Post all SW questions concerns, etc. here...

[nkereina]

I'm sure that's a true statement, but they are also refunding EBCI in some circumstances at least. I had a May 9 flight that they changed multiple times. I got a call from them last week, letting me know about another change and offering to either change it to something better for me or refund it outright. When I called to cancel and get the refund, I asked about EBCI. The agent was not able to process the refund for EBCI (she didn't have that authority) but she was able to request it from the team that is able to refund EBCI. Got an email this morning that the EBCI refund has been processed. My agent did mention that EBCI refunds are not automatic. You will need to contact them to start that process.

BTW, when I called last week, mid-morning, Pacific time, my wait was less 10 seconds (they answered on the second ring).

Steve

SWA will always refund EBCI when they cancel it. In your case, I suspect its because they've changed your flight multiple times that they offered to refund you. The changes may even be indication they have that flight on the chopping block if/when they need to cancel it, which would result in a refund anyhow. Either way, it never hurts to ask for an EBCI refund - the worst they can say is no. But generally, most people are getting the choice of LUV vouchers or points for EBCI when they have had to cancel on their own accord due to the virus.

 

[sunlover13]

I have one confirmation number listed 5 different times in my travel funds. 2 of them were extended to Sept 2022, the others have not been extended yet. My question is when I go to book my next flight, after all 5 are extended, is that one form of payment or 5 different forms of payment?

 

[kelpricer]

I have travel funds that expire august 30. I did not have a flight booked. My travel funds will not be extended, right?

 

[Fangorn]

I have one confirmation number listed 5 different times in my travel funds. 2 of them were extended to Sept 2022, the others have not been extended yet. My question is when I go to book my next flight, after all 5 are extended, is that one form of payment or 5 different forms of payment?

You have 5 separate Travel Funds. Only 2 of them can be used at a time for a new reservation.

Each of those TFs actually has a 4 digit number appended to the confirmation number. You don't see that on the screen that lists all the travel funds on your account, but when you go to use the TFs, you'll be asked to enter the confirmation number. You'll then see the full TF number and have to choose one.

Steve

 

[Fangorn]

I have travel funds that expire august 30. I did not have a flight booked. My travel funds will not be extended, right?

Yes they will be extended.

From SWs site
"Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022."

Steve

 

[kelpricer]

Yes they will be extended.

From SWs site
"Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022."

Steve

I’m glad I asked, thank you!

 

[poohj80]

You have 5 separate Travel Funds. Only 2 of them can be used at a time for a new reservation.

One way around this is to book 2 one-way flights instead of 1 round-trip, then you’ll be able to use 2 travel funds per leg of the trip.

 

[shoreward]

Limited time offer - donate a minimum of $25 to any of three specific charities and receive bonus RR points.
https://www.southwest.com/RRCoronavirusDonations/?clk=4411093&cbid=4411093

 

[nkereina]

One way around this is to book 2 one-way flights instead of 1 round-trip, then you’ll be able to use 2 travel funds per leg of the trip.

I have one confirmation number listed 5 different times in my travel funds. 2 of them were extended to Sept 2022, the others have not been extended yet. My question is when I go to book my next flight, after all 5 are extended, is that one form of payment or 5 different forms of payment?

Another way around it is to book "dummy" flights using 2 travel funds, then cancel to combine into one. Then do the same thing again and again until they are all combined into one set of travel funds.

You have 5 separate Travel Funds. Only 2 of them can be used at a time for a new reservation.

Each of those TFs actually has a 4 digit number appended to the confirmation number. You don't see that on the screen that lists all the travel funds on your account, but when you go to use the TFs, you'll be asked to enter the confirmation number. You'll then see the full TF number and have to choose one.

Steve

Just to confirm, for my own knowledge because I've seen contradicting things, can you use up to two travel funds PER PERSON when booking a new reservation? Or a total of two travel funds, regardless of the number of people on the reservation?

 

[Erica Ladd]

I can remember booking more than two but maybe only 3? And I used two of mine and one of DH’s then paid the balance with a GC

 

[poohj80]

Just to confirm, for my own knowledge because I've seen contradicting things, can you use up to two travel funds PER PERSON when booking a new reservation? Or a total of two travel funds, regardless of the number of people on the reservation?

It’s 2 per reservation. If you make separate reservations for each person, then you can use 2 per person but you will have 2 separate reservation numbers meaning you’ll have to check in twice at the 24 hour mark.

 

[poohj80]

Limited time offer - donate a minimum of $25 to any of three specific charities and receive bonus RR points.
https://www.southwest.com/RRCoronavirusDonations/?clk=4411093&cbid=4411093

Thanks for posting this! I previously donated to Feeding America but don’t see a way to take advantage of this promotion except by making a new donation using the link provided.

 

[rlduvall]

Checked this morning and my one and only TF has been extended to September, 2022. Thanks SW!!!

 

[cmarsh31]

ALL of ours have finally been extended (3 trips worth). Up until today it was one at a time each morning...

 

[sunlover13]

Thanks! I always book one-way flights in case the price changes one-way. I think I will end up booking dummy flights to get them all under one confirmation number. I am going to have a find a very expensive flight. I think I have close to $600 in travel credits just for myself! I would love to transfer them to points if it's worth the $. I'm waiting to see what the conversion rate is going to be for that.

 

[Erica Ladd]

Has anyone seen any conversion estimates for TF into points???

 

[scrappinginontario]

Has anyone seen any conversion estimates for TF into points???

They have not been announced yet.

 

[poohj80]

Thanks! I always book one-way flights in case the price changes one-way.

You can adjust just one leg of a round-trip when just one leg of the flight goes down. When you select to change the round-trip flight, the next step is to select which flights you want to change.

 

[scrappinginontario]

You can adjust just one leg of a round-trip when just one leg of the flight goes down. When you select to change the round-trip flight, the next step is to select which flights you want to change.

You're quite right. I find it easier to do 2 one-way flights as it's easier for me to figure out how much I paid for each leg of the flight, especially as they numbers change. It's all personal but I like doing 2 one-ways. It also gives me the length of our trip to use up travel funds as the return trip has a later date than the outbound flight. Since we normally fly around the same time each year, those few days can (normally) make the difference between being able to use travel funds and them expiring.

 

[aokeefe]

Thanks! I always book one-way flights in case the price changes one-way. I think I will end up booking dummy flights to get them all under one confirmation number. I am going to have a find a very expensive flight. I think I have close to $600 in travel credits just for myself! I would love to transfer them to points if it's worth the $. I'm waiting to see what the conversion rate is going to be for that.

I read this and think that if you book a new flight and you cancel it- the travel funds will revert to the 1 year expiration. Just something to keep in mind.
For example:

• Your original unused travel funds with confirmation number OLD111 expired on March 19, 2020.
• These unused travel funds were extended to an expiration date of September 7, 2022.
• You use some of those funds on August 1, 2020 to book new travel in September under confirmation number NEW111.
• If for some reason you need to cancel this new flight, your unused travel funds associated with confirmation number NEW111 will be valid for 12 months from the booking date which means they will expire August 1, 2021.
• Any remaining unused travel funds tied to OLD111 will be available through September 7, 2022.