Pleasantly Suprised!

[des1954]

Last June I purchased a Toshiba Satellite Laptop computer from H H Gregg. I got what I thought was a good deal & was quite satisfied with my purchase. My only complaint was that the computer took forever to boot up - which I attributed to my security software & Vista. On Thursday when I got home from work, I turned on my computer & nada. When my computer guru (aka DH) got home, he checked things out and surmised the mother board went bad & asked me to dig out the receipt. While normally I hang on to these things like glue - I could not find it! YIKES!!

I called H H Gregg & my first surprise was that someone actually answered and was willing to help. Secondly, he pulled up the purchase receipt in seconds & said if I needed a copy to come in & they would print one up. Third - they would recommend someone who would repair it under warranty.

After I armed my DH with all this info, he called Toshiba. After about 5 minutes working with the tech support person, he was given information about shipping the laptop back to Toshiba, and they would do one of two things - (1) repair the problem - or (2) replace the computer.

WOW!!! Within a total of 30 minutes, we had a solution to the problem!!

On Friday I shipped the laptop via UPS (at Toshiba's expense), and will either have the repaired or replaced laptop back by Thursday or Friday this week.

You can't ask for more than that!!!

 

[tileman]

Wow that's great to hear

Been wanting to get my wife a laptop for a bit now and have been looking at the Toshiba. What kind do you have and what should I look for in a good laptop.

We have all PC's here in the office and would like to get her one for when she's out on the road bidding jobs & taking orders.

Ron.

 

[ftwildernessguy]

Hey Ron - if you are looking for something to use on the road, think about a netbook.

 

[des1954]

I have the Toshiba Satellite, my DH has an old HP Pavilion. We're satisfied with both computers. Basically - you want to look for the same things you would expect on a desktop - as far as memory/processor/etc. I have a wireless mouse because I don't like the little mousie thing on the laptop.

Do a side by side comparison between the laptop & netbook. Obviously, the netbook is easier to carry - but you lose the larger keys on the keyboard. If you don't mind the smaller keys - a netbook might be the more practical choice for working on the road.

 

[stacktester]

Debbie I think in these hard times company's are looking at customers in a different way. For years things were good and if they pizzed somebody off there were 20 more behind that one to buy something. IMO corporations are looking at customers with some respect because they know they need them.

I've been a Nascar fan for quite a few years now and used to go to a few races a year. After dull racing and feeling they didn't care about the fans I decided no more. Well, guess what? Nascar is feeling the pinch and they just released news that they're concerned about the fans enjoyment and some things are changing. When people don't show, it shows them hey, these people ain't happy. It looks like the big shots are finally seeing the customer for what they are. The economy is making company's work hard for their customers and hopefully they will continue to treat us well after things get better.

 

[Born 2 Fish]

I am Pleasantly Suprised.

(that happens a lot to me.)