. Unfortunately the weather is not so good with cool and mostly cloudy so we've mustered through eating outdoors for some things but other things it's just too uncomfortable. Some places do have heaters though for outdoors.

As far as I've read Vegas has just now been starting to get more and more tourists. I agree it will have a different feel with less restrictions and more tourists. Some or even most of what I just talked about I my above comments may be a thing of the past lol

 

[Gitelfor]

Southwest’s new face mask exemption guidelines

 

[mickeynut1]

SWEET!!!

We're flying through 2 different airports for our layovers for Vegas and i was nervous/wondering about flight changes....

We come from RDU and usually have a layover in either ATL or TX (or we luck out with a nonstop on the way home but none for this trip) ....but this time on the way over we layover in Denver and I have NO idea the layout of that airport and then on the way home we fly thru Phoenix which is new to us too.

So we'll see!

I hope you have a great trip and that there are no changes to your flights .

we have never been to Vegas and would also be flying out of RDU! We want to go but I’m waiting for restrictions to be lifted or lessened. What is Vegas like now? Mask mandates? I’m about to earn a companion pass and I’m looking for new destinations to try!!

My first time to Vegas was this past Sept and while I haven't experienced the "real" Vegas, I have seen pictures of what the strip is usually like under normal conditions and Sept was kind of eery as the strip was practically empty. Dec had a little more action, but not by much. As others have said, masks are required in stores and while there are signs everywhere outside to wear them, most people when outside (in my experience) do not (myself and my DH included). Even with the restrictions, Vegas is a nice place to visit/get away .

We LOVE a good Vegas trip!! From what I understand, as we have NOT been for a year and half is that there IS a pretty strict mask mandate (right now) which means masks ARE required at the pool, if you're not in the water

You keep a mask on at the table until your food/drinks are brought

Yes, masks are required at the pool unless you are actually IN the water. If you are just sitting in a lounger away from the pool/water, a mask is required. As far as restaurants, we remove our masks as soon as we sit down (as we have seen just about everyone else in restaurants do) and we have never been told we had to wear them while waiting for our food to arrive at the table.

We're staying at the Wynn and you have to scan your key card to get onto the elevators to go up to guest rooms but that isn't everywhere.

We stayed at the Venetian in Sept and there was security just outside the elevators where we had to scan our key card before being let through to the elevators. When we were at the Bellagio in Dec, we could get to/in the elevators but had to scan our key card to get to our floor.

 

[Makmak]

Southwest employee returns Buzz Lightyear after adventures. (Because we need good news-wasn’t sure where to post)
https://www.google.com/amp/s/people...lightyear-along-with-sweet-surprise/?amp=true

 

[teawar]

We flew this morning from Atlanta to MCO on the 6;10 flight. The flight was full, but the crew did an awesome job reminding about masks. Boarding was social distanced and compliance from passengers was pretty good. The only issue was leaving the plane. People crowded in line like it was 1999

 

[Makmak]

I just checked my reservation and there’s a red bar across the top that says “travel advisory in effect” and it’s different than the ones months ago that had a cancellation option (the red bar that says “you may change your flight) so what does this mean?

 

[Gitelfor]

I just checked my reservation and there’s a red bar across the top that says “travel advisory in effect” and it’s different than the ones months ago that had a cancellation option (the red bar that says “you may change your flight) so what does this mean?

If there are no changes made to your flights, or you accept the changes by Southwest, you do not have to do anything. However, the red banner, which only is displayed for a few days after being originally posted, gives you the option to change your flights/travel dates anywhere within a 30 day window, either way, from your original dates. There is no additional cost or fee to make a change, but it is subject to availability. If you see the new flight/date marked as ‘available,’ you can follow through to change; if it says ‘unavailable,’ or a warning message pops up, the changes can’t be made.

Again, the banner only is there for a very limited time, so if you want to take advantage of the option, it always is best not to wait. Many times, the same flight selected to replace an existing flight will be priced much higher when booked as a new reservation, than what paid for the original flight; but, you do not owe any additional funds.

If you were familiar with the change banner in the past, it s/b the same as before.

 

[Makmak]

If there are no changes made to your flights, or you accept the changes by Southwest, you do not have to do anything. However, the red banner, which only is displayed for a few days after being originally posted, gives you the option to change your flights/travel dates anywhere within a 30 day window, either way, from your original dates. There is no additional cost or fee to make a change, but it is subject to availability. If you see the new flight/date marked as ‘available,’ you can follow through to change; if it says ‘unavailable,’ or a warning message pops up, the changes can’t be made.

Again, the banner only is there for a very limited time, so if you want to take advantage of the option, it always is best not to wait. Many times, the same flight selected to replace an existing flight will be priced much higher when booked as a new reservation, than what paid for the original flight; but, you do not owe any additional funds.

If you were familiar with the change banner in the past, it s/b the same as before.

This is a different banner. It just says Travel Advisory in Effect. It is not the “change your flight” banner.

 

[zemmer]

This is a different banner. It just says Travel Advisory in Effect. It is not the “change your flight” banner.

Is it clickable? I’ve seen something like that when the area has weather issues, and also when there is a quarantine rule for travelers.

 

[Gitelfor]

This is a different banner. It just says Travel Advisory in Effect. It is not the “change your flight” banner.

Sorry - ‘banner’ caught my eye, as there currently is a change banner popping up, as well. at this time.

The ‘travel advisory’ refers to possible cancellations, diverting, or delays caused by the major storm in the CO area. If you need to reschedule, the phone lines can have long waits.

To those having to endure the storm, stay safe and keep thinking about the beautiful upcoming summer.

Based on the forecasted weather conditions for the airports and dates listed below, our scheduled service may be disrupted (flights may be delayed, diverted, and/or cancelled).

Friday-Monday, March 12-15

• Colorado Springs, CO (COS)
• Denver, CO (DEN)
• Montrose-Telluride, CO (MTJ)
• Steamboat Springs-Hayden, CO (HDN)

Customers holding reservations to/from/through the airports listed above on the corresponding dates, may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device.

Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative.

Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.

 

[Lsdolphin]

Ok so I just tried to change my May flights to a week later and got a message from SWA that one of my flights will expire....but I made reservations with points so how can they be expiring?

 

[Gitelfor]

Ok so I just tried to change my May flights to a week later and got a message from SWA that one of my flights will expire....but I made reservations with points so how can they be expiring?

Check the original booking date of your reservation (confirmation number); the easiest way to do that is by searching your email confirmations, if not previously deleted. All reservations remain valid for a period of one year, from date of original booking, even with points bookings. That can happen when you have changed your travel dates, extending them out.

 

[Lsdolphin]

Check the original booking date of your reservation (confirmation number); the easiest way to do that is by searching your email confirmations, if not previously deleted. All reservations remain valid for a period of one year, from date of original booking, even with points bookings. That can happen when you have changed your travel dates, extending them out.

I know that flights expire in one year but I thought that if you canceled a flight booked with points your points were refunded.

 

[aokeefe]

I know that flights expire in one year but I thought that if you canceled a flight booked with points your points were refunded.

Did you cancel your flight and then book a new one or did you modify your original flight to the new flight?

 

[Lsdolphin]

Did you cancel your flight and then book a new one or did you modify your original flight to the new flight?

Yes with same points

 

[mickeynut1]

I know that flights expire in one year but I thought that if you canceled a flight booked with points your points were refunded.

You are correct. If you use points to book a flight and then cancel that flight, the points get refunded back into your RR acct. If you change a flight booked with points and the new flight is less points than the original, the difference will be refunded to your RR acct (if the new flight is more, the difference in points will be subtracted from your RR acct). Travel credits expire 1 yr from original booking date, but points never expire.

 

[TNKim]

You are correct. If you use points to book a flight and then cancel that flight, the points get refunded back into your RR acct. If you change a flight booked with points and the new flight is less points than the original, the difference will be refunded to your RR acct (if the new flight is more, the difference in points will be subtracted from your RR acct). Travel credits expire 1 yr from original booking date, but points never expire.

Just wanted to confirm that if I use points from my RR account to purchase tickets for myself and 2 other people (same flight) at the same time, if I need to cancel one or all three tickets, all points are refunded back to my RR account, not to each person's individual account. Is that correct?

 

[mickeynut1]

Just wanted to confirm that if I use points from my RR account to purchase tickets for myself and 2 other people (same flight) at the same time, if I need to cancel one or all three tickets, all points are refunded back to my RR account, not to each person's individual account. Is that correct?

You are correct

 

[Fangorn]

Just wanted to confirm that if I use points from my RR account to purchase tickets for myself and 2 other people (same flight) at the same time, if I need to cancel one or all three tickets, all points are refunded back to my RR account, not to each person's individual account. Is that correct?

Correct. The points are returned to the account from whence they came

Steve