It is a little complicated to try to read through tho.
Talk about the understatement of the year.....
If you have more than one contract, they are absolutely undecipherable.
I recently found an extra 270 points in my account.
Two years ago I had to cancel a 400 point vacation in a Grand vill twice. While I was re-making the reservation for the third time, they told me I didn't have enough points. I told them that I just made and cancelled roughly the same vacation twice. They swore I didn't have enough points. We marked up and faxed my point usage sheets back and fourth all day long. I spent six hours on the phone with them and there were easily 10 faxes back and fourth. They kept telling me that I was over allocated points while I was making the first reservation.
We have been members since '92 and had two contracts since '93.
After all this, the final resolt was that regardless of wether I could see their logic or not, I was mis-alocated those points and that is it.
Man, did I feel burned.
This year I call to ask a question about for points for a quick AKL trip. I am under the impression that my current year's points are gone and I will get a new allotment in September. After she tells me the point requirements, I ask what my current point count is.
SHE SAYS THAT i HAVE 270 POINTS THAT MUST BE USED OR BANKED!!!!!!
I was right...
The bottom line is that the point usage sheet that they will send if requested, is less than useless.
Since I had all these "found" points, I booked AKL Concierge with 200 of them.
