Please complain to Resort Manager

[TwingleMum]

We were rarely in the room early enough for the stories, even when the kids were little. But we did find that they are only the "read-along" CDs you can buy at Target, etc. We have many of these and DS listens to them before bed sometimes as he is the youngest (7). Perhaps if they don't bring them back at WDW, your kids can get their "story fix" at home.
Robin M.

Thanks Robin I actually have the same bedtime stories on the Read along DVDs. Its just not the same as being in the World falling to sleep to them.

 

[DisneyDuke02]

I know someone already mentioned this, but as a former full-time Resort CM, complaining at the front desk about this matter is NOT the way to get your point across. The managers there have nothing to do with the decision and really don't have a better channel to voice your concerns. All they can do is apologize...and in many cases will tell you to write to Guest Communications anyway!

I strongly, strongly, STRONGLY urge you to write to Walt Disney World Guest Communications. Those letters are read by the Executive Offices of Walt Disney World and will be put to the correct people. The words of an unhappy guest will be given even more weight when they come directly from the guest. Clearly this situation has upset some people and the more "papering" you can do (via email or snail mail) the better your chance of effecting change.

 

[Sammie]

Sorry I've been MIA my kids were unwell. I'm not suggesting writing Resort Managers and complaining. I'm suggesting when you are physically at your WDW resort express your displeasure and ask to have the bedtime stories back. If TPTB don't hear from the WDW Resort Managers that people are upset that the stories are gone ~ they'll stay gone. Imagine yourself being the person who thought the bedtime stories a "waste of $$$" and decided to do away with them. All of a sudden Resort Managers from all over WDW are calling you because their customers are complaining to them "Wheres my bedtime stories??!!" I think its effective. I also E mailed and expressed my thoughts.

As the CMs have stated expressing your thoughts on this in email or postal mail is effective, letting someone know about it at the resort will only get you a PC response from the front desk and the manager will not be passing on your displeasure. More than likely it will never get past the front desk.

At other hotels this would be effective, but the system of command at Disney is very different and writing to Guest Communications is much more effective.

 

[bicker]

Even more effective is participating in the random sample surveys that Disney sends out postcards for. The data coming in from those surveys is normalized data. If it shows that a substantial number of guests note specific dissatisfaction attributable to that service being changed, that will almost surely result in some consideration towards restoring the service.