On our recent stay at the PBH, we were a little bit worried about the reservation because we booked through Orange Vacations. We got to the hotel and there was a long line of people checking in (right around 3pm). A very kind lady (her name was Dianne) ushered us to a seperate check in area. I told her my last name and she typed it in---my heart rate going up. Keep in mind I just booked a standard garden view room. Dianne confirmed the dates and asked if a suite was the room we had booked. I thought for a second and I was honest and said no we actually had a standard room. So she did some typing on the computer and she asked the lady next to her (maybe a manager of some sort since she was not wearing the PBH overcoat). She said we had been upgraded!!!! YES!!!!!! I was caught in amazment!!! We had rooms 3235 and 3237. To know we had a suite was a perk within its self, but then she told us is was in the West Wing (even better). Then she paused a moment and she said it was Bay View. When we finally got to our room the bellman said we actually had a Parlor Suite. Request this suite if you can!! There was NO WEAR in this Suite what so ever!!!! 1000000000000 X Better than the HRH. We had a 45 second walk to the ferry dock, which is a plus in the FL heat. FOTL was UNLIMITED all 4 days we were there. When we got ready to leave we called Star Service for a bellman to get our bags. Patrick was our bellman. He was the most kind and humorous gentlman I have ever met! Check-out was quick and easy and we were on our way to Daytona! During our stay, every single staff member was very kind and helpful and always had a smile. Kudos! Portofino Bay Hotel at Universal Orlando, A Loews Hotel 
