PLEASE help- MDE lists DH three times!

leebee

DIS Legend
Joined
Sep 14, 1999
Messages
14,851
We are going to Disney in October, and I need to link our tickets to my MDE account as our FP+ date is August 12. I am the only family member with an actual MDE account, and DH and DD are in my account as "family and friends" who are going on this trip. I just went into my account to discover that DH is listed 3 times, all with different amenities, as follows:

#1: Name is MR. DH, and he has 1 magic band ordered, 1 hotel reservation, and 0 dining linked to this listing.

#2: Name is Mr. DH and there are no amenities showing up.

#3: Name is DR. DH and the listing shows he has 3 dining reservations.

I tried to cancel listing #2 and although the system told me "sorry, can't do that at this time," when I went back into my MDE account I saw that this listing of DH was gone, so I will assume the system deleted this even though it said it couldn't. :confused3 (great way to spend $1.5B :p )

NOW: Which listing do I try to delete? I am really worried that with 2 listings in his name, DH is going to have LOTS of issues with his MB and FP+ while we are on vacation. (If something weird is going to happen, it happens to DH; he just attracts this kind of thing somehow. PLUS he is not the biggest Disney fan in the world, so if we have to go to GS every day to straighten out his MB issues :crazy2:… let's just say it won't be pretty, or fun :rolleyes2 )

According to the system, if DH has any experiences linked to his name, his listing can't be deleted, so as of right now, he is stuck with 2 listings. None of my ADRs have guest names listed with them, just my name and 2 guests. If I go into the ADR account and add DH's name on the MR listing, will it automatically put MR. DH on the ADR and take DR. DH off?

FTR, for our trip I have ordered 3 magic bands, have not yet linked any tickets, the correct hotel reservation is showing up, we have three ADRs for meals (3 guests at each) and one for Epcot After Hours at La Cava (also for 3 of us).

DD shows up just fine: she has 1mb ordered, 1 card (from a 3/2013 trip), 1 hotel, 3 dining, and 1 paperless ticket. Not sure what the paperless ticket is (unless that's how the La Cava ADR shows up).

SO… Should I mess with this and try to get DH onto only ONE listing on my family and friends? How best to do this??

Can I just say the old system was SO much more user-friendly? I hate it when IT tries to make everything so simplified that it just complicates things! :badpc:
 
1. Should I mess with this and try to get DH onto only ONE listing on my family and friends? How best to do this??

2. Can I just say the old system was SO much more user-friendly? I hate it when IT tries to make everything so simplified that it just complicates things! :badpc:

1. Call the IT Dept 407-939-3471 or 407-939-7849.

2. Ditto! So, let THEM straighten this out!
 
1. Call the IT Dept 407-939-3471 or 407-939-7849.

2. Ditto! So, let THEM straighten this out!

Thanks for the phone numbers. I was on hold for a little over 45 minutes (47, I timed it, I'm being itchy here) and then had to hang up as I had an appointment to go to. I'll try again later...
 
Today is prob not the day to try to get a hold of IT as their entire infrastructure is apparently down.. But myself and my travel partner both show up like 8 times in the MDE app - I'm not gonna mess with it cause every time I try to fix something it breaks it 10 times worse, if it doesn't work out when I get there I'll challenge it at that point.
 

Same boat, but I'm listed multiple times. Hotel under one, and dining/FP+ under another "me". Not sure how it happened, but I'll figure it out there if needed. What a gong-show....
 
Same boat, but I'm listed multiple times. Hotel under one, and dining/FP+ under another "me". Not sure how it happened, but I'll figure it out there if needed. What a gong-show....

I figured it out in the middle of the night, when the calling center was closed and before the mad rush for A&E FP+ started at 00:00:01!! Maybe this'll help you figure it out, but I think I was lucky because of what'd been distributed into each listing:

As I mentioned above, I deleted the listing that showed DH had no amenities- no hotel, no dining, no passes, and POOF :wizard: it was gone!

THEN I went into my dining reservations area and checked to see WHO was listed on the ADRs. Three of them had me and 2 guests suggested- DR. DH and DD- but not added. I added DD, and when I hit the toggle next to DR. DH, it dropped down and gave me the option of adding MR. DH. I swapped out DR. for Mr. on all the ADRs and saved it. When I went back into my friends and family listing, sure enough, Dr.DH had no amenities listed AT ALL, so I deleted his account and kept Mr.DH. PERFECT!! There are now three of us in my MDE account- DD20, DH, and me, so today I will attempt to link our park passes from UT to my account. Cross your fingers!
 
Good luck. I had three of DS lol. Took three different phone calls to IT to finally get it all sorted out, well almost hahaha. He still shows up as an infant on my dining reservations (he's 10) but they assured me that won't cause any difficulties, and it would probably be worse to try to fix it than it is to just leave it be.
 
I figured it out in the middle of the night, when the calling center was closed and before the mad rush for A&E FP+ started at 00:00:01!! Maybe this'll help you figure it out, but I think I was lucky because of what'd been distributed into each listing:

As I mentioned above, I deleted the listing that showed DH had no amenities- no hotel, no dining, no passes, and POOF :wizard: it was gone!

THEN I went into my dining reservations area and checked to see WHO was listed on the ADRs. Three of them had me and 2 guests suggested- DR. DH and DD- but not added. I added DD, and when I hit the toggle next to DR. DH, it dropped down and gave me the option of adding MR. DH. I swapped out DR. for Mr. on all the ADRs and saved it. When I went back into my friends and family listing, sure enough, Dr.DH had no amenities listed AT ALL, so I deleted his account and kept Mr.DH. PERFECT!! There are now three of us in my MDE account- DD20, DH, and me, so today I will attempt to link our park passes from UT to my account. Cross your fingers!

Sweet!!! This worked for me!! I found the reservation that had the magic bands and hotel assigned to it and changed the picture to something easy to remember the I reassigned all the ADR's to that one and got rid of the rest of the noise :)

Thanks for the tip!
 
Sweet!!! This worked for me!! I found the reservation that had the magic bands and hotel assigned to it and changed the picture to something easy to remember the I reassigned all the ADR's to that one and got rid of the rest of the noise :)

Thanks for the tip!

No problem- glad to help! ::yes:: I was just really worried that the "rest of the noise" was going to be where DH's FP+ reservations would become buried, and we'd spend an hour at GS every morning trying to straighten it out :faint:, then be accused of lying by CMs when he tried to actually USE the FP+s. :worried: Not that I would have anything to worry about or any previous poster's experiences to learn from or anything, right? ;)

Have a great trip!!
 


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