Personalized bricks at Polynesian

[*KeepMovingForward*]

I cant read through 44 pages.. but I read the firat few and last 1... how is everyone able to buy bricks?? I just called the number thats on the first (or was it 2nd??) page, and the guy Dean (mentioned on last page) answered, but he told me there are no bricks being sold and that program stopped years ago!!! I want a brick, what do I need to do?

Seems a number of us slipped through the cracks so to speak with getting a brick. Nobody really seems to know for sure what the reason was, but they stopped selling them, which has some folks wondering if the order they placed is going to be honored or not.

 

[MermaidsMom]

I cant read through 44 pages.. but I read the firat few and last 1... how is everyone able to buy bricks?? I just called the number thats on the first (or was it 2nd??) page, and the guy Dean (mentioned on last page) answered, but he told me there are no bricks being sold and that program stopped years ago!!! I want a brick, what do I need to do?

It seems the program opened up for a short while to sell a limited number of bricks to fill in areas where there were empty spaces. When it became an item on public discussion boards such as this one they became overwhelmed with applications and apparently sold as many bricks as were available and then closed the program again. I say apparently because that is what we are assuming based on over a week of following this situation.

 

[akasleepingbeauty]

We were so excited to receive our email yesterday with the location of our brick. After reading the discussions the day before I thought for sure that we were out of luck so it was such a great surprise to receive the message from Dean.

Our location is WA1573 and we can't wait to see it during our Nov/Dec trip later this year.

Thanks again Laugh o Grams for forwarding me the application!

 

[MermaidsMom]

We were so excited to receive our email yesterday with the location of our brick. After reading the discussions the day before I thought for sure that we were out of luck so it was such a great surprise to receive the message from Dean.

Our location is WA1573 and we can't wait to see it during our Nov/Dec trip later this year.

Thanks again Laugh o Grams for forwarding me the application!

Congrats!! Hopefully everyone who applied will eventually get the same good news!!

 

[js]

Can anyone tell me what they bring with them to clean their brick?
I would LOVE to do this on my December trip. My brick is in TTC and has been there since 2000. Thank you all very much!

 

[Dizzyworld]

Can anyone tell me what they bring with them to clean their brick?
I would LOVE to do this on my December trip. My brick is in TTC and has been there since 2000. Thank you all very much!

Oh no....more stuff to pack for trips. I can see putting that in my plans...."Thursday- clean brick...."

 

[Disney-Kim]

I was looking at the map...how do you tell where your brick is if it starts with WA0xxx ??
thanks

 

[Dizzyworld]

Another question about all of this............did everyone else notice that on the real aerial picture the place where the bricks will go is not with the red ones, but with the gray areas. So if they are just filling in, wouldn't red bricks look out of place? Despite that Disney said red bricks, not granite? Any thoughts?

 

[Laugh O. Grams]

I was looking at the map...how do you tell where your brick is if it starts with WA0xxx ??
thanks

Another WA0 owner who called WDW and asked the location of the "0" bricks was told that they were centered in front of the MK, so I figure that they're in the gray circle on the aerial shot in between W1 and E1. I would guess that WA0 would be somewhere in the left side of the circle and EA0 would be somewhere on the right half. At least, that's what I'm hoping for!!

 

[Laugh O. Grams]

Another question about all of this............did everyone else notice that on the real aerial picture the place where the bricks will go is not with the red ones, but with the gray areas. So if they are just filling in, wouldn't red bricks look out of place? Despite that Disney said red bricks, not granite? Any thoughts?

I don't think that Disney said that they were "red", just "not granite". Although the bricks aren't granite, maybe they're simply lighter colored?

 

[Dizzyworld]

I don't think that Disney said that they were "red", just "not granite". Although the bricks aren't granite, maybe they're simply lighter colored?

Good point. Tells you how much I know about bricks.

 

[Nom]

Well, since I recieved the paperwork from Denise on May 31, faxed my order on May 31, I am not one of the lucky ones that got bricks. I sent an email of complaint two days ago, and got a form letter responce today. I pretty dissapointed about how disney handled this.

I'm happy for everyone that got a brick, but disney really dropped the ball on this one. I guess they are doing nothing for people who were told they could still order a brick past May 29, and they did not seem to even read my letter of complaint.

Bad customer service at its finest.

Sorry to rain on everyone's parade, just had to vent.

 

[*KeepMovingForward*]

Well, since I recieved the paperwork from Denise on May 31, faxed my order on May 31, I am not one of the lucky ones that got bricks. I sent an email of complaint two days ago, and got a form letter responce today. I pretty dissapointed about how disney handled this.

I'm happy for everyone that got a brick, but disney really dropped the ball on this one. I guess they are doing nothing for people who were told they could still order a brick past May 29, and they did not seem to even read my letter of complaint.

Bad customer service at its finest.

Sorry to rain on everyone's parade, just had to vent.

So sorry for you. You are ahead of my neighbor though (not that it is any consolation)-she sent a complaint and has heard nothing-and I am hearing about it on almost an hourly basis, not like I can do something about it, but now I'm feeling like its my fault they did not get one. I can't believe Disney would just send you back a form type response-very lousy indeed and not what I'd expect from a place that flaunts their world class customer service. Again, sorry you were not able to get your brick...its a huge bummer.

 

[Kirsteen]

Received my email - we are # WA1699

 

[TheyCallMeTiggs]

Well, since I recieved the paperwork from Denise on May 31, faxed my order on May 31, I am not one of the lucky ones that got bricks. I sent an email of complaint two days ago, and got a form letter responce today. I pretty dissapointed about how disney handled this.

I'm happy for everyone that got a brick, but disney really dropped the ball on this one. I guess they are doing nothing for people who were told they could still order a brick past May 29, and they did not seem to even read my letter of complaint.

Bad customer service at its finest.

Sorry to rain on everyone's parade, just had to vent.

So sorry this didn't work out for you. I don't want to rub salt in the wound, but I was wondering if you would mind telling us what the form letter said.

 

[Nom]

Thanks for the sympathy... I guess I have to remind myself that we do have one of the original bricks, so at least we have that. I think I'd be sadder if I did not even have that one... but I wanted to get one for my little girl!

Anyway, here is the responce:

Dear Ms. (last name),

Thank you for contacting the Walt Disney World® Resort.

We are truly sorry that your experience fell short of your expectations.
When we receive comments from Guests, such as yours, they are shared
with various areas of our organization. This allows us to identify what
we are doing right, and what we can do better. You may be assured that
your observations have been shared and taken seriously.

If you should wish to discuss your comments further, or provide us with
additional details, you may call me at 407-xxx-xxxx. If I am not
immediately available when you call, please leave your telephone number
and an indication of the best time to reach you.

Ms. (last name), thank you again for taking the time to share your honest and
constructive feedback.

I hope they truely are passing along my letter of complaint. I guess I was hoping that the responce would at least refer to the actual incident. Even if it just said something like, "We did not expect the overwhelming responce we got to the limited brick promotion, so unfortunately we had to stop sales earlier than expected.", I would have been more satisfied. I guess I understand that they can not respond to each email personally, but I hate form-type responces!

 

[TheyCallMeTiggs]

Thanks for the sympathy... I guess I have to remind myself that we do have one of the original bricks, so at least we have that. I think I'd be sadder if I did not even have that one... but I wanted to get one for my little girl!

Anyway, here is the responce:



I hope they truely are passing along my letter of complaint. I guess I was hoping that the responce would at least refer to the actual incident. Even if it just said something like, "We did not expect the overwhelming responce we got to the limited brick promotion, so unfortunately we had to stop sales earlier than expected.", I would have been more satisfied. I guess I understand that they can not respond to each email personally, but I hate form-type responces!

Ugh! Yes, I agree that a response more specific to the issue would have been appropriate. That truly is a form letter. I would hope that your original letter will be read and maybe you will receive a call. Prior to sending my e-mail regarding the bricks, I had written to Disney once before to discuss concerns about MVMCP and park closing times. I received a call from someone at Guest Relations (?) and was impressed by that.

 

[Princess Stitch]

Thanks for the sympathy... I guess I have to remind myself that we do have one of the original bricks, so at least we have that. I think I'd be sadder if I did not even have that one... but I wanted to get one for my little girl!

Don't forget that you can do a name change on your brick for $100 if you would like to add your little girl's name to it You won't have two bricks, but you could still put her name on one.

 

[ToddS]

This is kind of a tangent, but I just read this whole thread and I figured I'd post this:

My wife and I bought a brick in 1998 on our honeymoon, and got a great spot right in front of the TTC. We got to see it on just about every trip, because you end up at the TTC at least once, right? Unfortunately when we looked for it on our trip a year ago, we found that it (and many others near it) had been moved for the installation of the automated admission ticket machines. It seemed like all (or at least many) of the bricks that had been moved had been replaced, but they were all out of sequence, which needless to say makes a particular brick a bit tough to find. We looked for about an hour with no luck. Anyone else have their brick moved as a result of the installation of these machines?

Anyway, while we were there I got the 407-824-7890 number from the LAL people and just this week I called it, having no idea that they were dealing with this big mess that's being discussed here. I wanted to see if they had a way to tell me if the brick had been replaced (I guess technically it has to be since I'm still inside the 10 year window) and how I could find it. I don't know who I talked to, it may have been Dean, but I just have to tell you all that he was so patient and helpful. I told him we'd looked for the brick for an hour, to no avail. He told me they'd find it and take pictures, one close up and one longer shot so that I could tell where it was and be able to find it, and email them to me. I thought that was great, especially in light of what the last few days have been like in that office! Disney has some great people! It's nice to be reminded of what makes us love visiting there so much.

Here we are with the brick in its old spot:

 

[cobbler]

I sent a concern letter on this as well to WDW communications. I haven't received any response yet, but if enough people express their concern then hopefully they will listen.

My frustration comes from the lack of commmunication. Yes there are bricks, no there aren't, ok well maybe a few, and so on. According to Dean (who I spoke with a couple days ago) the higher ups won't even give him a reason as to why they are closing it, just to tell people it is closed. Along with Leave a Legacy and some brick program in California (which according to him isn't even close to selling out).

I just basically said I was disappointed by the lack of communication they were giving their front end people on this, how I wasn't particularly fond of the yes we are selling bricks, oh wait no we aren't, well sure just a few and so on. I also complimented Dean who has been ever so patient and helpful through I am sure many irritated guests.