I asked the boards last week if it was possible to get a room upgrade at the Poly while staying on points. The answers I got did not seem encouraging. BUT.....here's what did happen. My DW and DD checked in an Saturday afternoon, DW was told she was getting a second floor (no balcony) room with a view of the parking lot. She asked for a room with a balcony but was told no because the rooms were all "pre-assigned" to each guest. She asked if there was anything they could do to get a room with a balcony. She was again told no. HERE COMES THE GOOD PART..... my wife mentioned to the bellman who brought the bags to the room that she would love to have gotten a room with a balcony. He said no problem, made one phone call and took my wife and daughter to their new room, onthe 3rd floor (with balcony) with a lagoon view. I always believe in magic!!