Post all SW questions concerns, etc. here...

[nkereina]

One other point to consider is that you can't pay for a ticket with a combination of points and cash, so you'll want to be sure you'll have enough points in your account to make it worth it. Travel funds, otoh, can be used in combination with cash (or credit or gift card, up to three forms I believe). So if you anticipate your future flight being more expensive, you might want to take the travel funds.

One caveat is that you if you are short on points, you can purchase points to add to your point bank so that you have enough. We were short about 1500 points once and we paid roughly $60 for 2,000 points, which I think was the minimum if memory serves. I could be a little off on the numbers. Point being, it was cheaper to buy those additional points so we could use our points for the flight than it would have been to leave the points to accumulate and pay cash for the flights. If someone knows they will be flying SWA again after that, they could opt to leave the points and just pay cash, because they will accrue more points after they travel.

 

[Erica Ladd]

Only parts of mine have :/

 

[nkereina]

Only parts of mine have :/

Same here. I have two travel funds with the same expiration, and only one has updated so far. Ironically, its the travel fund that was issued second that has updated. Would have guessed it would be the other way around.

 

[Leigh L]

My travel fund have been updated to the Sept 2022 expiration

Thank you for posting
Mine were not updated last night, but today it's September 2022.

 

[Geomom]

My travel fund have been updated to the Sept 2022 expiration

Thanks for the heads up! I just checked my family's accounts and they're all updated! I was doubtful ours would update as the funds are from our (hopefully!) upcoming July/August trip--I had rebooked the airfare when it went down to $49 each way. So happy! Now we'll be able to use them without trying to cram in a trip before 12/10 this year!

 

[Avery&Todd]

I dont have any travel funds but I do have a Companion Pass for my DH and it's current status is: Earned through 12/31/20 so they should push this to include the extended dates of June 30, 2021, right?

Per this from their website: "For Companion Pass holders, who earned Companion Pass benefits through December 31, 2020, we are extending your current Companion Pass benefits through June 30, 2021. "

Has anyone had their Companion Pass dates extended yet? I see that some of you have had your dates extended on your travel funds...

Thanks!

 

[rlduvall]

Mine hasn't updated yet. Kind of scares me. Only because the TF were created by using a LUV voucher that expired June 1, 2020. BUT, I didn't cancel my flight, SW did - so I would hope I get the extension.

 

[SaintsManiac]

My travel fund have been updated to the Sept 2022 expiration

Mine too! Yippeee!!!

 

[shoreward]

It looks like they might be modifying the expiration dates for travel funds starting with the most recently posted credit and going backwards to the oldest qualifying fund. All of this is being done manually, so it will not just happen overnight for all credits. Multiple travel funds with the same basic confirmation number, but different expiration dates, may not update at the same time.

 

[scrappinginontario]

I don't believe we can see a pattern. I just checked and the TF I created about 2 weeks ago is still showing Mar 12, 2021. it will be updated in time. Not stressing.

 

[Sandiz08]

Our credits have not been updated at all. No rush though.

 

[poohj80]

It looks like they might be modifying the expiration dates for travel funds starting with the most recently posted credit and going backwards to the oldest qualifying fund. All of this is being done manually, so it will not just happen overnight for all credits. Multiple travel funds with the same basic confirmation number, but different expiration dates, may not update at the same time.

Mine are actually opposite - I have 4 credits for my flights that were eventually cancelled. The oldest two credits show the 2022 expiration date but the most recent, which includes the cancellation (aka the biggest refund) has not be extended yet. At least they are making progress!

 

[Geomom]

Question re early bird. DH and I had added EBCI to our flight home for April vacation (trip that didn't happen). I ended up just moving that flight segment to September to not lose the EBCI. Are they automatically refunding EBCI now? I'd like to just cancel the September trip, especially now that our travel funds have been extended out to 2022.

Thanks!

 

[shoreward]

Mine are actually opposite - I have 4 credits for my flights that were eventually cancelled. The oldest two credits show the 2022 expiration date but the most recent, which includes the cancellation (aka the biggest refund) has not be extended yet. At least they are making progress!

So, maybe there is no pattern. I noticed a friend's credits updated starting with newest, then the same confirmation number with an older credit updated a few days later. The oldest credits have not yet been updated.

I do think, however, that this will take awhile to completely update, especially considering that new travel funds are still being created; that is, of course, unless new cancellation/change travel funds automatically apply the 2022 expiration dates.

 

[nkereina]

Question re early bird. DH and I had added EBCI to our flight home for April vacation (trip that didn't happen). I ended up just moving that flight segment to September to not lose the EBCI. Are they automatically refunding EBCI now? I'd like to just cancel the September trip, especially now that our travel funds have been extended out to 2022.

Thanks!

Its my understanding that EBCI will only be refunded in the event that SWA cancels your flight. If you cancel your September trip on your own, I don't believe you're entitled to an EBCI refund. My own experience, along with a few others on here, is that they have been offering a LUV voucher equal to the amount you paid or rapid rewards points roughly equal to the amount you paid (we paid $50 and were offered 1,000 points). I believe you'd have to inquire about this on your own in order to get it, and most of us here have had luck with this by contacting them through social media (i.e. Facebook or Twitter direct message).

 

[Iowamomof4]

I have flights for 4/25 and 5/2 that I'm needing to cancel (one-way tickets). Should I cancel first and then contact SW about the EBCI recovery or contact them before I cancel?

 

[BelleOftheBall16]

Question re early bird. DH and I had added EBCI to our flight home for April vacation (trip that didn't happen). I ended up just moving that flight segment to September to not lose the EBCI. Are they automatically refunding EBCI now? I'd like to just cancel the September trip, especially now that our travel funds have been extended out to 2022.

Thanks!

Southwest is providing a LUV voucher for the amount of EBCI fees for flights March 1-May 31, regardless of who canceled the flight. What you can do is move it back to a flight within this timeframe, then cancel and contact Southwest.

 

[BelleOftheBall16]

I have flights for 4/25 and 5/2 that I'm needing to cancel (one-way tickets). Should I cancel first and then contact SW about the EBCI recovery or contact them before I cancel?

You would cancel first then contact them with the conf#’s for them to issue a LUV voucher.

 

[nkereina]

Southwest is providing a LUV voucher for the amount of EBCI fees for flights March 1-May 31, regardless of who canceled the flight. What you can do is move it back to a flight within this timeframe, then cancel and contact Southwest.

Southwest will refund the cost of EBCI if they cancel the flight. But, yes, if PP cancels the flight on their own, it would need to fall within that date range in order to be eligible for the LUV voucher or the points.

 

[Fangorn]

Southwest is providing a LUV voucher for the amount of EBCI fees for flights March 1-May 31, regardless of who canceled the flight.

I'm sure that's a true statement, but they are also refunding EBCI in some circumstances at least. I had a May 9 flight that they changed multiple times. I got a call from them last week, letting me know about another change and offering to either change it to something better for me or refund it outright. When I called to cancel and get the refund, I asked about EBCI. The agent was not able to process the refund for EBCI (she didn't have that authority) but she was able to request it from the team that is able to refund EBCI. Got an email this morning that the EBCI refund has been processed. My agent did mention that EBCI refunds are not automatic. You will need to contact them to start that process.

BTW, when I called last week, mid-morning, Pacific time, my wait was less 10 seconds (they answered on the second ring).

Steve