Port Orleans Riverside Q&A Thread 2013, Part One [Thread now FULL and closed]

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I feel so stupid......I can't figure out where to do the online check-in.....I've been all over the Disney website!!

It's in the My Disney Experience section, which you need to log in to (www.mydisneyexperience.com should get you there). If you are outside the US, you will get forcibly redirected to a local region site which may or may not allow you to do what you want - which is amazingly frustrating.

Andre
 
Like color and colour for example. I am Canadian and words without the u are strange to me. My Iphone always puts a spelling error in my spelling (like now under colour) lol

Or neighbour.

I worked at amazon ages ago, and for several months was an outsourcer for amazon.co.uk (so they didn't have to pay the UK reps major amounts of overtime). I got training in how .co.uk worked, and spellings, and their postal system, etc, and ever since then I spell most of those words with a U. Neighbor/neighbour is a bit much for me (those are complicated enough to type!), but most of the other "or" vs "our" words go the "our" way with me. Not sure why, but it really stuck!


I love how "maths" sounds. Don't go to the dark side, Andre, stay strong!
 
Cinderumbrella said:
:rotfl:

Sage advice as always :thumbsup2

I have to agree, sadly once you open the door, 1% of the people will go with the flow and 99% will just absolutely blow it out of proportion.

You are in Disney, just enjoy the ride. If you set the bar way too high and then feel you have been cheated out of something the minute you get there, you have only set your own trip up for failure.

Enjoy where you are placed, enjoy the resort, and put yourself forward and get to know your neighbors, people at the pool, food court, etc.

This place is fantastic.
 
Been following this thread for awhile...such great info. One question. We're traveling with a one year old and 4 year old. We will have a stroller always with us. Anywhere we don't want to be? Anywhere elevators aren't available? It would stink to walk up too many stairs with a stroller!!
 

Honestly folks, please stop stressing so much about fax timings! It really won't make a massive difference, just send the fax before you finish work; it might get actioned, it might not - but a day or two either way won't make them burn it in anger. The official place for requests is in your original booking anyway, and I guess 95% of guests don't send any faxes at all, they simply book and then turn up at the hotel on the day.

So 6 days, 5 days, 4 days? Not a big difference in the grand scheme of things - and at the end of the day it is only a hotel room preference, not an application for a mortgage or a new job. Don't worry too much about it.

So chill, relax - fax if you want - but basically just look forward to enjoying your vacation...

Andre

It certainly did not on ours, the only real request we had was to have a corner first floor room which was noted on our reservation, on-line check in and fax and still was placed in the center, and the room next to us sat empty our whole 6 day stay.
 
It certainly did not on ours, the only real request we had was to have a corner first floor room which was noted on our reservation, on-line check in and fax and still was placed in the center, and the room next to us sat empty our whole 6 day stay.

My guess would be that Disney took the room out of rotation ( or whatever you would call it ) because there was an issue with it .
 
Ok, so I was looking at the updated maps. I have booked the standard RR. I know almost all of them face the parking lot. I did see some that might have a better view. Do you know what the view might be like for instance in the third floor in Oak Manor? What about on the second and first floor but in the middle of the building? I think Oak Manor might give me the best standard view. I can always request to at least not be looking at the parking lot and that will let me see in between buildings.
Basically what would be the best standard room?

What is considered the best standard royal room? We have requested Oak Manor but is there a room that is best. I prefer it not being a connecting room.

Thanks
 
What is considered the best standard royal room? We have requested Oak Manor but is there a room that is best. I prefer it not being a connecting room.

Thanks

When you book a room you choose what category you would like. Standard RR is the least expensive and the rooms basically face the parking lot or the back of the buildings. . They are in either Oak Manor or the other mansion, forgot the name. So it will depend on what category you booked. I wish I had garden view or river view, but it would be to much $ for our stay. Just happy to be staying in POR and in a RR. Look at Andre's website. There you can find the maps of the buildings with the RR and the different categories. You can also see which rooms are connecting rooms. Not all of them are. You can probably request a non connecting room. It should be on the first page of the thread. HTH
 
It's in the My Disney Experience section, which you need to log in to (www.mydisneyexperience.com should get you there). If you are outside the US, you will get forcibly redirected to a local region site which may or may not allow you to do what you want - which is amazingly frustrating.

Andre

That's where I looked for on-line check-in. My reservations for room and dining are all listed. Do you know exactly what section I need to look under?
 
That's where I looked for on-line check-in. My reservations for room and dining are all listed. Do you know exactly what section I need to look under?

I had trouble finding it too. I just typed 'online check in' in the search box and it took me there! :goodvibes Good luck!
 
I am staying at POR in a few weeks & wondering if anyone knows how early the buses to HS start for SWW? We are hoping to get to the park early to sign up for JTA & apparently the gates often open earlier than the listed time of 8am for this event.
 
Been following this thread for awhile...such great info. One question. We're traveling with a one year old and 4 year old. We will have a stroller always with us. Anywhere we don't want to be? Anywhere elevators aren't available? It would stink to walk up too many stairs with a stroller!!

You may want to try to avoid the upper floors of Alligator Bayou as there are no elevators in those buildings. Also, the mansion building elevators are located in the central section of each building, so to avoid too much doubling back on yourself you might prefer to avoid rooms right at the ends of the 'wing' sections - or just try for ground floor of course, no issues there.

Andre
 
It certainly did not on ours, the only real request we had was to have a corner first floor room which was noted on our reservation, on-line check in and fax and still was placed in the center, and the room next to us sat empty our whole 6 day stay.

Maybe it's worthwhile giving some thought as to how the room allocation process works at this point, as this seems to apply to a number of recent posts.


Ready Rooms

First, Disney would ideally prefer to allocate most rooms on the day of guest arrival using the 'Ready Room' system. This means that whatever time you happen to check in, you stand a better chance of getting a room there and then, rather than having to wait and/or come back after 3pm.

The downside of this system is that there are only going to be a certain number of clean, empty rooms available at any given time, and those will be scattered randomly around the resort. The front desk staff should do their best to match up reservation requests if they can, but this may not always be possible of course.

If you don't like the location you have been assigned (check it on a map before you leave the front desk) you could ask to wait until later in the day in case a more suitable room might be showing as vacant later but has not yet been cleaned and released. The backstage team may decide to allocate a specific room for you at this time, but even if you are given a keycard in the meantime you will NOT be notified of the actual room number until it is vacant and definitely yours.


Online Check-in

Online check-in simply moves the above process forward by a few hours. A short time before you have said you are due to arrive, a CM working backstage will be going through the day's reservations in batches, looking for available rooms from the current ready pool and assigning them to guest bookings, and then preparing welcome packs with keycards, etc. Again, this process should take requests - both from the original reservation and from the online check-in tick-boxes - into account where possible.

One other advantage that online check-in brings is that if you don't like the room location that you've been assigned, you can ask them to check again and you will effectively get a "double dip" as the pool of available rooms may be completely different by then.


Pre-blocked Rooms

There are some instances where the backstage room assignment team may decide to block out a specific room (or rooms) for you in advance, which they generally start doing up to about 5 days out. If they do this for you, remember there is the possibility that if you check in early then your specifically allocated room may not be ready yet (although other very similar rooms might be free). Also there is the unlikely possibility that an allocated room might subsequently have to be taken out of inventory - maybe for maintenance issues for example.

Cases where they may decide to pre-block rooms include:
  • Multiple room bookings / groups. If you have several rooms booked for your party, they may try to pre-allocate you a block of nearby rooms.
  • Medical or other accessibility requests. These might even have been blocked out months in advance by the WDW Special Needs folks, or they could be due to requests that have been noted on the reservation (families with strollers for example).
  • Consecutive Reservations. Continuing stays by the same guests - e.g. where a booking has been split to take advantage of a special offer, such as Free Dining, which starts part way through a guest's vacation. Sometimes the two bookings might have different room categories because of the way the promotion was sold, but the allocation team will normally try to avoid guests having to change rooms if possible.
  • Other special requests. This is where I guess most DISboards faxes come into the equation. If a special request (either faxed or from the original reservation in the system) is especially complex, they may choose to block out a specific room for you. However this is entirely optional - in theory, Disney prefers this sort of request to be assigned via the Ready Room process at check-in, in order to best match the needs of as many guests as possible. In my experience, the Port Orleans team tend to go way above and beyond what you can expect from most other resorts in trying to fulfil general requests though.
I do know that the Port Orleans room assignment team runs daily computer searches to pull out all of the above cases, and to try to tie up same-name reservations which might not be properly linked in the system, etc. They also run regular searches for common request terms such as "Alligator Bayou", "Mansion", etc.

Now, as to how many requests they will decide to pre-block, and how many are left in the system to be dealt with using the Ready Room process at check-in, I really don't know for sure. I assume it depends a lot on how busy they are at the time, and how complex the request is. But do remember that anything that they do at this point should be regarded a nice 'pixie-dust' bonus and should not be expected as a right.

Personally speaking, I would have thought that simple single requests such as Alligator Bayou vs. Mansion Buildings, or upper/lower floor room, would probably be better suited to being allocated at check-in time, as there would most likely be plenty of suitable rooms available to choose from without unnecessarily delaying guests in getting access to a room. But more complex requests, and maybe ones for late-in-the-day arrival times, might be worth pre-blocking. However that's just conjecture on my part.


I hope the above might help answer some people's questions and concerns about the check-in / special requests process anyway.

Andre
 
if you didn't add a pack n play on your original reservation, can this just be requested upon check in?
 
mlsst124 said:
I am staying at POR in a few weeks & wondering if anyone knows how early the buses to HS start for SWW? We are hoping to get to the park early to sign up for JTA & apparently the gates often open earlier than the listed time of 8am for this event.

Buses start rolling at 6:30am.
 
Thanks, Andre. The obsessive room request posts can get to be a little much sometimes. I get it, though. All the other planning is done, so it gives us something to plan and think about, but I hope your post will help people realize how blessed we are that POR even puts forth this much effort and we should be grateful for that instead of acting like its life or death if we don't get the exact perfect room
 
I just returned from 7 days 6 nights, and I want to go back already! I went in with no expectations, no requests which I stewed over for a few days and then.....

Holy pixie dust, got upgraded to a RR at Parterre Place, we got very lucky with the buses and never waited longer than 10 minutes at any time. We loved the short walk to the food court, but would have walked further as we enjoyed the scenery, and sometimes would take a longer route to just look around. We were truly happy to be there. I think on our next trip we will definitely stay at POR again, and possibly take a few more non park days. I was very impressed with the hospitality. The only low point was a boat ride back from downtown disney, where a child was having a melt down and kicked both my daughter and myself in the back during her tantrum. My 7 year old daughter in her beautiful infinite wisdom, turned to me and said, "it's ok mom, she is just having a bad time, we are having a great time, so just ignore it". We loved the quick serve area, although at times a little chaotic. We also enjoyed movies under the stars one night, what a great way to wind down. We also really enjoyed the quiet pool after a busy and hot day at the park. We found our TS picks all to be good choices, but so hard to leave room for a snack. Very sad to leave! Especially with much colder weather back in Canada!
 
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