RAD
DIS Veteran
- Joined
- Dec 15, 1999
Currently on the 4 day out of Galveston to Cozumel, which we arrive at tomorrow. This morning I get a message via the DCL app saying our PA was cancelled, the one to Chichen Itza, reason given was not enough people signed up for it. Now the only reason we took this cruise was for this excursion. So we visit the PA desk to see what the alternatives are, maybe do the Tulum adventure instead, nope can’t do that one either, cancelled due to low sign up.Turns our ALL PA’s that are on the mainland have been cancelled due to not enough people signing up for them.
Has anyone else experienced this at Cozumel? I can understand cancellations due to weather or equipment problems but just because not enough people is a poor reason IMHO. When you spend thousands of dollars on a cruise I expect DCL to not disappoint customers for that reason, they should just pick up the expense to pay the tour operator what they would be expecting. What are your thoughts?
Has anyone else experienced this at Cozumel? I can understand cancellations due to weather or equipment problems but just because not enough people is a poor reason IMHO. When you spend thousands of dollars on a cruise I expect DCL to not disappoint customers for that reason, they should just pick up the expense to pay the tour operator what they would be expecting. What are your thoughts?