"Pending Review" for Online Check in

[Kim&Chris]

Well, now I'm nervous. I did my online check in yesterday, uploaded my passport pic, and it says "under review". Is that normal? This is the first time I've checked in for a cruise since Covid. Thanks.

 

[Erica1016]

Well, now I'm nervous. I did my online check in yesterday, uploaded my passport pic, and it says "under review". Is that normal? This is the first time I've checked in for a cruise since Covid. Thanks.

Yes, that's completely normal. Sometimes it takes a few days and sometimes a few weeks! Nothing to worry about.

 

[bobbiwoz]

Yes, it is normal! Don’t worry!

 

[ladyofthetramp]

Totally normal. I was told about a week out I needed to resubmit my photo/selfie. Approved by day 5. Good to go!

 

[dcassetta]

And, if for some reason they never get approved, you can show them when you check in for boarding. That happened to my mom last summer, submit once and was asked to submit again. Submitted again and still pending. Finally showed the document at the port.

 

[Joel0917]

totally normal. the pics have to be a pproved. they may come back and say submit new photo..or you get the all clear.

 

[Kim&Chris]

Thanks everyone!! I thought maybe it was because both my husband and I look different (older) than we do in our PP photos.

 

[Dug720]

Perfectly normal. It's not an instant review process.

 

[RedHead0186]

They have a human review all of the submissions, which takes time. So that's why it instantly goes to "Under Review" once you upload the documents. Once a human has reviewed and determined the submissions meet the guidelines (or something needs to be corrected) you'll get a notification from DCL.

 

[DWillowBay]

Very Normal. And it may continue to say "under review" until right before the cruise. Don't panic. Also very "normal".

 

[DisneyWitch]

If it's of any consolation, my hubby and I submitted our information as soon as we could on our Online Check In Day (April 7, 2025). As of today (April 17, 2025), we're STILL listed as "Pending Review". We provided passport photos, pictures, etc., and we're also older adults with no kids in our party.

I'll get anxious about it if it's still under review a week before sailing.

 

[RedHead0186]

If it's of any consolation, my hubby and I submitted our information as soon as we could on our Online Check In Day (April 7, 2025). As of today (April 17, 2025), we're STILL listed as "Pending Review". We provided passport photos, pictures, etc., and we're also older adults with no kids in our party.

I'll get anxious about it if it's still under review a week before sailing.

That's only 10 days, that's actually not too bad. Mine for the EBTA took three weeks (just got approval last night).

I've definitely had some still be pending the week of sailing. No reason to be anxious, though. If for some reason it doesn't get approved ahead of time, they'll take care of it at port.

 

[DisneyWitch]

If it's of any consolation, my hubby and I submitted our information as soon as we could on our Online Check In Day (April 7, 2025). As of today (April 17, 2025), we're STILL listed as "Pending Review". We provided passport photos, pictures, etc., and we're also older adults with no kids in our party.

I'll get anxious about it if it's still under review a week before sailing.

Update: we were sent an email yesterday from DCL stating that our status has been finalized. The email said that our documents were reviewed and verified. It was 17 days before sail date. There was a reminder to bring all of our original documents with us to the port.

I really appreciate this thread (and the OP who started it), and appreciate those who gave good information to help ease my worries. And for anyone else still "Pending Review", there's light at the end of the tunnel!