please help w/another Airtran upgrade question!

[klynn]

My 2 kids and I leave in less than a week and I would like to try and upgrade to business class. All of us are on the same itinerary. I have enough credits to upgrade, but the kids do not. When I check in online at the 24 hour mark and IF there is avabilablity to upgrade will I be able to use my credits for my upgrade and use my credit card to pay for my kids' upgrade??

 

[kristenrice]

I would suggest calling at the 24-hour mark to upgrade. That way, you can tell the agent what your intention is. You wouldn't want to get through the points upgrade only to find out that there are no longer seats available to pay for your kids. I have had nothing but stellar service from AT's phone reps.

A word of caution: If you have never flown anything but coach, be prepared to become addicted! My DH will not fly without the upgrade now.

 

[Anal Annie]

I would actually try calling at midnight on the day before (for ex. if your flight is at 7:30 am on a Sun. I would call at 12:01 am on Sat. rather than waiting to call at 7:30 am on Sat.) and I would definitely ask if there are 3 seats available (together if that's impt.) before proceeding.

I agree that the Air Tran CS people have been most helpful whenever I've called. But I have been given conflicting info. about when you can call to upgrade. I know the policy is described on the website as "24 hours before" but once when I had called to ask some questions about redeeming vouchers the CS person told me I could call after midnight. I shared that info. with a friend who was flying a few weeks before me & she did just that with no questions asked. When it came time for our flights I stayed up to call at midnight & the CS person I got said I had to wait for 24 hrs. DOH! I knew that my friend had just done it tho w/o any problems tho so I hung up & called back. The NEXT CS person let me do it.

 

[kristenrice]

I would actually try calling at midnight on the day before (for ex. if your flight is at 7:30 am on a Sun. I would call at 12:01 am on Sat. rather than waiting to call at 7:30 am on Sat.) and I would definitely ask if there are 3 seats available (together if that's impt.) before proceeding.

I agree that the Air Tran CS people have been most helpful whenever I've called. But I have been given conflicting info. about when you can call to upgrade. I know the policy is described on the website as "24 hours before" but once when I had called to ask some questions about redeeming vouchers the CS person told me I could call after midnight. I shared that info. with a friend who was flying a few weeks before me & she did just that with no questions asked. When it came time for our flights I stayed up to call at midnight & the CS person I got said I had to wait for 24 hrs. DOH! I knew that my friend had just done it tho w/o any problems tho so I hung up & called back. The NEXT CS person let me do it.

I was also able to upgrade with my vouchers the day before vs. 24-hours before. No problems. The only reason I had suggested to wait until the 24-hour mark is because the OP wants to upgrade her kids with cash and that cannot be done before the 24-hour mark. If they have a late flight and do the voucher upgrade first, and then find out that there are no more seats at the 24-hour mark to upgrade their kids, they may be up a creek.

(OT: Annie, thanks for the liquor in a soda bottle suggestion. It worked like a charm)

 

[Anal Annie]

(OT: Annie, thanks for the liquor in a soda bottle suggestion. It worked like a charm)

Glad to be of help!!

 

[Missytara]

When we went last week, they were still offering upgrades to first class when we checked in at the airport - both ways.

It was $69.00, but included the $15.00 baggage fee - which was nice.