I posted to the other thread, as I had to request my daughter's birth certificate to be processed under urgent status as we also need it to get her passport for our first
Disney Cruise in May. You have to keep trying the number - you will NOT get through during the day. You need to start calling at about 8:15 am as they open at 8:30 am in order to get into the call bank, and you should be able to speak to someone after approx. 15-20 mins. on hold. He/She will determine if you qualify for urgent status and give you the fax number. You will then have to fax your application (hope you copied yours, if not, then you have to fill out a new application) with a letter stating to cancel the old application and process this one as urgent for whatever reason. You will also have to fax all travel documents to prove that you indeed have a vacation scheduled. After this, watch your credit card or bank statement in order to see when they charged your account as they will not communicate this to you (urgent status does not cost extra by the way) - after this expect your bc to arrive at your house within 10 days. You can also go to Toronto and receive your bc the same day as well - this does cost extra and can only be done in Toronto.
The other problem that I see is that despite the delays, it should not take 1 year to process your bc. Something does not sound right, so you need to talk to them and see what the hold up is - they are approx. 5 months behind and not 1 year. My mother works for the government and they just got word that the registrar general has hired many new staff members in order to rectify the birth certificate mess. By the way, there is nothing the passport office can do either as this is the federal government, and birth certificates are provincial. But, I can tell you (as we just applied for our DD's passport on Friday), we were in and out of the office within 10 mins! We went first thing Friday morning and it will arrive within the next 2 weeks.
Good luck! We have just gone through the same situation as you. and it does require patience! I was told to call my MP as well, but I really thought that they have more important things to do, and so I just got up early to call (after 1 week of calling in the afternoon!) and all was taken care of. Let me know if I can be of anymore assistance.
Have fun on your vacation, Tiger