Post all SW questions concerns, etc. here...

[Magalex]

Sorry if this has been asked before. I checked back a few pages and didn't see either the question or the answer.

When will SW open up for March and April?

TIA

ETA: What time of day do they normally open them? Midnight? 10AM?

August 26th was the date posted on SW official website for dates released up to April 6th(estimate)

 

[MaryKatesMom]

August 26th was the date posted on SW official website for dates released up to April 6th(estimate)

Thanks! I didn't know they posted it on the website.

 

[MaryKatesMom]

August 26th was the date posted on SW official website for dates released up to April 6th(estimate)

What time do they load them in the computer?

 

[ocalla]

I am thinking about purchasing one leg of our Feb/March trip now because the price is decent.....but the time I really want is later in the day, and of course more expensive as of now. My question is: If I see the price (or points) drop later and decide to change my flight for the better time how do they handle the point credit? Will they go back into my "account"? Or do I have to cancel the trip, reschedule the good time, and keep track of my old confirmation number with my "credit" of points?

Am I making any sense??

 

[brettb]

I am thinking about purchasing one leg of our Feb/March trip now because the price is decent.....but the time I really want is later in the day, and of course more expensive as of now. My question is: If I see the price (or points) drop later and decide to change my flight for the better time how do they handle the point credit? Will they go back into my "account"? Or do I have to cancel the trip, reschedule the good time, and keep track of my old confirmation number with my "credit" of points?

Am I making any sense??

If the "price" changes on the later flight, you do a "Change Flight." You will select the which direction (if it's a round trip itinerary) and then select a new flight.

If you check your points activity, you will see the full points for the original flight credited back and the full points for the new flight debited. If the new flight was "cheaper," you'll have more points in your account and vice versa.

And there are NO restrictions on when you can use "refunded" points, unlike cash.

Points are freaking awesome.

 

[sargenca]

I am flying to Disney from Nashville, direct flights, in October. I made my arrangements some time ago, but check every day for price fluctuations.

My 10/4 flight (LV 6:45p AR 9:25p) is no longer an option for purchase. I can't find that flight on Fridays in other months, although it is listed on the online flight schedules link. I haven't seen this flight listed as Sold Out, so it seems strange to not see it listed at all.

My 10/12 flight (LV 4:35p AR 5:25p) also is no longer an option for purchase. I also can't find that flight on Saturdays on other month's schedules. AND...when I look at my itinerary online, it shows this flight leaving at 4:35p and arriving at MIDNIGHT! The flight time is 15 hrs, 35 mins - which is obviously incorrect.

Has anyone seen discrepancies like this before? I loath making a call to Customer Service and feel like if I check again in a couple of days, it'll look right. But on the other hand, if for some reason my flights have been modified or removed I want to make changes as soon as possible. TIA

 

[brettb]

I am flying to Disney from Nashville, direct flights, in October. I made my arrangements some time ago, but check every day for price fluctuations.

My 10/4 flight (LV 6:45p AR 9:25p) is no longer an option for purchase. I can't find that flight on Fridays in other months, although it is listed on the online flight schedules link. I haven't seen this flight listed as Sold Out, so it seems strange to not see it listed at all.

My 10/12 flight (LV 4:35p AR 5:25p) also is no longer an option for purchase. I also can't find that flight on Saturdays on other month's schedules. AND...when I look at my itinerary online, it shows this flight leaving at 4:35p and arriving at MIDNIGHT! The flight time is 15 hrs, 35 mins - which is obviously incorrect.

Has anyone seen discrepancies like this before? I loath making a call to Customer Service and feel like if I check again in a couple of days, it'll look right. But on the other hand, if for some reason my flights have been modified or removed I want to make changes as soon as possible. TIA

I don't see those flights in the purchase section either at the moment.

But I do see them here: http://www.southwest.com/flight/request-schedule.html

For the week of 9/30-10/6, Flight #466 departs BNA at 6:45pm and arrives at MCO at 9:25pm every day except Saturday (the 5th).

For the week of 10/7-10/13, Flight 932 Departs MCO at 4:35pm and arrives at BNA at 5:25pm but ONLY on Saturday, 10/12.

I think sometimes flights don't get loaded into the sales engine quite right sometimes when schedules are first released. I'd expect that this is a just a similar sales-side glitch.

If it were me, I would call just to reassure myself. Whenever I've called SWA, I've only had to hold for a modest amount of time and every agent I've ever dealt with has been friendly, helpful and efficient.

 

[sargenca]

If it were me, I would call just to reassure myself. Whenever I've called SWA, I've only had to hold for a modest amount of time and every agent I've ever dealt with has been friendly, helpful and efficient.

Thanks for checking and seeing what I was seeing. I had even thought perhaps I had some history in my search engine - and that it was presenting me with old info. I appreciate you looking. I'll call SWA. I can't stand not knowing!

 

[workinmom]

My flight from Philadelphia to Orlando and back in October also just disappeared today. They seem to even change price multiple times a fay. I just thought maybe those times were sold out but who knows?

 

[sargenca]

Well I haven't called yet, but my flights have shown back up on the search for purchase. I do know there are later flights that are still missing though. My online itinerary still has my return flight time as 15+ hours. I'll see how it looks tomorrow and call of that is still listed the same.

 

[buckeev]

I did call today, and was told the SWA website has been on the fritz today...but that they were expecting it to be fixed today or tonight.

 

[ABCastillo]

I did call today, and was told the SWA website has been on the fritz today...but that they were expecting it to be fixed today or tonight.

Thanks for the info!

 

[ocalla]

If the "price" changes on the later flight, you do a "Change Flight." You will select the which direction (if it's a round trip itinerary) and then select a new flight.

If you check your points activity, you will see the full points for the original flight credited back and the full points for the new flight debited. If the new flight was "cheaper," you'll have more points in your account and vice versa.

And there are NO restrictions on when you can use "refunded" points, unlike cash.

Points are freaking awesome.

Thank you so very much for your help!!!!

One more question and it concerns transferring point to another family member? Am I understanding that they charge $10/1000 points for the transfer???

 

[brettb]

Thank you so very much for your help!!!!

One more question and it concerns transferring point to another family member? Am I understanding that they charge $10/1000 points for the transfer???

Yes, so it costs you $10 to transfer $16.67 worth of points (when redeemed for a Wanna Get Away Fare.)

Why not book the ticket for the family member with your own points?

Or do you have an issue with what I call "orphaned" points. ie. My wife has 2000 points in her account. They are worth nothing because it's not enough to book a flight. I can pay $20 to move them to my account, where they're worth $33.33, a net value of $13.33, which is better than nothing.

 

[ocalla]

That's my problem. I don't have quite enough in my account to book 1 ticket, and DH is just shy being able to book all 3 tickets!!! I'm still 6 months out, so I may just wait and see if a) points go down b) he gets more points in the next couple of months.

 

[ocalla]

Just had to come back and post!!! I purchased with points my first leg of trip last night, but it wasn't my preferred time. Been checking all day, and just now my preferred time showed a price cheaper than the flight I had already booked . Changed it over, points back in account already!

Thanks again for helping me with this!!!!

 

[pooh4evr]

Question- we booked our flights a few months ago for our October trip, yesterday we got emails from SW canceling our res, then rebooking them right away, same flight and everything, but now on our reservation page, it had Dh and 1 of our DDs stuff different- same flight numbers leaving at the same time, non stop- should be Airtran operated, their says SW operated, and it gets in 4 hours later? I emailed SW- anybody have any suggestions, or could this be just another glitch?

 

[DontRushMe]

Does anyone one know if Southwest canceled the flight 2119 From Detroit to Denver? It is there in March but Gone in the April rates. Trying to make a connection to SNA. Thanks in advance

 

[mcd2745]

They are changing the amount of points required to purchase "reward" flights. For purchasing 'Gotta Get Away' fares with points - they are incresing the points you need to 70 points per dollar from the current 60 points per dollar. So a $150 flight that currently means 9,000 ponts needed, will become 10,500 points needed - a 17% increase.

 

[disneymagicgirl]

They are changing the amount of points required to purchase "reward" flights. For purchasing 'Gotta Get Away' fares with points - they are incresing the points you need to 70 points per dollar from the current 60 points per dollar. So a $150 flight that currently means 9,000 ponts needed, will become 10,500 points needed - a 17% increase.

I was just reading that email too. Crappy! Btwn this and their decrease in amt of flights/nonstop flights, as well as increase in prices and decreased sales, I think I am about done with SWA.