Yesterday I called Disney and spoke to one of the nicest cast members ever. She searched high and low and managed to change my reservation to garden view concierge while maintaining my discount. Now I am thinking about which room -- view is no longer as important as being near main building and lounge. Which room numbers are at that end of Hawaii? Also, we are transferring to the Poly from AKL. Our plan is to be packed and have our luggage available for bell services early that morning. Any idea when we might expect our "stuff" to be at Poly? Will they hold it until we arrive to check in or go ahead and put it in our room (if assigned one is available) Will we miss getting our leis by transferring, or are those distributed when we check in? (I really, really want be sure that we don't miss any of the extras at the Poly because I love it and want DH and kids to, also.) Last question of the moment -- do they have laundry service? Not that I am quite able to do laundry, but I expect we will need to do ONE load, but I hate to spend the time waiting for that to wash and then dry. Is there a reasonable alternative? Thanks!