KonaKaiTom
DIS Veteran
- Joined
- Aug 16, 2012
- Messages
- 1,845
I've been physically attacked too, over guests feeling they deserve a lot more than they pay for. But still I kept my composure!
It never ceases to amaze me how the more entitled people are, the more obnoxious they get. I worked in the service industry for many years while in college and law school. It never ceased to amaze me how people would get physical when I refused to serve them. No matter how much humor I tried to use either. The hilarious part, I'm 6' and 265 - and know my way around the gym.
I can't imagine what cast members feel like dealing with customers that paid for what they can afford and then EXPECT to get upgraded to what they cannot afford. Getting some pixie dust is a addded bonus to what should be a wonderful vacation, not your god given right.
I go to DW often because I know what to expect, whether I'm staying budget or splurging - it is the consistency I enjoy.
Thanks to you and all the cast members for always trying to make someone happy and dealing with rude, entitled guests.
Tom