Just got back from our first stay at POP and wanted to share my observations/thoughts:
Positive:
We loved POP. The theming is amazing. We had no problems really. We got in at 9:30 am and our room was ready so we were happy. We look around a bit and got some food at the food court and by the time we went back to the room at 11:30 our bags had already been delievered by ME.
Our room was always clean.
We requested to be close to the other party we traveled with and 50s lakeview. We got 50s lakeview building 2 and they were in building 3 which was good enough for us.
The pools were nice and heated!
No problems with Wi-fi. Always had a good connection.
Magical Express was quick and on time both going to the hotel and back to the airport.
The buses were pretty good when we were there. We rarely waited for a bus except when leaving at park closing.
Negative:
We had water and soda delivered to the resort from
Walmart. When we went to pick them up from the concierge desk, the lady acted like we were crazy when we asked if we could use a luggage cart to bring them to the room. Then we waited 45 minutes for someone from luggage assistance to come take them to our room even though we would've done it ourselves but she wouldn't let us.
There was a cockroach in our room. We only saw one so I figured it could be a fluke but still was a little nervous.
They changed the locks on our doors when we were there. The first time we got back, our key took 15 minutes to let us in.
We had horrible experiences with the food court. The food itself wasn't bad but asking any of the workers any questions or for any alterations was like pulling teeth. It was as though they only knew how to do the 4 things on their menu and if you wanted to add or subtract anything from the listed item, you may as well have been speaking Japanese. The service was slow, it was always crowded and I was charged for extra cream cheese.....
There were Brazilian tour groups there and they did use the Pop buses. Luckily POP seemed to realize and sent extra buses in the mornings.